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We Are With You

Continuous Improvement Lead (Ref:0069ZB)

The closing date is 05 September 2025

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Job summary

We are looking for someone innovative, creative and courageous in their approach, keen to work with services to drive new ways of working and to introduce initiatives that benefit our clients, our workforce and the services as a whole.

Main duties of the job

You will work alongside our Head of Mental Health Service Delivery and Senior Clinical Lead to provide support around driving service developments, as well as providing challenges which support the team to continually drive to improve. You will proactively identify opportunities for innovation, you will design, develop and deliver improvement and innovation project plans in collaboration with the senior leadership team for the services, and build strong relationships with internal teams and external stakeholders.

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.

Details

Date posted

21 August 2025

Pay scheme

Other

Salary

£49,262 to £49,262 a year

Contract

Permanent

Working pattern

Full-time

Reference number

oc-1755183890-J87KL

Job locations

London

City of London

EC1M 4DH


Job description

Job responsibilities

All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that the closing date is 5th September 2025; however, this role may close early should sufficient applications be received, so early application is advised. About the Role We have an exciting and unique opportunity within our highly performing NHS Talking Therapy services for a Continuous Improvement Lead to join our team. We have been delivering NHS Talking Therapy services for over 15 years and we pride ourselves not only on our performance, but also on the person-centred, values-based approach we bring to how the services are delivered. This is a role for someone who thinks strategically and is motivated by creating positive organisational change. You will hold strong values around client engagement and creating positive client experiences whilst maintaining high clinical and governance standards. A full job description and person specification can be available on request. Benefits

  • 28 days annual leave, plus bank holidays
  • An extra day off for your birthday or a special occasion of your choice
  • Enhanced maternity, paternity and adoption leave
  • 2 days paid volunteer leave per year
  • Auto-enrollment into We Are With You's pension scheme
  • Access to a Blue Light Card - giving you great savings on big high-street and online brands
  • Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
  • We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
    • DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

    Job description

    Job responsibilities

    All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that the closing date is 5th September 2025; however, this role may close early should sufficient applications be received, so early application is advised. About the Role We have an exciting and unique opportunity within our highly performing NHS Talking Therapy services for a Continuous Improvement Lead to join our team. We have been delivering NHS Talking Therapy services for over 15 years and we pride ourselves not only on our performance, but also on the person-centred, values-based approach we bring to how the services are delivered. This is a role for someone who thinks strategically and is motivated by creating positive organisational change. You will hold strong values around client engagement and creating positive client experiences whilst maintaining high clinical and governance standards. A full job description and person specification can be available on request. Benefits

  • 28 days annual leave, plus bank holidays
  • An extra day off for your birthday or a special occasion of your choice
  • Enhanced maternity, paternity and adoption leave
  • 2 days paid volunteer leave per year
  • Auto-enrollment into We Are With You's pension scheme
  • Access to a Blue Light Card - giving you great savings on big high-street and online brands
  • Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
  • We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
    • DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

    Person Specification

    Qualifications

    Essential

    • Have a ONC/NVQ level 3 or equivalent

    Experience

    Essential

    • Evidence of further formal management study and/or qualification or commitment to study overcoming 18 months
    • A proven track record of leading Talking Therapy services (or similar)
    • Experience and evidence of working effectively at a management level in a complex, multi disciplinary organisation
    • A track record of successfully working in joint ventures and partnerships
    • Experience of managing a budget
    • A proven track record of creating and maintaining a strong performance management culture
    • Ability to lead change within a local service area
    • Ability to interpret evidence and analyse problems to create viable sustainable solutions
    • Strong communication skills both written and verbal
    • IT competent including digital media
    • Ability to work flexible and unsocial hours as required
    Person Specification

    Qualifications

    Essential

    • Have a ONC/NVQ level 3 or equivalent

    Experience

    Essential

    • Evidence of further formal management study and/or qualification or commitment to study overcoming 18 months
    • A proven track record of leading Talking Therapy services (or similar)
    • Experience and evidence of working effectively at a management level in a complex, multi disciplinary organisation
    • A track record of successfully working in joint ventures and partnerships
    • Experience of managing a budget
    • A proven track record of creating and maintaining a strong performance management culture
    • Ability to lead change within a local service area
    • Ability to interpret evidence and analyse problems to create viable sustainable solutions
    • Strong communication skills both written and verbal
    • IT competent including digital media
    • Ability to work flexible and unsocial hours as required

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    We Are With You

    Address

    London

    City of London

    EC1M 4DH


    Employer's website

    https://www.wearewithyou.org.uk/ (Opens in a new tab)

    Employer details

    Employer name

    We Are With You

    Address

    London

    City of London

    EC1M 4DH


    Employer's website

    https://www.wearewithyou.org.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Recruitment Manager

    Ella Lauder

    ella.lauder@wearewithyou.org.uk

    Details

    Date posted

    21 August 2025

    Pay scheme

    Other

    Salary

    £49,262 to £49,262 a year

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    oc-1755183890-J87KL

    Job locations

    London

    City of London

    EC1M 4DH


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