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We Are With You

Service Administrator (Ref:0054ZB)

The closing date is 01 August 2025

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Job summary

Our team in North Somerset are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service. Do you pride yourself on great organisation skills, with an eye for detail and a methodical 'can do' attitude? If yes, then we would love to hear from you.

Main duties of the job

As part of this role, you will: Proactively support the smooth running of the administrative functions within the service Be responsible for welcoming clients to our service Maintain and create record-keeping systems as required Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems Support the service to meet local health and safety requirements Generate prescriptions in preparation for signing by relevant clinicians Support the management team in maintaining high levels of data quality and information management Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events Be responsible for taking, transcribing and distributing formal minutes for meetings

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.

Details

Date posted

21 July 2025

Pay scheme

Other

Salary

£24,570 to £24,570 a year

Contract

Permanent

Working pattern

Part-time

Reference number

oc-1752847153-UY8AJ

Job locations

Weston-Super-Mare

Weston-Super-Mare

BS23 1PE


Job description

Job responsibilities

All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that this role may close early should sufficient applications be received, so early application is advised. As an organisation we do not have a sponsorship license and are unable to provide sponsorship to live and work in the UK. As such candidates are required to hold the right to work in the UK for the duration of the contract you are applying for. Please note that this is a part-time permanent role. The postholder will be expected to work 30 hours per week including evening work on Wednesdays (5pm - 8pm). The full-time equivalent salary is £24,570. About the Role You will have excellent IT skills, including the ability to collate data and use and manage databases. You will have the ability to build and maintain effective relationships with a range of internal and external stakeholders. It is essential that you are able to manage competing/conflicting demands on your own initiative and are comfortable managing your own workload. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach. Benefits

  • 28 days annual leave, plus bank holidays
  • An extra day off for your birthday or a special occasion of your choice
  • Enhanced maternity, paternity and adoption leave
  • 2 days paid volunteer leave per year
  • Auto-enrollment into We Are With You's pension scheme
  • Access to a Blue Light Card - giving you great savings on big high-street and online brands
  • Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
  • We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
    • DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

    Job description

    Job responsibilities

    All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that this role may close early should sufficient applications be received, so early application is advised. As an organisation we do not have a sponsorship license and are unable to provide sponsorship to live and work in the UK. As such candidates are required to hold the right to work in the UK for the duration of the contract you are applying for. Please note that this is a part-time permanent role. The postholder will be expected to work 30 hours per week including evening work on Wednesdays (5pm - 8pm). The full-time equivalent salary is £24,570. About the Role You will have excellent IT skills, including the ability to collate data and use and manage databases. You will have the ability to build and maintain effective relationships with a range of internal and external stakeholders. It is essential that you are able to manage competing/conflicting demands on your own initiative and are comfortable managing your own workload. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach. Benefits

  • 28 days annual leave, plus bank holidays
  • An extra day off for your birthday or a special occasion of your choice
  • Enhanced maternity, paternity and adoption leave
  • 2 days paid volunteer leave per year
  • Auto-enrollment into We Are With You's pension scheme
  • Access to a Blue Light Card - giving you great savings on big high-street and online brands
  • Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
  • We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
    • DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

    Person Specification

    Qualifications

    Essential

    • A full job description and person specification is available on request by contacting recruitment@wearewithyou.org.uk.

    Experience

    Essential

    • To successfully carry out this role you will need:
    • A successful track record of providing an efficient and reliable administrative support
    • Demonstrable experience of working in an office environment
    • Ability to work as part of a multidisciplinary team
    • Ability to build effective relationships with a range of internal and external stakeholders
    • Organised; excellent planning and time management skills
    • Ability to manage competing/conflicting demands, under own initiative and managing own workload
    • Good analytical skills, eye for detail, methodical with 'can do' approach
    • Resilient; ability to prioritise and work under pressure
    • Good communication skills
    • Excellent IT skills
    • Ability to collate date, to use and manage databases (e.g. Excel, Illy)
    • Minute taking skills
    • Knowledge and understanding of work based Health and Safety issues
    Person Specification

    Qualifications

    Essential

    • A full job description and person specification is available on request by contacting recruitment@wearewithyou.org.uk.

    Experience

    Essential

    • To successfully carry out this role you will need:
    • A successful track record of providing an efficient and reliable administrative support
    • Demonstrable experience of working in an office environment
    • Ability to work as part of a multidisciplinary team
    • Ability to build effective relationships with a range of internal and external stakeholders
    • Organised; excellent planning and time management skills
    • Ability to manage competing/conflicting demands, under own initiative and managing own workload
    • Good analytical skills, eye for detail, methodical with 'can do' approach
    • Resilient; ability to prioritise and work under pressure
    • Good communication skills
    • Excellent IT skills
    • Ability to collate date, to use and manage databases (e.g. Excel, Illy)
    • Minute taking skills
    • Knowledge and understanding of work based Health and Safety issues

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    We Are With You

    Address

    Weston-Super-Mare

    Weston-Super-Mare

    BS23 1PE


    Employer's website

    https://www.wearewithyou.org.uk/ (Opens in a new tab)

    Employer details

    Employer name

    We Are With You

    Address

    Weston-Super-Mare

    Weston-Super-Mare

    BS23 1PE


    Employer's website

    https://www.wearewithyou.org.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Recruitment Manager

    Ella Lauder

    ella.lauder@wearewithyou.org.uk

    Details

    Date posted

    21 July 2025

    Pay scheme

    Other

    Salary

    £24,570 to £24,570 a year

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    oc-1752847153-UY8AJ

    Job locations

    Weston-Super-Mare

    Weston-Super-Mare

    BS23 1PE


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