Service Administrator (Clinical) Ref:0022ZD

We Are With You

The closing date is 22 May 2025

Job summary

Our team in Stoke is seeking an experienced Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you.

Main duties of the job

This position is based at our Stoke Community Drugs and Alcohol service. You will be part of our administrative support team, providing an all-round administration and reception service including secretarial and data related tasks. You will also provide clinical administrative support and have a role to play in ensuring the security and health & safety of everyone who comes into the service. It's a very busy service as we have many clients to support so a smooth-running administrative team is crucial to us achieving our aims each and every day. There's great variety in this role ranging from greeting clients, minuting meetings, maintaining our data quality to processing assessments and providing clinical administrative support.

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.

Date posted

02 May 2025

Pay scheme

Other

Salary

£23,400 to £25,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

oc-1746108318-3DJJ7

Job locations

Hanley

Stoke-on-Trent

ST1 5BY

Job description

Job responsibilities

With You is all about working with our clients to find the right path for them to get back to where they want to be, and you will be joining an amazing team of people who go the extra mile to make that happen.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year.

All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. The closing date is 22nd May 2025. Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.

This is a full time, permanent position with a salary of £23,400 - £25,000 per annum. This will include an element of evening and Saturday working on a rota basis.

Benefits

28 days annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Job description

Job responsibilities

This is a full time, permanent position with a salary of £23,400 - £25,000 per annum. This will include an element of evening and Saturday working on a rota basis.

Benefits

28 days annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

Person Specification

Qualifications

Essential

A full job description and person specification are available on request by emailing recruitment@wearewithyou.org.uk.

Experience

Essential

We're looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships.
You will be highly organised, have excellent communication skills, and be able to manage your time effectively.
You will work collaboratively as part of a team to ensure a high-quality service is maintained.
Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.
To do this job successfully, you will need:
experience of providing great administrative support in a busy environment
the ability to communicate effectively with a wide range of people
to be confident working in a team environment and able to work collaboratively
a good level of Maths and English (verbal and written)
to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
good analytical skills with an eye for detail
a can do, positive attitude
excellent IT skills, including database management and be comfortable using digital media
to understand work-based Health & Safety issues
some flexibility with working hours and location from time to time
Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach.

Desirable

If you have worked in a charitable organisation before and/or have knowledge or experience of our client group, that would be an advantage but not essential.

Person Specification

Qualifications

Essential

A full job description and person specification are available on request by emailing recruitment@wearewithyou.org.uk.

Experience

Essential

We're looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships.
You will be highly organised, have excellent communication skills, and be able to manage your time effectively.
You will work collaboratively as part of a team to ensure a high-quality service is maintained.
Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.
To do this job successfully, you will need:
experience of providing great administrative support in a busy environment
the ability to communicate effectively with a wide range of people
to be confident working in a team environment and able to work collaboratively
a good level of Maths and English (verbal and written)
to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
good analytical skills with an eye for detail
a can do, positive attitude
excellent IT skills, including database management and be comfortable using digital media
to understand work-based Health & Safety issues
some flexibility with working hours and location from time to time
Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach.

Desirable

If you have worked in a charitable organisation before and/or have knowledge or experience of our client group, that would be an advantage but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.