Operations Manager

We Are With You

This job is now closed

Job summary

We are looking for an Operations Manager to work within our Penzance service. You will be jointly responsible for the delivery of high-quality recovery-orientated services (both clinical and non-clinical) for people with drug & alcohol misuse problems or mental health issues.

Main duties of the job

A key feature of this role is to lead the development of recovery-orientated treatment services that meet local needs and to actively contribute to the extension of service provision and the development of new initiatives. As an Operations Manager you will work in conjunction with the Quality & Clinical Governance and Knowledge Management Teams to improve standards whilst seeking to make efficiency savings. This will draw upon your experience of managing budgets and your commitment to placing service users at the heart of the organisation. You will have excellent communication and people management skills, to ensure your success in engaging with stakeholders, working across the organisation and leading and managing a successful team to deliver strategic objectives. You will also undertake safeguarding leadership responsibilities, in line with the local and national safeguarding leadership structures. In addition to service development, you will ensure that facility and property matters relating to service delivery are managed efficiently and effectively and that data monitoring is available and demonstrates the benefits and impact of the work of the service.

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.

Date posted

05 March 2025

Pay scheme

Other

Salary

£36,565 to £44,290 a year

Contract

Permanent

Working pattern

Full-time

Reference number

oc-1741163209-M46ET

Job locations

Penzance

TR18 2JD

Job description

Job responsibilities

All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that this role may close early should sufficient applications be received, so early application is advised You will work collaboratively with local partners and senior staff in the Operations Directorate to deliver high quality services to users that are in line with We Are With You's business strategy and local business plan and engage with stakeholders to ensure We Are With You is known positively and has a high profile within the sector. Please note the salary is dependent on skills and experience. Benefits

Enhanced annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Job description

Job responsibilities

Enhanced annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

Person Specification

Qualifications

Essential

Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.

Experience

Essential

A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services)
Experience and evidence of working effectively at a management level
Experience of managing a budget
A track record of successfully working in joint ventures and partnerships
A proven track record of creating and maintaining a strong performance management culture
Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
Demonstrable skills relating to an ability to persuade, influence and negotiate, with stakeholders and manage effective, successful relationships, both internally and externally
Demonstrable ability to develop and lead a cohesive team
Able to analyse data and information and produce clear, easy to understand communications to a range of internal and external audiences
Experience of developing business plans and implementing new services

Person Specification

Qualifications

Essential

Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.

Experience

Essential

A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services)
Experience and evidence of working effectively at a management level
Experience of managing a budget
A track record of successfully working in joint ventures and partnerships
A proven track record of creating and maintaining a strong performance management culture
Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
Demonstrable skills relating to an ability to persuade, influence and negotiate, with stakeholders and manage effective, successful relationships, both internally and externally
Demonstrable ability to develop and lead a cohesive team
Able to analyse data and information and produce clear, easy to understand communications to a range of internal and external audiences
Experience of developing business plans and implementing new services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.