Service Manager - Substance Misuse

We Are With You

This job is now closed

Job summary

Main duties of the job

The Service Manager will directly link in with both the Head of Partnerships for WithYou and the Addictions Borough Lead, as lead providers, to ensure clear communication and a mutually agreed delivery of service. As Service Manager, you will be responsible for collaboratively leading the team to ensure a high level of performance by meeting targets and KPIs set, whilst creating a supportive and inclusive environment for our staff team. This post requires excellent leadership skills to work innovatively and confidently, supporting staff in high performing recovery work, overseeing quality assurance and safeguarding and with the capacity to work within competing demands and tight timescales. Safeguarding those we provide our services to, sharing your concerns and putting the right interventions in place is key to the success of this role. You will work with a dedicated team of people, building strong relationships with other agencies to deliver the comprehensive support needed by those using our services. You will lead your team, providing development and clear direction aligned with the organisational aims and be a strong advocate for WithYou externally, maintaining and building our profile as you go. This is a permanent, full-time role working 37.5 hours per week.

About us

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health. At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that's right for them either face to face in their local service, community or online. We provide a free and confidential service without judgement to more than 100,000 people a year. We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support. We Are With You.

Date posted

20 November 2024

Pay scheme

Other

Salary

£37,080 to £53,560 a year

Contract

Permanent

Working pattern

Full-time

Reference number

recroot-5495-50811-25

Job locations

london

South West London

SW9 8DG

Job description

Job responsibilities

Please note that this advert may close early should sufficient applications be received, so early application is advised. Please include a cover letter with your application, outlining how you feel you meet the requirements of the role. WithYou is part of a consortium and our team in Lambeth is recruiting for a Service Manager, to join them in providing high quality recovery care to a diverse service user group. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you. The Service Manager will directly link in with both the Head of Partnerships for WithYou and the Addictions Borough Lead, as lead providers, to ensure clear communication and a mutually agreed delivery of service. As Service Manager, you will be responsible for collaboratively leading the team to ensure a high level of performance by meeting targets and KPIs set, whilst creating a supportive and inclusive environment for our staff team. This post requires excellent leadership skills to work innovatively and confidently, supporting staff in high performing recovery work, overseeing quality assurance and safeguarding and with the capacity to work within competing demands and tight timescales. Safeguarding those we provide our services to, sharing your concerns and putting the right interventions in place is key to the success of this role. You will work with a dedicated team of people, building strong relationships with other agencies to deliver the comprehensive support needed by those using our services. You will lead your team, providing development and clear direction aligned with the organisational aims and be a strong advocate for WithYou externally, maintaining and building our profile as you go. This is a permanent, full-time role working 37.5 hours per week. Essential Skills The most important thing you can bring to this role is clear and inspirational leadership. We're open to discussions with candidates working in leadership roles outside of the drug and alcohol arena - for example, in mental health or housing. We're most interested in your ability to demonstrate motivational leadership skills, with the drive to promote staff development and retention. You'll have the support of an exceptional Head of Partnerships and a wider team of experienced and dedicated stakeholders across the organisation. If you have experience managing comparable services, as either an established manager or in a team leader or similar capacity and you are looking for the next step up in your career, we would welcome your application and a further discussion. You should also have:

A track record of successfully working in joint ventures and partnerships

A proven track record of creating and maintaining a strong performance management culture

Evidence of placing service users at the heart of an organisation

Ability to develop and lead a cohesive team

Ability to interpret evidence and analyse problems to create viable sustainable solutions

Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact

Strong communication skills, both verbal and written

A full job description and person specification is available on request. As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans. Desirable Skills About Company Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health. At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that's right for them either face to face in their local service, community or online. We provide a free and confidential service without judgement to more than 100,000 people a year. We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support. We Are With You. #IND HP

Job description

Job responsibilities

A track record of successfully working in joint ventures and partnerships

A proven track record of creating and maintaining a strong performance management culture

Evidence of placing service users at the heart of an organisation

Ability to develop and lead a cohesive team

Ability to interpret evidence and analyse problems to create viable sustainable solutions

Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact

Strong communication skills, both verbal and written

Person Specification

Qualifications

Essential

A track record of successfully working in joint ventures and partnerships
A proven track record of creating and maintaining a strong performance management culture
Evidence of placing service users at the heart of an organisation
Ability to develop and lead a cohesive team
Ability to interpret evidence and analyse problems to create viable sustainable solutions
Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
Strong communication skills, both verbal and written

Experience

Essential

A track record of successfully working in joint ventures and partnerships
A proven track record of creating and maintaining a strong performance management culture
Evidence of placing service users at the heart of an organisation
Ability to develop and lead a cohesive team
Ability to interpret evidence and analyse problems to create viable sustainable solutions
Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
Strong communication skills, both verbal and written

Person Specification

Qualifications

Essential

A track record of successfully working in joint ventures and partnerships
A proven track record of creating and maintaining a strong performance management culture
Evidence of placing service users at the heart of an organisation
Ability to develop and lead a cohesive team
Ability to interpret evidence and analyse problems to create viable sustainable solutions
Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
Strong communication skills, both verbal and written

Experience

Essential

A track record of successfully working in joint ventures and partnerships
A proven track record of creating and maintaining a strong performance management culture
Evidence of placing service users at the heart of an organisation
Ability to develop and lead a cohesive team
Ability to interpret evidence and analyse problems to create viable sustainable solutions
Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
Strong communication skills, both verbal and written

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.