Team Leader - Family Support

Job description

Job responsibilities

CHSW delivers services to children and their families who have a palliative care need and meet the agreed referral criteria. The CHSW ethos is support the whole family and our delivery model includes care wherever the child is when they need it most including care at the hospice base, at home and virtual support. The Team Leader for Family Support will work as part of the care leadership team. Working under the Senior Care Team Leaders (STL) providing direct support and leadership to members of the care team, including wider family support team, overseeing the delivery of family support, accordingly. In addition, they will have an overview of safeguarding responsibilities and wider staff support.

To ensure the care provided to children and families is highly personalised and of the highest quality.

To support the Senior Leadership Team and Heads of Care in the leadership & development of care staff and volunteers at the hospice.

To support the Head of care in the management of the care budget at the hospice, ensuring a cost-effective service delivery and that spending lies within the agreed budget.

To ensure that the ethos and quality standards of CHSW are positively promoted and a safe and professional service is delivered at all times.

To recognise the challenges of working within a palliative care setting and ensure a sensitive and individualised approach is applied to the support and pastoral care of the Care Team.

To promote good communication and to ensure effective mechanisms are in place for disseminating information.

To represent and promote CHSW and the philosophy of childrens hospice care beyond the establishment.

Person Specification

Skills & Abilities

Essential

• Ability to work autonomously and to demonstrate initiative
• Ability to show evidence of being self-motivated and to motivate others.
• Ability to communicate effectively with colleagues, service users and their parents and carers.
• Able to manage a wide ranging and complex workload.
• Ability to work and lead multidisciplinary team effectively.
• Well developed skills and understanding of people management and team leadership including supervision.
• Ability to retain resilience whilst working in a demanding and unpredictable environment.
• Ability to demonstrate the required level of behaviour in keeping with CHSW core behaviours and values.
• Ability to work in a proactive and innovative way, with demonstrable evidence of developing a service /managing a significant project.
• Ability to represent the service in a wide variety of public and professional forums. Excellent communication, presentation and interpersonal skills, including managing difficult conversations with staff and families.
• Ability to set and maintain professional boundaries with care team members, children and their families.
• Effective organizational, on-going planning and administrative skills, Including own workload and of others in a needs focused environment.
• Good working knowledge of Microsoft Office suite including Word, Excel, Outlook
• Ability to promote and safeguard the welfare of children, young people and their families.

Desirable

• Experience of Caseload management.
• Experience of supporting staff through appraisals, and development plans positively supporting personal growth through regular supportive honest feedback.
• Evidence of effective management of change.
• Experience of managing sickness, return to work, absence and performance issues positively
• Non-verbal communication skills e.g. Makaton

Qualifications

Essential

• Educated to degree level or equivalent knowledge and skills gained through a combination of alternative study, or demonstrable employment experience. Relevant qualification e.g. social work, public health nursing HV, membership of relevant professional body

Desirable

• Training in therapeutic interventions e.g. counselling
• Managerial or leadership qualification.

Personal Qualities

Essential

• A personal commitment to and empathy for the philosophy of childrens hospice care.
• A collaborative manner which is courteous, confident, consistent, approachable and non-confrontational.
• Resourceful, energetic and creative/solution focused approach to work.

Desirable

• Satisfactory Enhanced DBS check
• Full UK Drivers License, or ability to travel within the area
• Ability to work unsocial hours including nights, weekends and bank holidays

Experience

Essential

• Experience of working with children and families facing loss and bereavement in a palliative care setting.
• Evidence of continuous professional development (CPD) clearly recorded for professional profile.
• Experience of audit and research.
• Knowledge and insight into the needs and current issues of children with life limited conditions and their families.
• Understanding of Clinical Governance and the implications for clinical services including experience of quality issues.
• Experience of working in a multidisciplinary team in a variety of settings
• Experience of providing consultation and supervision and staff support
• Leadership and management experience, with lead responsibility for a team.

Desirable

• Experience of effectively managing and responding to complaints/concerns.
• Knowledge of key legislation and key drivers within paediatric palliative care; local and national Agenda.
• Awareness of support networks and benefits available to children, young people and families.
• Awareness of key safeguarding legislation
• Previous leadership and management experience, with lead responsibility for a designated team.
• Experience of providing leadership within safeguarding children and adults
• Experience of providing teaching and training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Children’s Hospice South West

Address

Little Harbour

Porthpean Road

St Austell

Cornwall

PL26 6AZ

Employer's website

https://www.chsw.org.uk/ (Opens in a new tab)