Patient Advisor - Whitworth Medical Centre

Job description

Job responsibilities

This non-exclusive list of duties and responsibilities, which follows, represents the broad range of tasks, which may be required to be undertaken either routinely or periodically.

Provide a quality reception service, providing an overview of all reception tasks.

Assist with service provision monitoring.

Process clinical referrals and general letters from the Clinicians to the appropriateServices.

Process Patient registrations.

Process repeat prescription requests.

Check stock levels in consultation rooms (prescriptions, samples, bottles, letters etc.)

Assist with requests for information relating to Patients (medical reports, copy of medical records, general Patient reports)

Take and distribute minutes of meetings when required.

Chase up hospital departments to gain relevant information required by the Patient or Clinician

Check all scanned documents are in the correct patients record.

General office duties.

Chaperoning.

Person Specification

Experience

Essential

• Detailed knowledge of administration.
• Office systems and procedures.
• Computer literate with a working knowledge of Microsoft Office packages and EMIS.
• Understanding of confidentiality regulations and protocols.

Desirable

• Experience in minute taking and accurate recording of meetings.

Qualifications

Essential

• Good standard of education with at least 5 C/GCSES or equivalent

Skills

Essential

• Excellent oral and written communication skills.
• Good presentational skills.
• Organised approach.
• Multi-tasking.
• Computer literate.
• Effective interpersonal and influencing skills.

Personal Qualities

Essential

• Strong commitment to excellent service provision.
• Ability to prioritise work.
• Adaptable to situations.
• Good communication and interpersonal skills.
• Honesty and integrity.
• Commitment to team working.
• Commitment to the principles of equality and diversity.
• Self-motivated, pro-active and innovative.
• Commitment to learning and personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BARDOC

Address

The Medical Centre

Market Street

Whitworth

Rochdale

Lancashire

OL12 8QS

Employer's website

http://bardoc.co.uk/ (Opens in a new tab)