Job summary
Rock Healthcare are looking for someone who is enthusiastic and a great team player to join our friendly Practice as a Patient Advisor.
In the patient advisor role, you will be front-of-house at our primary reception desk and will be responsible for welcoming visitors and managing patient enquiries on a daily basis.
It is crucial to provide outstanding service to all patients, both over the phone and in person, whilst addressing any concerns and minimising complaints to maintain a high level of patient satisfaction.
This role is for 37.5 hours per week, between 08:00 and 18:30, Monday to Friday.
Main duties of the job
Your duties will include:
- Checking in and registering patients;
- Ordering medications / Prescription processing;
- Scheduling appointments; Coordinating home visits;
- Reception & Administration duties;
- Navigating Clinical software systems.
Additionally, staff members are expected to participate in monthly Practice meetings, taking minutes and preparing agendas as needed.
About us
Rock
Healthcare is a long established, forward thinking and dynamic GP Practice
currently serving around 9,500 patients. We are based at Moorgate Primary Care
Centre in Bury.
The site is a modern,
purpose-built premises, containing a variety of primary care services to meet
the needs of the local population.
We
are proud to be a teaching Practice for Medical Students, Nursing Students,
Health Care Assistants and GP Trainees. We
are committed to the continued development of our teams.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification or you can drop us an email to request should you be having difficulty accessing or opening the document.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification or you can drop us an email to request should you be having difficulty accessing or opening the document.
Person Specification
Communcation
Essential
- Must have excellent telephone and communication skills.
- Be an excellent problem solver and de escalate complaints.
- Be a team player and also be able to work using own initiative.
Experience
Essential
- Experience of working in an office environment
- Minimum 1 years experience of working in a GP Practice
Desirable
Qualifications
Essential
- Educated to GCSE standard or equivalent [Mathematics & English]
Previous Experience / Training
Essential
- Experience of working with the public in a fast paced environment.
- Microsoft Word and Excel literate.
- Experience in handling a high volume of calls and dealing with a variety of enquiries.
Desirable
- Familiarity with Emis and Docman;
- Previous history of working in a healthcare setting.
Inter-Personal Skills
Essential
- Must be able to work as part of a team and contribution to Practice meetings.
- The successful candidate will be required to present on occasions and take minutes / prepare agendas.
Person Specification
Communcation
Essential
- Must have excellent telephone and communication skills.
- Be an excellent problem solver and de escalate complaints.
- Be a team player and also be able to work using own initiative.
Experience
Essential
- Experience of working in an office environment
- Minimum 1 years experience of working in a GP Practice
Desirable
Qualifications
Essential
- Educated to GCSE standard or equivalent [Mathematics & English]
Previous Experience / Training
Essential
- Experience of working with the public in a fast paced environment.
- Microsoft Word and Excel literate.
- Experience in handling a high volume of calls and dealing with a variety of enquiries.
Desirable
- Familiarity with Emis and Docman;
- Previous history of working in a healthcare setting.
Inter-Personal Skills
Essential
- Must be able to work as part of a team and contribution to Practice meetings.
- The successful candidate will be required to present on occasions and take minutes / prepare agendas.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
