Medical Receptionist - The Family Practice / Strand Medical Centre

Job description

Job responsibilities

The following list of duties and responsibilities represent the broad range of tasks, which may be required to be undertaken either routinely or periodically, in addition to the local level roles and responsibilities of a Medical Receptionist:

All day-to-day reception & administration duties, including, but not limited to:

• Welcoming, checking in and directing Patients to the appropriate colleague;
• Booking Patient appointments;
• Patient prescription requests, providing prescriptions and ensuring that repeat prescriptions are generated/processed efficiently;
• Recalls and review of Patient through appointment system;
• Chaperoning Patients and Health Care Professionals;
• Navigating various clinical software systems;
• Registration processes of new Patients;
• Patient Leaver processes;
• Private work cash handling;
• Assisting in the opening and closing of the Practice;
• Diverting incoming calls to the appropriate colleague/department;
• Actively encouraging and promoting the use of Patient Online Services;
• Attending and contributing to internal Practice Meetings;
• Meet QOF and all other locally determined targets

Safeguarding

All staff are responsible for ensuring that they are familiar with and adhere to The Practices and the ICBs safeguarding procedures and guidelines in conjunctions with the safeguarding Children's and Adult Board Policies, Procedures and Guidelines.

Prevention of Infection

All staff have a responsibility to comply with The Practices policies for personal and patient safety and for the prevention of healthcare associated infections. This includes rigorous and consistent compliance with policies such as prevention measures as hand hygiene, the use of personal protective equipment and safe disposal of sharps.

Equality and Diversity

We are all responsible for applying the principles of The Practices Equality and Diversity Standards within the application of our duties and ensuring that our actions are non- discriminatory to colleagues and patients.

Health and Safety

The Practice's have a statutory responsibility to provide and maintain a healthy and safe environment for workers, patients and visitors. Workers equally have a responsibility to ensure that they promote and maintain a safe working environment; appropriately reporting any risks. The Practices Health and Safety Policies outline staff responsibilities.

Information Governance

To comply with Company policies and procedures relating to Information Governance. This will include, but not be limited to, Confidentiality policies, Record Management Protocols, The Information Security Policy, The Data Protection Act, The Freedom of Information Act etc.

The post holder shall not, during or after working at The Practices, disclose confidential information belonging to the company. You have a responsibility to protect and maintain confidentiality of all information. You must not, except as authorised or required by law or your duties, reveal any confidential information.

This obligation will continue after the termination of this work unless and until any such information enters the public domain.

Person Specification

Communcation

Essential

• Must have excellent telephone and communication skills.
• Be an excellent problem solver and de escalate complaints.
• Be a team player and also be able to work using own initiative.
• Attention to detail

Experience

Essential

• Minimum of 1 year experience in an NHS / Primary Care General Practice.
• Experience of working with the public in a fast paced environment.
• Computer experience i.e. Word and Excel literate.
• Experience in handling a high volume of calls and dealing with a variety of enquiries.

Qualifications

Essential

• Educated to GCSE standard or equivalent [Mathematics & English]

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BARDOC

Address

The Strand Medical Centre

The Strand

Rochdale

Lancashire

OL11 2JG

Employer's website

http://bardoc.co.uk/ (Opens in a new tab)