Job responsibilities
JOB SUMMARY
To assist in delivery of palliative counselling and
bereavement services across the clinical areas of Lindsey Lodge Hospice and
Healthcare
To assist with delivery of assigned programmes under
the direction of the Counselling Lead
To deliver the highest standards of bereavement and
palliative counselling care.
To provide palliative counselling, support and
information to those with a life limiting illness and their relatives.
To provide Pre and post Bereavement support to the
families of those that are living with a life limiting illness.
As appropriate and within the skill set of the post
holder, to assist with supervision and training for all volunteers working with
the Palliative and bereavement counselling service.
To assist in delivering Palliative counselling and bereavement
services to meet changing needs across the hospice, working under and with the Counselling
and Support Practitioner Lead.
To ensure electronic documentation is up to date and
accurate, and to include timely inputting of client notes on SystmOne.
To produce correspondence and communication with
patients and families and other health professionals in line with agreed policies
and to ensure that the volunteer bereavement support workers have inputted
caseload updates within SystmOne.
CLINICAL/PROFESSIONAL
DUTIES
Under the direction of the Counselling Lead,
to effectively manage a caseload offering Palliative and bereavement counselling to individuals
with a range of needs providing support, bereavement information and relevant
resources to patients, families and carers.
Under the direction of the Counselling Lead, to develop and deliver programmes
to meet the needs of individual clients and evaluate.
To attend appropriate meetings as a core member of the multi-disciplinary team
to provide support on bereavement issues and feedback to the Counselling Lead.
Under the direction of the Counselling Lead, to assist with initiation,
planning and evaluation of bereavement support for relatives and ensure the
volunteer bereavement support workers assist.
To follow national and organisational policies applicable to the role and keep up
to date with the current legislation and evidence based practice
To work with service users independently within
policies and codes of conduct work is managed rather than supervised
to maintain appropriate patient records, which maintain confidentiality and
adhere to the Hospice Data Protection policy.
Identify and assess risk to vulnerable clients and liaise with GPs and outside
agencies where appropriate.
Refer the bereaved on to specialist services both within the Hospice and/or
external organisations as required.
MANAGEMENT
Under the direction of the Counselling Lead, to act
as a resource for palliative care staff across the organisation.
To manage an ongoing caseload of service users
To be a committed team member and provide support to members of the
multidisciplinary team and to other caseworkers involved in the care of clients
as appropriate
To assist with monitoring and prioritising the caseload of volunteers working
in Counselling and bereavement support, to ensure effective service delivery.
To assist with supervision and retention of
Bereavement support workers.
To ensure and monitor Bereavement support workers
attendance at supervision meetings and support meetings.
To contribute to the development of clinical
standards, policies and clinical audit working within the quality framework of
the Hospice and attend working parties as requested
To contribute to the effective use of resources.
To keep records which facilitate communication within the hospice in accordance
with hospice policy.
EDUCATION AND PRACTICE DEVELOPMENT
To participate in
regular and ongoing clinical supervision
Participate in Hospice in-house educational
programmes of other professionals and volunteers to promote knowledge of
bereavement issues.
Participate in the induction of all new staff and volunteers as required.
Assist with design and implementation of
bereavement and counselling courses and training days.
Take responsibility for own professional and
personal development, which will be monitored in supervision sessions and in
the yearly appraisal.
Participate in research, audit and evaluation.
Ensure relevant NICE Guidelines and National Association
of Bereavement Standards are met and
adhered to, including policies for safeguarding vulnerable people.
Assist with monitoring and evaluation of all
aspects of the Palliative counselling and Bereavement Service ensuring delivery
of a quality service.
Maintain an awareness of research and relevant
findings and in conjunction with practitioners and volunteers work towards
these being applied to practice.
GENERAL
The post-holder will have access to confidential
data on staff, patients and services within Lindsey Lodge. Failure to maintain
confidentiality will lead to disciplinary action, which could ultimately lead
to dismissal.
The post holder may be required to participate in
the assessment of risk and thereby contribute towards clinical and corporate
governance agenda as appropriate.
The post will be subject to regular annual staff
development review.
The post holder will be expected to produce work of
a high standard and to promote quality at all times.
Lindsey Lodge is committed to Equal Opportunities
for all present and potential members of staff and patients. Therefore Lindsey
Lodge expects all employees and volunteers to understand, support, and apply
this policy through their working practices which requires all individuals to
be treated with respect, dignity, courtesy, fairness and consideration.
The post holder will be expected to keep themselves
updated on all matters relating to Hospice procedure and policy.
Where you are a member of a professional body you
are required to conform to the professional standards set by that body. You are
required to ensure your registration is current and practice continuous
professional development.
The ethos of the Hospice is based on an
interdisciplinary approach and employees and volunteers are required to
participate in this concept.
