Dorothy House Hospice

Clinical Administrator

Information:

This job is now closed

Job summary

This is a Part Time position working 22.5 hours over 3 days (Monday - Friday). The role will be based at our office in Winsley, Wiltshire.

Main duties of the job

As Hospice at Home Administrator, you will provide full administrative and secretarial support to our Hospice at Home team. This role ensures the smooth coordination of patient referrals, records management, and communication while offering cross-cover support within the hospice as needed.

About us

Here at Dorothy House we provide compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well. We are looking for An Administrator to join our Hospice at Home Team. We are here for anyone in our community who's facing a life-limiting illness. Using our full breadth of service, we create individual care journeys, which start at diagnosis and continue with bereavement support for family, carers and children.

Details

Date posted

14 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Part-time

Reference number

WEBREC1000374

Job locations

Dorothy House, Winsley, Bradford on Avon, BA15 2LE

Winsley

BA15 2LE


Job description

Job responsibilities

HOSPICE AT HOME ADMINISISTRATOR | Band 3 £24,071 - £25,674 per annum (pro rata)

As Hospice at Home Administrator, you will provide full administrative and secretarial support to our Hospice at Home team. This role ensures the smooth coordination of patient referrals, records management, and communication while offering cross-cover support within the hospice as needed. Other duties will include:

  • Patient Administration & Records Management - Maintain and update patient databases, process referrals, and securely store confidential records.
  • Compassionate Communication - Handle calls from patients, families, and professionals with empathy, providing reassurance and signposting to relevant services.
  • Meeting & Office Coordination - Organise meetings, prepare agendas, take minutes, and manage room bookings.
  • Secretarial & Documentation Support - Type letters, reports, and presentations, ensuring accuracy and professionalism.
  • Service Monitoring & Reporting - Collect and report data to support service evaluation and improvement.
  • Multi-Team Collaboration - Work flexibly across teams, providing administrative support across clinical services.

    • See our full detailed Job Description on our website for more information.

    ABOUT THE BENEFITS

    Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff:

  • Generous holiday allowance for all roles, increasing with length of service
  • Excellent industry leading training and development programmes with many career development opportunities
  • Pension with Life Assurance
  • Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
  • Cycle to work scheme
  • Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.

    • If this sounds like your ideal job, then we'd love to see your application. Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.

    Job description

    Job responsibilities

    HOSPICE AT HOME ADMINISISTRATOR | Band 3 £24,071 - £25,674 per annum (pro rata)

    As Hospice at Home Administrator, you will provide full administrative and secretarial support to our Hospice at Home team. This role ensures the smooth coordination of patient referrals, records management, and communication while offering cross-cover support within the hospice as needed. Other duties will include:

  • Patient Administration & Records Management - Maintain and update patient databases, process referrals, and securely store confidential records.
  • Compassionate Communication - Handle calls from patients, families, and professionals with empathy, providing reassurance and signposting to relevant services.
  • Meeting & Office Coordination - Organise meetings, prepare agendas, take minutes, and manage room bookings.
  • Secretarial & Documentation Support - Type letters, reports, and presentations, ensuring accuracy and professionalism.
  • Service Monitoring & Reporting - Collect and report data to support service evaluation and improvement.
  • Multi-Team Collaboration - Work flexibly across teams, providing administrative support across clinical services.

    • See our full detailed Job Description on our website for more information.

    ABOUT THE BENEFITS

    Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff:

  • Generous holiday allowance for all roles, increasing with length of service
  • Excellent industry leading training and development programmes with many career development opportunities
  • Pension with Life Assurance
  • Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
  • Cycle to work scheme
  • Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.

    • If this sounds like your ideal job, then we'd love to see your application. Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.

    Person Specification

    Qualifications

    Essential

    • n/a

    Experience

    Essential

    • * Good standard of maths and English.
    • * A caring individual who is compassionate about providing care and support to vulnerable people.
    • * Excellent computer skills and experience of using Microsoft packages, including Word, PowerPoint, e-mail and internet.
    • * Able to use own initiative, prioritise and be proactive.
    • * Able to deal with sensitive and confidential issues, and understands the importance of confidentiality and information governance.

    Desirable

    • * Experience of working in a health/social care environment.
    • * Experience of note/minute taking
    Person Specification

    Qualifications

    Essential

    • n/a

    Experience

    Essential

    • * Good standard of maths and English.
    • * A caring individual who is compassionate about providing care and support to vulnerable people.
    • * Excellent computer skills and experience of using Microsoft packages, including Word, PowerPoint, e-mail and internet.
    • * Able to use own initiative, prioritise and be proactive.
    • * Able to deal with sensitive and confidential issues, and understands the importance of confidentiality and information governance.

    Desirable

    • * Experience of working in a health/social care environment.
    • * Experience of note/minute taking

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Dorothy House Hospice

    Address

    Dorothy House, Winsley, Bradford on Avon, BA15 2LE

    Winsley

    BA15 2LE


    Employer's website

    https://www.dorothyhouse.org.uk (Opens in a new tab)

    Employer details

    Employer name

    Dorothy House Hospice

    Address

    Dorothy House, Winsley, Bradford on Avon, BA15 2LE

    Winsley

    BA15 2LE


    Employer's website

    https://www.dorothyhouse.org.uk (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Recruitment Manager

    Recruitment Team

    recruitment@dorothyhouse-hospice.org.uk

    01225722988

    Details

    Date posted

    14 February 2025

    Pay scheme

    Agenda for change

    Band

    Band 3

    Salary

    £24,071 to £25,674 a year

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    WEBREC1000374

    Job locations

    Dorothy House, Winsley, Bradford on Avon, BA15 2LE

    Winsley

    BA15 2LE


    Privacy notice

    Dorothy House Hospice's privacy notice (opens in a new tab)