Dorothy House Hospice

Clinical Administrator

This job is now closed

Job summary

We have a full time and part time position available, please state in your application you would like to apply for. Due to the nature of this role, you may be required to work occasional weekends and bank holidays.

Main duties of the job

* To provide full administrative, secretarial and co-ordination support to the Clinical Coordination Centre. * To provide administration support and cross cover to other clinical areas within the Hospice environment when required. * To access and maintain patient databases Access and Systm1, including housekeeping for other clinical teams within Dorothy House. * To receive and record referrals to Dorothy House ensuring that detailed and accurate information is taken and documented accurately on Systm1.

About us

Here at Dorothy House we provide compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well. We are here for anyone in our community who's facing a life-limiting illness. Using our full breadth of service, we create individual care journeys, which start at diagnosis and continue with bereavement support for family, carers and children

Date posted

07 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

WEBREC1000217

Job locations

Winsley, Bradford-on-Avon BA15 2LE

Winsley

BA15 2LE

Job description

Job responsibilities

CLINICAL ADMINISTRATOR | Band 3 £22,816 - £24,336 per annum pro rata

To provide full administrative, secretarial and co-ordination support to the Clinical Coordination Centre.

To provide administration support and cross cover to other clinical areas within the Hospice environment when required.

To access and maintain patient databases Access and Systm1, including housekeeping for other clinical teams within Dorothy House.

To receive and record referrals to Dorothy House ensuring that detailed and accurate information is taken and documented accurately on Systm1.

To access and monitor NHS referral email accounts and department email accounts.

Receive telephone calls and messages and provide compassionate communication to distressed patients and families. Listening and providing comfort and sign posting to other services.

To organise meetings including preparing agendas, room booking arrangements and taking minutes as required.

To type letters, reports, tables and any other documentation.

To prepare presentation materials using PowerPoint and Word.

To liaise with the Medical Secretaries, members of the Primary Health Team and others, to request information and clinical reports, as required.

To report any safeguarding concerns to the Clinician on duty within the CCT and seek support from the Clinical Lead for the CCT.

To take calls from patients and carers who may be distressed or where there are communication issues, responding promptly and efficiently in a courteous manner and refer on as appropriate.

To listen and respond to any concerns and/or complaints from patients, families or professionals, informing the Clinical Lead - Clinical Coordination Team, or in their absence the Director of Patient and Family Services, and record the concerns, follow-up and outcome in line with the Complaints Procedure.

Support the training of new staff ensuring they have the necessary resources to commence work.

See our full detailed Job Description on our website for more information.

ABOUT THE BENEFITS

Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff:

Generous holiday allowance for all roles, increasing with length of service

Fantastic refer a friend scheme

Excellent industry leading training and development programmes with many career development opportunities

Pension with Life Assurance

Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.

Cycle to work scheme

Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.

Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.

If this sounds like your ideal job, then we'd love to see your application. Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.

NEXT STEPS

The scheduled interview date for this role is the middle of January.