Job summary
Sentinel Healthcare are looking to recruit a full-time, experienced Administrator to join our established team and deliver high quality, administrative and reception support to our clinical teams.
The ideal candidate needs to be a confident team player, able to multi task a varied workload and enjoy working in a fast paced environment.
Delivering excellent patient care is at the heart of our organisation and applicants need to have a friendly, sympathetic and caring manner.
Attention to detail, accuracy and having excellent computer skills are a must.
You will be an excellent communicator and have the ability to liaise effectively with internal and external multi-disciplinary teams in a professional manner.
Applicants will be a supportive team player, who can demonstrate a willingness to work flexibly within the team.
Ideally, applicants will have a recent background in healthcare administration, with knowledge of primary /secondary care sectors.
By joining Sentinel, you will become part of a small supportive and dedicated team that is passionate about making a meaningful difference to patients and the wider community.
If you have the above skills and are looking for a busy, interesting and occasionally challenging role, then we very much look forward to receiving your application.
Main duties of the job
Providing timely and efficient administrative and reception support to our patients and clinical teams.
About us
Sentinel Healthcare's administrative base is on the Plymouth Science Park, bordering the Bircham Valley nature reserve which has some beautiful woodland and is a haven for wildlife. This provides staff with a very pleasant working environment. Our offices are located nearby to Derriford Hospital with its' excellent bus links.
Part of Sentinel's Mission Statement is to improve the quality of life and health of the patients and colleagues we serve. This sets the ethos of why our company exists and each staff member has their part to play in delivering high quality community healthcare.
Our multi-disciplinary teams consist of GP's with Extended Roles, Occupational Therapists, Extended Scope Physiotherapists and Psychologists, all supported by a small team of managers and administration staff.
We are commissioned to deliver NHS outpatient clinics across the city and remotely, delivering assessment and treatment for Cardiology, Chronic Fatigue, Dermatology, Ear Nose and Throat, Musculoskeletal and Vasectomy.
Sentinel also offer Private Healthcare Dermatology and Weight Management Services.
We are proud to offer eligible employees:
Free on site car parking.
An optional Staff Benefits Medical and Dental Scheme with Western Provident Assurance. Level 1 cover is funded by Sentinel.
Cycle and Home & Tech Salary Sacrifice Schemes.
Job description
Job responsibilities
Process electronic inbound referrals from GP's and other
healthcare organisations using patient record systems.
Booking and managing of patient appointments.
Deal with routine patient enquiries.
Ensure that electronic tasks are completed in a timely
manner.
Assist in monitoring generic email accounts.
Send text reminder messages/emails to patients.
Supporting Senior Administrative colleagues.
Attending administrative and clinical meetings as required,
which may occasionally be outside of core working hours.
General office duties, such as post, scanning etc.
Job description
Job responsibilities
Process electronic inbound referrals from GP's and other
healthcare organisations using patient record systems.
Booking and managing of patient appointments.
Deal with routine patient enquiries.
Ensure that electronic tasks are completed in a timely
manner.
Assist in monitoring generic email accounts.
Send text reminder messages/emails to patients.
Supporting Senior Administrative colleagues.
Attending administrative and clinical meetings as required,
which may occasionally be outside of core working hours.
General office duties, such as post, scanning etc.
Person Specification
Qualifications
Essential
- Good general standard of education in English and Maths - A to C.
Desirable
- NVQ Level 2 or 3 in Business Administration (or similar).
Experience
Essential
- Working knowledge of Microsoft Office packages.
- Understand GDPR and the need for confidentiality.
- Previous recent experience of working in a similar healthcare environment.
- Experience of using a healthcare electronic patient database system.
- Excellent communication skills.
- Polite and professional telephone manner.
- Ability to prioritise workload and achieve targets within given deadlines.
- Ability to work flexibly as part of a team.
- Interested in developing and improving organisational procedures and protocols.
Desirable
- Knowledge of EMIS and SystmOne or similar electronic patient record system.
- Experience of using the E- Referral System (ERS)
- General knowledge of medical terminology.
- Experience of using other hospital systems, eg. IPM, CRIS, Insignia
- Experience of organisational /service re-design.
- Knowledge and experience of developing and implementing new processes and systems within an organisation.
Personal Qualities
Essential
- A positive outlook, with a can-do attitude.
- Demonstrate a willingness to help support colleagues and clinical staff during times of high workload
- Ability to adapt and problem solve under pressure whilst achieving targets
- Willingness to work under direction but also a self-starter
- Demonstrate a commitment to achieving high quality standards of work
- Flexible to the needs of the service, energetic and determined.
- Accurate/methodical in all aspects of work
- Friendly and polite manner.
- Open to change
Desirable
- Experience of positively managing change.
Person Specification
Qualifications
Essential
- Good general standard of education in English and Maths - A to C.
Desirable
- NVQ Level 2 or 3 in Business Administration (or similar).
Experience
Essential
- Working knowledge of Microsoft Office packages.
- Understand GDPR and the need for confidentiality.
- Previous recent experience of working in a similar healthcare environment.
- Experience of using a healthcare electronic patient database system.
- Excellent communication skills.
- Polite and professional telephone manner.
- Ability to prioritise workload and achieve targets within given deadlines.
- Ability to work flexibly as part of a team.
- Interested in developing and improving organisational procedures and protocols.
Desirable
- Knowledge of EMIS and SystmOne or similar electronic patient record system.
- Experience of using the E- Referral System (ERS)
- General knowledge of medical terminology.
- Experience of using other hospital systems, eg. IPM, CRIS, Insignia
- Experience of organisational /service re-design.
- Knowledge and experience of developing and implementing new processes and systems within an organisation.
Personal Qualities
Essential
- A positive outlook, with a can-do attitude.
- Demonstrate a willingness to help support colleagues and clinical staff during times of high workload
- Ability to adapt and problem solve under pressure whilst achieving targets
- Willingness to work under direction but also a self-starter
- Demonstrate a commitment to achieving high quality standards of work
- Flexible to the needs of the service, energetic and determined.
- Accurate/methodical in all aspects of work
- Friendly and polite manner.
- Open to change
Desirable
- Experience of positively managing change.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
