Job summary
Would you like a rewarding role as a Healthcare Coordinator/Medical Receptionist where you can genuinely make a difference to people who are often excluded from mainstream healthcare?
At Bevan Bradford, we provide trauma informed, inclusive primary care to people experiencing homelessness, people living in temporary or unstable accommodation, asylum seekers, refugees, people with insecure immigration status, and others facing severe disadvantage. Many of our patients have experienced trauma, loss, language barriers, exploitation, and longstanding health inequalities.
To do this role well, you need to be exceptional. We are looking for someone withoutstanding patience, empathy, emotional resilience, and compassion,who can communicate clearly and calmly even in challenging situations. You will often be the first safe, steady and welcoming point of contact for people who may be frightened, distressed, confused, or unsure how to navigate the healthcare system.
You will provide high quality, trauma informed support to patients, clinicians, colleagues, and the wider Inclusion Health team, helping us create a service where every interaction is rooted in dignity, safety, and humanity.
Main duties of the job
We are looking for someone who is compassionate, calm under pressure, able to build trust quickly, and capable of working sensitively with people in distress or with complex needs.
You will:
- Greet and support patients who may be anxious, traumatised, confused, intoxicated, or facing communication barriers.
- Communicate in a trauma informed way slow, respectful, patient, and non judgemental.
- Demonstrate empathy while maintaining professional boundaries.
- Recognise when a patient may need more time, privacy, reassurance, or de-escalation.
- Help patients who may not understand NHS systems or who need support navigating appointments, referrals, and paperwork.
- Work calmly and with emotional resilience during busy periods and unexpected situations.
- Use problem solving and judgement to identify when a concern may be clinically urgent.
- Support clinicians and staff through high quality administrative and reception duties.
- Always maintain confidentiality, both inside and outside the practice.
- Contribute to a safe, supportive, welcoming reception environment.
- Use SystmOne and digital tools effectively (training provided).
About us
Bevan Community Benefit Society provides sensitive, responsive, and traumainformed primary care for:
- People experiencing homelessness and unstable accommodation
- People living in Initial Accommodation hotels and asylum housing
- Refugees and new arrivals
- Migrants with insecure immigration status
- People experiencing multiple disadvantage, including trauma, exploitation, substance use and severe mental illhealth
Our ethos: Health, Hope and Humanity
VISION
Health equality and wellbeing for all.
MISSION
To pioneer and provide inclusion health services that change lives and help communities thrive.
Job description
Job responsibilities
You will provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
To contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice.
Experience of dealing with patients from a wide range of backgrounds and cultures will be needed along with excellent communication and computer skills. Knowledge of SystmOne would be an advantage.
To contribute to the smooth running of the reception / admin function in order to provide a first class service to patients and visitors
To provide a high quality service to patients, doctors and other members of the Primary Health Care Team.
Job Description
Your responsibilities include:
- Providing a high quality, trauma informed reception service in line with Bevan values.
- Being the first point of contact for patients, ensuring compassion, dignity and respect in every interaction.
- Handling enquiries calmly and courteously, including when patients are distressed, fearful or frustrated.
- Supporting inclusion health patients who may struggle to explain symptoms, complete forms, or navigate the healthcare system.
- Using interpreting services appropriately and recognising when communication support is essential.
- Supporting clinicians, staff and visiting professionals with administrative tasks.
- Always protecting patient confidentiality.
- Helping maintain a safe, calm, welcoming reception area.
- Supporting the smooth, efficient, and compassionate running of the admin function.
Person Specification
Qualifications
Essential
- GCSE/O Level (or equivalent) in English & Maths (Grade C/4 or above).
- Willingness to undertake training in:
- Trauma informed practice
- Safeguarding
- Inclusion Health
- Reception and administrative development
Desirable
- PRP, NCFE, NVQ or Customer Care qualification.
- ECDL, ELITE or equivalent IT qualification.
Experience
Essential
- Experience in a customer facing or patient facing role.
- Experience of supporting people from diverse backgrounds and cultures.
- Evidence of managing challenging, emotional, or sensitive situations with calmness and empathy.
- Previous administrative or clerical experience.
Desirable
- Experience in a GP practice or other health setting.
- Experience using TPP SystmOne.
- Experience supporting vulnerable or socially excluded groups.
Knowledge & Skills
Essential
- Ability to communicate calmly, respectfully, and sensitively with distressed or traumatised individuals.
- Strong interpersonal skills, both facetoface and over the phone.
- Understanding of, or willingness to learn, trauma informed principles:
- Safety
- Trust
- Choice
- Collaboration
- Empowerment
- Good keyboard and IT skills (Microsoft Office).
- Ability to remain patient, composed and supportive in highpressure situations.
- Excellent organisational and timemanagement skills.
Desirable
- Understanding of Data Protection and Information Governance.
- Understanding of Inclusion Health and the barriers patients face in accessing care.
- Commitment to social enterprise values and reducing health inequalities.
Additional Requirements
Essential
- Emotionally resilient and able to manage exposure to distressing situations.
- Calm, tactful and diplomatic.
- Able to work independently and as part of a supportive team.
- Flexible and positive attitude to changing work demands.
- Ability to provide reception cover for staff absence (rota basis).
- Eligible to work in the UK.
Job description
Job responsibilities
You will provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
To contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice.
Experience of dealing with patients from a wide range of backgrounds and cultures will be needed along with excellent communication and computer skills. Knowledge of SystmOne would be an advantage.
To contribute to the smooth running of the reception / admin function in order to provide a first class service to patients and visitors
To provide a high quality service to patients, doctors and other members of the Primary Health Care Team.
Job Description
Your responsibilities include:
- Providing a high quality, trauma informed reception service in line with Bevan values.
- Being the first point of contact for patients, ensuring compassion, dignity and respect in every interaction.
- Handling enquiries calmly and courteously, including when patients are distressed, fearful or frustrated.
- Supporting inclusion health patients who may struggle to explain symptoms, complete forms, or navigate the healthcare system.
- Using interpreting services appropriately and recognising when communication support is essential.
- Supporting clinicians, staff and visiting professionals with administrative tasks.
- Always protecting patient confidentiality.
- Helping maintain a safe, calm, welcoming reception area.
- Supporting the smooth, efficient, and compassionate running of the admin function.
Person Specification
Qualifications
Essential
- GCSE/O Level (or equivalent) in English & Maths (Grade C/4 or above).
- Willingness to undertake training in:
- Trauma informed practice
- Safeguarding
- Inclusion Health
- Reception and administrative development
Desirable
- PRP, NCFE, NVQ or Customer Care qualification.
- ECDL, ELITE or equivalent IT qualification.
Experience
Essential
- Experience in a customer facing or patient facing role.
- Experience of supporting people from diverse backgrounds and cultures.
- Evidence of managing challenging, emotional, or sensitive situations with calmness and empathy.
- Previous administrative or clerical experience.
Desirable
- Experience in a GP practice or other health setting.
- Experience using TPP SystmOne.
- Experience supporting vulnerable or socially excluded groups.
Knowledge & Skills
Essential
- Ability to communicate calmly, respectfully, and sensitively with distressed or traumatised individuals.
- Strong interpersonal skills, both facetoface and over the phone.
- Understanding of, or willingness to learn, trauma informed principles:
- Safety
- Trust
- Choice
- Collaboration
- Empowerment
- Good keyboard and IT skills (Microsoft Office).
- Ability to remain patient, composed and supportive in highpressure situations.
- Excellent organisational and timemanagement skills.
Desirable
- Understanding of Data Protection and Information Governance.
- Understanding of Inclusion Health and the barriers patients face in accessing care.
- Commitment to social enterprise values and reducing health inequalities.
Additional Requirements
Essential
- Emotionally resilient and able to manage exposure to distressing situations.
- Calm, tactful and diplomatic.
- Able to work independently and as part of a supportive team.
- Flexible and positive attitude to changing work demands.
- Ability to provide reception cover for staff absence (rota basis).
- Eligible to work in the UK.
Person Specification
Qualifications
Essential
- Good standard of education
- GCSE, O Level or equivalent in English & Maths Level C or above
- Willing to undertake further training and development
Desirable
- Practice receptionist (e.g.PRP, NCFE) or Customer Care (e.g.NVQ) qualification
- European Computer Driving License (ECDL), ELITE or equivalent IT qualification
Experience
Essential
- Previous experience of working in a customer focused role
- Experience of dealing with people from a wide range of backgrounds/different cultures
- Previous clerical/administrative experience in Primary Care
Desirable
- Previous experience of working in a GP Practice
- Experience of GP Practice clinical software particularly TPP System 1
Special Knowledge & Skills
Essential
- Able to maintain strict confidentiality in all aspects of work
- Excellent communication and interpersonal skills on the telephone and face to face
- Able to communicate with a range of people in a manner appropriate to their needs and situation
- Good keyboard skills
- Working knowledge of Microsoft Office
- Good organisational and time management skills
Desirable
- Understanding of Data Protection and Information Governance principles
- Committed to the Social Enterprise model of business and patient care
Additional Requirements
Essential
- Calm under pressure
- Tactful and diplomatic
- Able to provide cover for annual or sick leave on a rota basis, occasionally at short notice
- Able to work on own initiative or part of a team
- Positive and flexible approach to working arrangements
- Able to plan and organize own time and workload
- Eligible to work in UK
Person Specification
Qualifications
Essential
- Good standard of education
- GCSE, O Level or equivalent in English & Maths Level C or above
- Willing to undertake further training and development
Desirable
- Practice receptionist (e.g.PRP, NCFE) or Customer Care (e.g.NVQ) qualification
- European Computer Driving License (ECDL), ELITE or equivalent IT qualification
Experience
Essential
- Previous experience of working in a customer focused role
- Experience of dealing with people from a wide range of backgrounds/different cultures
- Previous clerical/administrative experience in Primary Care
Desirable
- Previous experience of working in a GP Practice
- Experience of GP Practice clinical software particularly TPP System 1
Special Knowledge & Skills
Essential
- Able to maintain strict confidentiality in all aspects of work
- Excellent communication and interpersonal skills on the telephone and face to face
- Able to communicate with a range of people in a manner appropriate to their needs and situation
- Good keyboard skills
- Working knowledge of Microsoft Office
- Good organisational and time management skills
Desirable
- Understanding of Data Protection and Information Governance principles
- Committed to the Social Enterprise model of business and patient care
Additional Requirements
Essential
- Calm under pressure
- Tactful and diplomatic
- Able to provide cover for annual or sick leave on a rota basis, occasionally at short notice
- Able to work on own initiative or part of a team
- Positive and flexible approach to working arrangements
- Able to plan and organize own time and workload
- Eligible to work in UK
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
