Medical Receptionist

Job description

Job responsibilities

You will provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

To contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice.

Experience of dealing with patients from a wide range of backgrounds and cultures will be needed along with excellent communication and computer skills. Knowledge of SystmOne would be an advantage.

To contribute to the smooth running of the reception / admin function in order to provide a first class service to patients and visitors

To provide a high quality service to patients, doctors and other members of the Primary Health Care Team.

Person Specification

Qualifications

Essential

• Good standard of education
• GCSE, O Level or equivalent in English & Maths Level C or above
• Willing to undertake further training and development

Desirable

• Practice receptionist (e.g.PRP, NCFE) or Customer Care (e.g.NVQ) qualification
• European Computer Driving License (ECDL), ELITE or equivalent IT qualification

Experience

Essential

• Previous experience of working in a customer focused role
• Experience of dealing with people from a wide range of backgrounds/different cultures
• Previous clerical/administrative experience in Primary Care

Desirable

• Previous experience of working in a GP Practice
• Experience of GP Practice clinical software particularly TPP System 1

Special Knowledge & Skills

Essential

• Able to maintain strict confidentiality in all aspects of work
• Excellent communication and interpersonal skills on the telephone and face to face
• Able to communicate with a range of people in a manner appropriate to their needs and situation
• Good keyboard skills
• Working knowledge of Microsoft Office
• Good organisational and time management skills

Desirable

• Understanding of Data Protection and Information Governance principles
• Committed to the Social Enterprise model of business and patient care

Additional Requirements

Essential

• Calm under pressure
• Tactful and diplomatic
• Able to provide cover for annual or sick leave on a rota basis, occasionally at short notice
• Able to work on own initiative or part of a team
• Positive and flexible approach to working arrangements
• Able to plan and organize own time and workload
• Eligible to work in UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bevan Community Benefit Society

Address

Bevan Healthcare

Piccadilly

Bradford

West Yorkshire

BD1 3LS

Employer's website

https://wearebevan.co.uk/ (Opens in a new tab)