Job summary
Would you like a rewarding job as a Healthcare Coordinator/Medical Receptionist where you can truly make a difference?
The successful candidate will provide a high quality service to patients, doctors and other members of the Primary Health Care Team.
To contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice.
Experience of dealing with patients from a wide range of backgrounds and cultures will be needed along with excellent communication and computer skills. Knowledge of SystmOne would be an advantage.
Main duties of the job
We are looking for an experienced Healthcare Coordinator/Medical Receptionist to join our friendly team. You will have excellent people and organisation skills and work well under pressure. You will also need to be flexible, highly motivated and be committed to tackling health inequality.
About us
Bevan Community Benefit Society provide sensitive and responsive Primary Care services for people who are homeless or living in temporary unstable accommodation, those who have come to Leeds and Bradford as asylum seekers and refugees, and other groups who find it difficult to access health care.
"Health, Hope and Humanity"
VISION
Health equality and wellbeing for all
MISSION
Operating as an exemplar social enterprise, we will pioneer and provide inclusion health services that positively change the lives of people in need and enable local communities to thrive.
Job description
Job responsibilities
To contribute to the smooth running of the reception / admin function in order to provide a first class service to patients and visitors
To provide a high quality service to patients, doctors and other members of the Primary Health Care Team.
To contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice.
Job description
Job responsibilities
To contribute to the smooth running of the reception / admin function in order to provide a first class service to patients and visitors
To provide a high quality service to patients, doctors and other members of the Primary Health Care Team.
To contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice.
Person Specification
Qualifications
Essential
- Good standard of education
- GCSE, O Level or equivalent in English & Maths Level C or above
- Willing to undertake further training and development
Desirable
- Practice receptionist (e.g.PRP, NCFE) or Customer Care (e.g.NVQ) qualification
- European Computer Driving License (ECDL), ELITE or equivalent IT qualification
Experience
Essential
- Previous experience of working in a customer focused role
- Experience of dealing with people from a wide range of backgrounds/different cultures
- Previous clerical/administrative experience in Primary Care
Desirable
- Previous experience of working in a GP Practice
- Experience of GP Practice clinical software particularly TPP System 1
Special Knowledge & Skills
Essential
- Able to maintain strict confidentiality in all aspects of work
- Excellent communication and interpersonal skills on the telephone and face to face
- Able to communicate with a range of people in a manner appropriate to their needs and situation
- Good keyboard skills
- Working knowledge of Microsoft Office
- Good organisational and time management skills
Desirable
- Understanding of Data Protection and Information Governance principles
- Committed to the Social Enterprise model of business and patient care
Additional Requirements
Essential
- Calm under pressure
- Tactful and diplomatic
- Able to provide cover for annual or sick leave on a rota basis, occasionally at short notice
- Able to work on own initiative or part of a team
- Positive and flexible approach to working arrangements
- Able to plan and organize own time and workload
- Eligible to work in UK
Person Specification
Qualifications
Essential
- Good standard of education
- GCSE, O Level or equivalent in English & Maths Level C or above
- Willing to undertake further training and development
Desirable
- Practice receptionist (e.g.PRP, NCFE) or Customer Care (e.g.NVQ) qualification
- European Computer Driving License (ECDL), ELITE or equivalent IT qualification
Experience
Essential
- Previous experience of working in a customer focused role
- Experience of dealing with people from a wide range of backgrounds/different cultures
- Previous clerical/administrative experience in Primary Care
Desirable
- Previous experience of working in a GP Practice
- Experience of GP Practice clinical software particularly TPP System 1
Special Knowledge & Skills
Essential
- Able to maintain strict confidentiality in all aspects of work
- Excellent communication and interpersonal skills on the telephone and face to face
- Able to communicate with a range of people in a manner appropriate to their needs and situation
- Good keyboard skills
- Working knowledge of Microsoft Office
- Good organisational and time management skills
Desirable
- Understanding of Data Protection and Information Governance principles
- Committed to the Social Enterprise model of business and patient care
Additional Requirements
Essential
- Calm under pressure
- Tactful and diplomatic
- Able to provide cover for annual or sick leave on a rota basis, occasionally at short notice
- Able to work on own initiative or part of a team
- Positive and flexible approach to working arrangements
- Able to plan and organize own time and workload
- Eligible to work in UK
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
