Job summary
Bevan has a vacancy for a new and
developing role - Inclusion Health Practice Manager. The postholder will be a
high performing manager working to support socially isolated people across Leeds
and Bradford to address health inequalities and ensuring patients receive
personalised, high-quality care. We are seeking a dedicated individual to join
our team who can display our Bevan key principles of Health, Hope and Humanity.
People who have been socially excluded
are more likely to have multiple long-term conditions, have poor health
outcomes, struggle to access mainstream healthcare and ultimately have shorter
life expectancies than the general population.
As a result, we are looking for an
individual who is improvement and quality driven, who has a passion for working
in an agile manner and is able to deliver our key priorities that work towards addressing
health inequalities. We are looking for
applications from people who are committed to make real changes to how we
deliver services to improve patient access and outcomes.
We seek a candidate who can be
resolution focussed and shares our Bevan values of courage, compassion, innovation,
collaboration and empowerment. You will be able to work under pressure and lead
a team to deliver the very best care and service to our patients.
We offer a competitive salary; access
to NHS staff benefits; flexible working; a friendly and caring working environment;
as well as a rewarding career with an innovative social enterprise..
Main duties of the job
You will be a front-line operational
manager and leader with a style that meets our 5 key values and principles. This is a role which requires you to have operational
responsibility for our GP practices in Leeds and Bradford and support the
administrative functions of our wrap around services.
You will drive and connect all
elements of the service, developing operational and strategic partnerships
across the organisation and sector; managing the service and the team; you will
be able to motivate and lead in an inspiring way and you will ensure we deliver excellent care for homeless and disadvantaged groups across
Leeds and Bradford.
You wont be working on your own we
are very different to a regular mainstream practice and we have core
departments and leaders that will be at your side. You will have ongoing support from wider teams
within the organisation including; People, Finance, Data and Quality, Customer
and Wellbeing.
About us
Bevan are a pioneering social enterprise established in 2011 and now widely regarded as being at the forefront of health and wellbeing services for highly vulnerable groups who face social barriers to accessing care. Bevan operate across West and North Yorkshire and our patients include:
- Refugees and Asylum Seekers
- People experiencing homelessness or who are insecurely housed
- Sex workers
- Gypsy, Roma and Traveller groups
Many Bevan patients have complex needs, have experienced trauma and or have addiction and or mental health issues. We take a holistic approach to healthcare and our work is informed by the social determinants of health model pictured here.
We pride ourselves in a responsive and person led approach finding compassionate solutions for individuals that benefit both the individual and the system as a whole.
We are a social enterprise which enables us to respond to the needs of our patients in a responsive way and to evolve our services with the changing needs of the patients we serve. As a social enterprise any profits we make are invested back into services for our patients.
https://wearebevan.co.uk/
Job description
Job responsibilities
You
will work to implement solutions to improve the day to day working environment,
bringing all members of the team together. You will ensure colleagues are
supported to be their best at work and, in turn, to deliver the level of
service to our patients who deserve the best.
You
will lead an innovative first point of contact team that enables patients to
access the service they need in as timely a manner as possible. Understanding
how to remove barriers to access and utilising the range of skills within the
team to offer clinical and non-clinical solutions.
You
will:
a.
Overseeing the day-to-day operations of the
practice, ensuring staff achieve their primary responsibilities
b. Overseeing
the administrative elements of performance indicators including QOF/ IIF, in
liaison with the Data and Quality Lead
c. Ensuring
compliance with CQC regulations and standards
d. Functional
management of all clinical and administrative staff always ensuring appropriate
levels of staffing.
e. Maintaining
an effective overview of HR legislation in conjunction with the People team
f. Assist
the Director of Finance and Operations to optimise financial performance,
seeking to maximise income and reduce expenditure
g. Maintaining,
reviewing, and embedding the business resilience plan
h. Overseeing
the reviewing and updating of all practice policies and procedures
i. Leading change and continuous improvement
initiatives; coordinating projects within the practice
j. Coordinating
and leading the compilation of practice reports and the practice development
plan (PDP)
k. Adopting
a strategic approach to the management of all patient services matters
l. Ensuring
the practice maintains compliance with its NHS contractual obligations
m. Actively
encouraging and promoting the use of patient online services
n. Liaising
at external meetings as required
o. Ensuring
the practice web site, leaflet and NHS web site are kept up to date
p. Supporting
the management of the Patient Focus Groups
q. Acting
as the complaints manager, ensuring complaints are dealt with in a timely
manner and where necessary escalated to the next level
r. Ensuring
compliance with health and safety aspects such as risk assessments
s. Ensuring
all staff have the appropriate level of training to enable them to carry out
their individual roles and responsibilities effectively
t. Preparing
agendas for, and chairing practice meetings
u. Managing
the recruitment processes for the practice in conjunction with the People team.
v. Managing
the practice IT system and oversee the delegated staff acting as administrators
w. Ensuring
compliance with IT security and Information Governance including the completion
of the annual toolkit
Job description
Job responsibilities
You
will work to implement solutions to improve the day to day working environment,
bringing all members of the team together. You will ensure colleagues are
supported to be their best at work and, in turn, to deliver the level of
service to our patients who deserve the best.
You
will lead an innovative first point of contact team that enables patients to
access the service they need in as timely a manner as possible. Understanding
how to remove barriers to access and utilising the range of skills within the
team to offer clinical and non-clinical solutions.
You
will:
a.
Overseeing the day-to-day operations of the
practice, ensuring staff achieve their primary responsibilities
b. Overseeing
the administrative elements of performance indicators including QOF/ IIF, in
liaison with the Data and Quality Lead
c. Ensuring
compliance with CQC regulations and standards
d. Functional
management of all clinical and administrative staff always ensuring appropriate
levels of staffing.
e. Maintaining
an effective overview of HR legislation in conjunction with the People team
f. Assist
the Director of Finance and Operations to optimise financial performance,
seeking to maximise income and reduce expenditure
g. Maintaining,
reviewing, and embedding the business resilience plan
h. Overseeing
the reviewing and updating of all practice policies and procedures
i. Leading change and continuous improvement
initiatives; coordinating projects within the practice
j. Coordinating
and leading the compilation of practice reports and the practice development
plan (PDP)
k. Adopting
a strategic approach to the management of all patient services matters
l. Ensuring
the practice maintains compliance with its NHS contractual obligations
m. Actively
encouraging and promoting the use of patient online services
n. Liaising
at external meetings as required
o. Ensuring
the practice web site, leaflet and NHS web site are kept up to date
p. Supporting
the management of the Patient Focus Groups
q. Acting
as the complaints manager, ensuring complaints are dealt with in a timely
manner and where necessary escalated to the next level
r. Ensuring
compliance with health and safety aspects such as risk assessments
s. Ensuring
all staff have the appropriate level of training to enable them to carry out
their individual roles and responsibilities effectively
t. Preparing
agendas for, and chairing practice meetings
u. Managing
the recruitment processes for the practice in conjunction with the People team.
v. Managing
the practice IT system and oversee the delegated staff acting as administrators
w. Ensuring
compliance with IT security and Information Governance including the completion
of the annual toolkit
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and / or Management Qualification
- AMSPAR Qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of managing large multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- NHS / Primary Care General Practice experience
- Experience of chairing meetings, producing agendas and minutes
Desirable
- Relevant health and safety experience
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
Desirable
Personal Qualities and Other Requirements
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
Desirable
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and / or Management Qualification
- AMSPAR Qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of managing large multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- NHS / Primary Care General Practice experience
- Experience of chairing meetings, producing agendas and minutes
Desirable
- Relevant health and safety experience
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
Desirable
Personal Qualities and Other Requirements
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
