Job responsibilities
JOB SUMMARY
Working with the CEO and the Board, you will provide strategic leadership
and confident fiscal management of the hospices resources to support
the delivery of excellent care.
As the COO, you will work with the wider leadership team to plan and
deliver exceptional services.
You will directly line manage the following
teams:
- Finance
- Estates and Facilities
- People and Culture including Volunteer Services
- IT
Aligning with our values, vision and strategic priorities you will help to
advise the CEO and Board on the delivery and deployment of resources.
Strategic leadership, strategic fiscal oversight and operating delivery
oversight across the organisation will be at the core of this position.
KEY RESPONSIBILITIES
Overseeing and improving operating procedures for optimal efficiency
and operational excellence
Lead the strategic fiscal management of the Hospices resources
Ensure timely and accessible budgets and monthly accounts are
produced to a high standard
Lead and develop the organisations Facilities and Estates team,
ensuring efficient and cost effective use of resources.
Lead a review of all procurement and embed a cyclical review of our
total supply chain
Provide strategic oversight of the People and Culture Department
(including Volunteer Services)
Mentoring and inspiring employees to ensure alignment to the
organisational strategy
Work with local hospices to identify opportunities for shared learning
and collaborations to maximise sustainable use of resources and
efficiencies
Assessing and enhancing the efficiency of internal and external
operational processes
Establishing policies that improve and promote the company vision,
values and culture
Research, implement and evaluate commercial opportunities that may
benefit the Hospice
Ensure that all digital platforms and systems are robust, secure and
future proofed for the efficient running of the organisation
Encouraging the organisation to identify and deliver innovation and
commercial resilience
Ensure that the organisation maintains excellent standards in health
and safety and estate management
Evaluate performance by analysing and interpreting data and other
business metrics to recommend strategies to improve service delivery
Team and People Management
Lead, manage, inspire and develop the team, promoting a positive,
inspirational and proactive culture. By example, encourage a growth
mind-set and continuous learning
Be visible, energetic and participative, encouraging cross-team
working and initiatives
Provide internal strategic leadership as COO to ensure operational
delivery and processes are efficient, timely and professional
Develop and deliver integrated annual strategic aims, objectives and
KPIs for all direct reports and their teams
Aim to secure recognised accreditation for the organisation to be a
best employer
Personal Development
Devise a personal development plan in line with the Hospice objectives
and personal needs
Maintain and increase personal professional skills.
Demonstrate and encourage a culture of continual reflective learning
Organisational Responsibilities
Uphold the Hospice and individual team values at all times
Work at all times within the policies of the Hospice
Ensure effective use of resources
Respect at all times the confidentiality of information covering patients,
staff and volunteers, and donors
Play an active part in the development and maintenance of good
relationships with all who have business with the Hospice
Act as an Ambassador for the Hospice at all times
Because of the special nature of the hospice and its work you may on
occasion be asked to undertake other duties to help maintain our high
standard of care
Act as the nominated System Administrator with regards to IT
systems and support the IG committee to embed Information
Governance policy and procedure
Have joint oversight and responsibility, in conjunction with the
Director of Care, for risk governance, monitoring, tracking and
recording throughout the organisation, through strong liaison with
each department lead.
Direct Reports
Associate Director of Finance, Maintenance Supervisor, Operations
Manager, Volunteer Co-Ordinator, IT (both in house and outsourced
resource) and Chef Manager.
Strategic Vision and Planning
In conjunction with the CEO and SLT, contribute to the process for
determining the strategic direction of the Hospice and through
development, cascading of strategy and business plans, ensure
delivery of key objectives, considering both internal and external
influences.
Highest Standards of Service Delivery
Ensure Tapping House continues to provide the highest standards
that exceed the requirements of the Charity Commission, Care
Quality Commission and HR professional bodies.
Governance and Standards Maintenance
Advise the CEO and Trustees of necessary legislative, policy or
operational changes required and implement these effectively to
maintain compliance and meet Hospice objectives.
Provide effective support and assurance to the Board of Trustees,
Finance and Investment Committee, People and Culture Committee
and Care and Clinical Governance Committee.
Green Agenda
Lead the organisation strategy for Environmental Sustainability.
Use a validated tool to monitor baseline carbon footprint and monitor
positive changes towards net zero targets.
Encourage an organisation wide commitment to the green agenda and
support changes at all scale and within all departments
General
o To uphold the Hospices vision and values at all times
