Out Patients Administrator

Job description

Job responsibilities

Job Summary:To provide Reception and office patient administrative support.

Role & Responsibilities:Provide a competent and high-level administrative support.Assist administratively across all areas of the hospital.Preparing and scanning records including medical records.Make and amend clinic appointments.Charging, billing and invoicing patients.Receiving and directing visitors ensuring security procedures are followed i.e. signatures obtained and identity badges obtained.Participate in personal development activities and undertake statutory and mandatory training for the post.To adhere to all hospital Policies and Procedures.Contribute positively to new ways of working and participate in modernisation initiatives, this may involve changes in technology, environment or system.Adhere to the GDPR and ensure confidentiality at all times.

The above list is not exhaustive but reflects main duties of the post. It will be reviewed periodically to respond to the changing needs of the service, in consultation with the post holder.

Additional responsibilities:

Communication: The post holder will be required to deliver an exceptional front-of-house service.

The post holder will be required to adhere to the organisations standards of customer care and uphold the Hospital values acting with integrity and putting patients first at all times.

Health & Safety:It is the responsibility of all employees to work with managers to achieve a healthy and safe environment and to take reasonable care of themselves and others. Specific individual responsibilities for Health & Safety will be outlined under key responsibilities for the post.

Infection Control:All staff will adhere to infection control policies and procedures at all times.

Information Governance:As an employee you will have access to information that is sensitive to either an individual or to the organisation and you are reminded that in accordance with the requirements of Information Governance, NHS Code of Confidentiality, Data Protection Act 1998 and also the terms and conditions in your contract of employment, you have a duty to process this information judiciously and lawfully and failure to do so may result in disciplinary action.

Rehabilitation of Offenders Act 1974:This post is subject to an exception order under the provisions of the Rehabilitation of Offenders Act 1974. This stipulates that all previous convictions, including those that are spent must be declared. Previous convictions will not necessarily preclude an individual from employment within the Hospital but must be declared in writing at the appropriate stage during the recruitment process.

Equality & Diversity:It is the responsibility of every member of staff to understand our equality and diversity commitments and statutory obligations under current equality legislation including the Disability Discrimination Act 2005, the Equality Act 2006 and the Race Relations (Amendment) Act 2000 and to:

All employees must act in ways that support equality and diversity and recognizes the importance of peoples rights in accordance with legislation, policies, procedures and good practice.

Smoke-free Policy:This Hospital operates a Smoke-free policy. This means that smoking is not permitted anywhere within owned or leased premises, including within their grounds and within owned or leased vehicles.

The job description does not form part of the Contract of Employment.

Person Specification

Skills/Ability/Knowledge

Essential

• Have good written and verbal communication skills, including a pleasant
• and helpful telephone manner.
• Strong customer service skills
• Strong organisational skills
• Excellent interpersonal skills
• Able to work within a multidisciplinary team
• Good I.T. skills
• Ability to confidently and competently use computer database systems.
• Able to work shift patterns

Desirable

• Ability to multi-task and adapt to constantly fluctuating working patterns
• Ability to recognise urgent calls/situations and respond accordingly

Experience

Essential

• At least two years administrative experience
• Experience in handling customer queries by:
• Telephone
• Face to Face
• Letter
• Fax
• E-mail

Desirable

• Previous administrative work experience in a healthcare setting
• Dealing with the public and/or customers in person

Qualifications

Essential

• 5 GCSEs or equivalent

Desirable

• Work related training/development

Disposition

Essential

• Work well in a busy environment
• Good common sense
• Commitment to patient welfare
• Pleasant and helpful
• Confidential
• Excellent timekeeping
• Adaptability/flexibility
• Reliability

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fairfield Independent Hospital

Address

Crank Road

Crank

St. Helens

Merseyside

WA11 7RS

Employer's website

https://www.fairfield.org.uk/ (Opens in a new tab)