I.T. Systems and Networking Technician

Fairfield Independent Hospital

This job is now closed

Job summary

An exciting opportunity to work alongside two experienced IT technicians to further your knowledge of hospital IT systems has arisen at Fairfield independent Hospital in St Helens Merseyside.

We are located a mile off the East Lancashire Road near St Helens Merseyside. Set in 7.5 acres of beautiful woodland with free car parking and subsidised meals, this hospital offers employees wonderful surroundings for a lunchtime stroll.

This is an ideal opportunity for a graduate or time served engineer seeking a change but applications are welcome from applicants with I.T. NVQ Level 3 or an equivalent qualification.

Main duties of the job

With standalone computer systems with onsite and Cloud back up plus a virtual environment of 32 servers the technician will find working on multiple projects across various departments stimulating and rewarding. The hospital computer service is a Windows environment and uses VMWare hypervisors. There are circa 200 users and 90 telephones.

This post is full-time plus participation in an on-call rota for week-ends (approximately 1 week-end in 5).

About us

The IT technician role will be part of a small team of two other IT technicians, two IT data processing colleagues, a dedicated SQL programmer and a Director of IT.

Date posted

04 July 2023

Pay scheme

Other

Salary

£25,852 a year Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0216-23-0006

Job locations

Fairfield Independent Hospital

Crank Road

Crank

St. Helens

Merseyside

WA11 7RS

Job description

Job responsibilities

Job Summary

To provide an efficient technical and systems support function to users of departmental systems. To be responsible for all aspect of system administration and IT support services with a strong emphasis on Microsoft Technologies including Windows Server and Active Directory Management. Ensuring that the IT services are efficient and responsive to the needs of the organisation.

To cover for absent IT colleagues.

Role & Responsibilities

1) General

To provide second Line support within an IT Infrastructure which utilises Microsoft Technologies and VMware.

To maintain, troubleshoot, repair and manage desktop PCs, laptops, printers and any other supported peripherals such as scanners to an intermediate support level including networking.

To participate in projects relating to the ongoing development and service improvement of the core technical support infrastructure.

To assist in maintenance, monitoring, developing and reporting on IT security systems.

To assist in maintaining IT logs of spending on IT software and hardware.

To administer server operating system and user administration functions using common directory service systems. The creation, modification and deletion of user and computer accounts, changing of passwords and other basic and intermediate level systems administrative duties.

To troubleshoot basic and intermediate desktop network connectivity issues involving protocols such as TCP/IP as well as physical connectivity issues.

To undertake the installation, maintenance and troubleshooting of client operating systems.

Support and troubleshoot software applications used throughout the Hospital to a professional level.

Support the effective management and monitoring of the physical and virtual server/desktop environment.

To maintain and manage an effective, resilient and secure Windows 2012 Active Directory Domain infrastructure.

To support users and services in an effective, resilient, and secure thick desktop client infrastructure

To participate with Service Desks duties and record all incidents reported by users on the service desk software

To support user mailboxes with a secure corporate messaging infrastructure (Exchange On-Premise/2016).

To maintain secure user desktops running anti-virus and security products.

Provide first time fixes and resolutions to ICT related incidents and requests where appropriate via telephone and face-to-face.

To participate in the organisations disaster recovery plan.

To participate where required in IT Projects

Assist training other members of IT.

When appropriate, participate in an out of hours on call rota for the provision of support to all Users.

To undertake other assignments in accordance with the priorities agreed by the Head of IT and Performance.

Provide excellent communication, reporting and documentation.

The above list is not exhaustive but reflects main duties of the post. It will be reviewed annually to respond to the changing needs of the service, in consultation with the post holder.