Job summary
Time to
care. Time to make a difference!
Join our
team at St Barnabas Hospice as a Supporter Engagement Assistant.Youll
provide crucial support to ensure our operations run smoothly and effectively.
Why Join St
Barnabas?
- Time to care:Contribute to the
effective operation of our hospice.
- A team that feels like family:Supportive, collaborative environment.
- Career growth: Opportunities for training and development.
- Working Hours: 37.5 per week.
- Great benefits:Competitive salary £25,337 per annum, Aegon Pension Scheme or NHS pension
continuation, and 29 days annual leave plus bank holidays.
Who Were
Looking For:
Were
looking for a highly organised Supporter Engagement Assistant to help
deliver excellent supporter care at St Barnabas Hospice. Youll handle thankyou
letters, data entry, income processing and supporter inquiries, while providing
flexible support across Individual Giving, Lottery, Community and In Memory
fundraising. Youll also assist during busy campaign periods and step in to
support team cover when needed.
If you have
strong admin skills, great attention to detail and a passion for supporting
meaningful local care, wed love to hear from you.
Essential
skills include:
- Previous experience in administration.
- Strong organisational skills.
- A commitment to accuracy and efficiency.
Main duties of the job
Supporter Stewardship & Individual Giving Support
- Support delivery of supporter stewardship activity (thank you letters, acknowledgements, onboarding packs, follow-ups).
- Assist with Regular Giving, Lottery, and appeal administration during campaigns.
- Support data entry, income processing checks, and supporter record updates in line with SLAs and GDPR.
- Handle basic supporter enquiries.
Cross-Cover & Resilience
Provide planned and unplanned cover for:
- Legacy & In Memory Assistant
- Community Fundraising Assistant
Maintain working knowledge of:
- In Memory administration processes
- Community fundraising support processes
- Key calendars, deadlines, and compliance requirements
Campaign & Peak Period Support
Provide additional capacity during:
- Appeals (Spring, Autumn, Christmas, Torchlight Procession)
- Lottery pushes
- In Memory campaigns (e.g. Light Up a Life)
- Community fundraising peak moments
- Support mailings, fulfilment, supporter comms coordination, and admin-heavy activity.
- Assist with event or campaign supporter follow-up where required.
Operational & Team Support
- Work flexibly across Fundraising functions as directed by the Lead and IG Manager.
- Support the smooth handover of work between assistants to avoid single points of failure.
- Contribute to process improvement by flagging inefficiencies or risks.
About us
Our Vision
Our vision is a world where dying with dignity, compassion
and having choices is a fundamental part of a life
Our Mission
Our mission is to ensure all individuals facing the end of
their life in Lincolnshire receive dignified, compassionate care when they
require it and where they ask for it.
Our Values
Aiming
High
We reach for excellence and set the standard for others to
follow. Celebrating individual and collective success and actively looking for
ways to be even better.
Being
Courageous
We push boundaries and provide challenge - standing up for
what is right and supporting others to make a difference across all aspects of
our work.
Working
Better Together
We recognise the power of community; building connections
and relationships which help us make a positive contribution. Respecting and
valuing all contributions - we are ONE team, united and inspired by our common
purpose.
Having
Heart
People are at the centre of all we do. Were proud of our
ability to work in tough situations with resilience, empathy and kindness.
Doing
It Right
We are ethical, honest and use resources respectfully.
Taking responsibility for our actions and doing what we say well do - we
challenge others to do the same.
Job description
Job responsibilities
Job Description
Title -Supporter Engagement Assistant
Location -Hybrid
Reporting to -Supporter Stewardship and Experience Lead
Job Purpose
The Supporter Operations Assistant provides flexible operational support across Individual Giving, Supporter Stewardship, and Fundraising activity, ensuring continuity of service, campaign delivery capacity, and resilience during peak periods, holidays, and staff absence.
The role acts as a trained cross-cover resource, maintaining supporter care standards, administrative accuracy, and campaign momentum across Legacy & In Memory, Community Fundraising, and Individual Giving operations.
Main Duties and Responsibilities
Supporter Stewardship & Individual Giving Support
- Support delivery of supporter stewardship activity (thank you letters, acknowledgements, onboarding packs, follow-ups).
- Assist with Regular Giving, Lottery, and appeal administration during campaigns.
- Support data entry, income processing checks, and supporter record updates in line with SLAs and GDPR.
- Handle basic supporter enquiries.
Cross-Cover & Resilience
Provide planned and unplanned cover for-
- Legacy & In Memory Assistant
- Community Fundraising Assistant
Maintain working knowledge of-
- In Memory administration processes
- Community fundraising support processes
- Key calendars, deadlines, and compliance requirements
Step into BAU tasks during holidays, sickness, or vacancies to protect delivery and supporter experience.
Campaign & Peak Period Support
Provide additional capacity during-
- Appeals - Spring, Autumn, Christmas, Torchlight Procession
- Lottery pushes
- In Memory campaigns e.g. Light Up a Life
- Community fundraising peak moments
- Support mailings, fulfilment, supporter comms coordination, and admin-heavy activity.
- Assist with event or campaign supporter follow-up where required.
Operational & Team Support
- Work flexibly across Fundraising functions as directed by the Lead and IG Manager.
- Support the smooth handover of work between assistants to avoid single points of failure.
- Contribute to process improvement by flagging inefficiencies or risks.
- Maintain accurate records and audit trails to support compliance.
Job description
Job responsibilities
Job Description
Title -Supporter Engagement Assistant
Location -Hybrid
Reporting to -Supporter Stewardship and Experience Lead
Job Purpose
The Supporter Operations Assistant provides flexible operational support across Individual Giving, Supporter Stewardship, and Fundraising activity, ensuring continuity of service, campaign delivery capacity, and resilience during peak periods, holidays, and staff absence.
The role acts as a trained cross-cover resource, maintaining supporter care standards, administrative accuracy, and campaign momentum across Legacy & In Memory, Community Fundraising, and Individual Giving operations.
Main Duties and Responsibilities
Supporter Stewardship & Individual Giving Support
- Support delivery of supporter stewardship activity (thank you letters, acknowledgements, onboarding packs, follow-ups).
- Assist with Regular Giving, Lottery, and appeal administration during campaigns.
- Support data entry, income processing checks, and supporter record updates in line with SLAs and GDPR.
- Handle basic supporter enquiries.
Cross-Cover & Resilience
Provide planned and unplanned cover for-
- Legacy & In Memory Assistant
- Community Fundraising Assistant
Maintain working knowledge of-
- In Memory administration processes
- Community fundraising support processes
- Key calendars, deadlines, and compliance requirements
Step into BAU tasks during holidays, sickness, or vacancies to protect delivery and supporter experience.
Campaign & Peak Period Support
Provide additional capacity during-
- Appeals - Spring, Autumn, Christmas, Torchlight Procession
- Lottery pushes
- In Memory campaigns e.g. Light Up a Life
- Community fundraising peak moments
- Support mailings, fulfilment, supporter comms coordination, and admin-heavy activity.
- Assist with event or campaign supporter follow-up where required.
Operational & Team Support
- Work flexibly across Fundraising functions as directed by the Lead and IG Manager.
- Support the smooth handover of work between assistants to avoid single points of failure.
- Contribute to process improvement by flagging inefficiencies or risks.
- Maintain accurate records and audit trails to support compliance.
Person Specification
Qualifications
Essential
- Person Specification
- Role:Supporter Engagement Assistant
- Accountable to:
- E - EssentialD Desirable
- CriteriaEssential / Desirable
- Educated to degree level or equivalent experienceEssential
- Experience delivering and growing individual giving programmesEssential
- Experience managing a lottery or similar income streamEssential
- Understanding of mid-value donor cultivation (£500£999) and uplift strategies into the Major Donor pipeline (£1k+), aligned to strategic KPIsEssential
- Experience managing staff and delivering KPIsEssential
- Strong grasp of GDPR, Gift Aid, and Gambling Commission rulesEssential
- Proficiency in CRM (Donorfy or similar) and email platforms (e.g. Mailchimp)Essential
- Proven project and budget management skillsEssential
- Creative and data-driven approach to campaign planningEssential
- Confident communicator and motivator of peopleEssential
- Commitment to the values and mission of St Barnabas HospiceEssential
Person Specification
Qualifications
Essential
- Person Specification
- Role:Supporter Engagement Assistant
- Accountable to:
- E - EssentialD Desirable
- CriteriaEssential / Desirable
- Educated to degree level or equivalent experienceEssential
- Experience delivering and growing individual giving programmesEssential
- Experience managing a lottery or similar income streamEssential
- Understanding of mid-value donor cultivation (£500£999) and uplift strategies into the Major Donor pipeline (£1k+), aligned to strategic KPIsEssential
- Experience managing staff and delivering KPIsEssential
- Strong grasp of GDPR, Gift Aid, and Gambling Commission rulesEssential
- Proficiency in CRM (Donorfy or similar) and email platforms (e.g. Mailchimp)Essential
- Proven project and budget management skillsEssential
- Creative and data-driven approach to campaign planningEssential
- Confident communicator and motivator of peopleEssential
- Commitment to the values and mission of St Barnabas HospiceEssential
