Job summary
Why This Role Matters
Working in out-of-hours care means every shift is different. You may be helping a doctor
reach a patient in distress, supporting an elderly person in a rural community, or helping
ensure urgent medical equipment is on hand when needed.
If you enjoy meaningful work, being part of a committed team, and want a role where no
two nights are the same, youll thrive here.
Main duties of the job
What Youll Do
Drive with Purpose
- Provide safe, confident transport for doctors visiting patients in their homes
- Travel across Kent, sometimes to remote or rural areas, helping clinicians reach
- people who may be critically unwell
- Navigate a variety of environments, from quiet residential streets to countryside
- locations. Keeping doctors moving efficiently throughout the shift
- Assist clinicians when entering or leaving patient homes where needed
Keep Our Doctors Equipped and Ready
- Prepare the OOH vehicle with essential medical equipment and supplies
- Carry out simple vehicle checks to ensure safety and reliability
- Transport medical equipment using a trolley and keep the car organised so
- clinicians can access items quickly
- Support with moving equipment to and from storage areas
Support the Clinician Throughout the Shift
- Stay available to help the doctor during and between visits
- Act as a chaperone during home visits when requested, supporting patient
- safety and providing an additional reassuring presence
- Help carry equipment to and from the vehicle when needed
About us
Who are we?
Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise providing
innovative primary care services. We support over 6 million patients through NHS 111,
GP out-of-hours services, primary care and community healthcare. Our people are
passionate, committed, and proud to make a difference.
Be the Person Who Helps Doctors Reach Patients in Need
At IC24, were driven by purpose. We support patients when their GP surgery is closed,
helping deliver urgent care to those who need it most. As an Out-of-Hours (OOH) Driver,
you play a key role in making that happen. Ensuring our doctors can safely reach
patients across Kent, day or night.
This is a role where every journey matters, every shift brings new experiences, and your
contribution makes a genuine difference to peoples lives.
Job description
Job responsibilities
JOB PURPOSE
The post holder will be responsible for:
- Driving IC24 vehicles transporting Duty Doctors to domiciliary visits.
- Recording all essential information in an efficient and effective manner on the patient management system.
- Working with the duty doctor to manage workload between home visits, PCC appointments and telephone advice within clinical priority, ensuring compliance with company policies and attainment of key performance indicators.
- Working with and ensuring two-way communication with the Call Centres to ensure efficient operation.
- Operating all in car communications and patient management system equipment to support accurate record keeping.
- Supporting the provision of individualised patient care, respecting the individual patient and their environment, maintaining the patients self-esteem and confidentiality at all times.
- Ensuring the correct use of equipment and vehicles at all times.
KEY RESPONSIBILITES AND ACCOUNTABILITIES
- Operate effectively within the framework of the IC24 operational policies, procedures and ethos.
- Work with the duty doctor to manage workload between home visits, PCC appointments and telephone advice within clinical priority, ensuring compliance with company policies, national quality requirements and attainment of key performance indicators.
- Drive IC24 vehicles in a safe and competent manner.
- Provide driver and receptionist duties from any Primary Care Centre or other location operated by IC24 as required within reasonable travelling distance.
- Work under the current Standard Operating Procedure for the Primary Care Centre or other place of work.
- Maintain a contemporaneous log of expected patients.
- Assist patients to access our services, arranging for appointments for base consultations and providing directions to our Primary Care centres.
- Maintain all patient confidentiality and adhere to Data Protection rules as per shift handbook.
- Be aware of how to use, and to support GPs to use all non-clinical equipment where appropriate.
- Be competent in the use of all patient management and other IM&T systems as appropriate to the role.
- Plan the most efficient routes for and between home visits.
- Comply with Drivers Standing Orders and ensure vehicles are operated in a legal and roadworthy condition carrying out all checks as specified on the vehicle handover form.
- Assist colleagues in the provision of the service to a high professional standard.
- Assist the doctor in the carrying of the medical equipment as required.
- Communicate with appropriate Base by mobile phone or other communications equipment and to report and assist with any on road problems.
- Ensure the supply of stationery and medical equipment is maintained in the vehicles and assist the supply at all Primary Care Centres.
- Undertake such additional clerical and administrative work as requested by the Duty Manager or Operations Manager.
- Ensure that patient information is passed and actioned by the appropriate department.
- Ensure that all operational information is distributed to colleagues as necessary.
- Be responsible for the security of mobile equipment and drug boxes, including replacing the sharps bin when necessary.
- Undertake regular stock checks for drugs and any other equipment.
- Ensure that patient care is of the utmost concern in all actions performed.
- Answer and manage any enquiries as and when necessary.
- Work as a team with colleagues to support safe working procedures for patients and their families, colleagues and partners especially during home visits.
- Maintain and continuously improve the quality service to our patients.
- Attend team and locality meetings and undertake any such training as will be required from time to time.
- Have knowledge of Health and Safety procedures. Identify any potential risks to the clinical team and ensure incidents are reported.
- Undertake regular performance review and appraisal.
- Perform any other relevant duties that may be dictated by the changing needs of the service
Job description
Job responsibilities
JOB PURPOSE
The post holder will be responsible for:
- Driving IC24 vehicles transporting Duty Doctors to domiciliary visits.
- Recording all essential information in an efficient and effective manner on the patient management system.
- Working with the duty doctor to manage workload between home visits, PCC appointments and telephone advice within clinical priority, ensuring compliance with company policies and attainment of key performance indicators.
- Working with and ensuring two-way communication with the Call Centres to ensure efficient operation.
- Operating all in car communications and patient management system equipment to support accurate record keeping.
- Supporting the provision of individualised patient care, respecting the individual patient and their environment, maintaining the patients self-esteem and confidentiality at all times.
- Ensuring the correct use of equipment and vehicles at all times.
KEY RESPONSIBILITES AND ACCOUNTABILITIES
- Operate effectively within the framework of the IC24 operational policies, procedures and ethos.
- Work with the duty doctor to manage workload between home visits, PCC appointments and telephone advice within clinical priority, ensuring compliance with company policies, national quality requirements and attainment of key performance indicators.
- Drive IC24 vehicles in a safe and competent manner.
- Provide driver and receptionist duties from any Primary Care Centre or other location operated by IC24 as required within reasonable travelling distance.
- Work under the current Standard Operating Procedure for the Primary Care Centre or other place of work.
- Maintain a contemporaneous log of expected patients.
- Assist patients to access our services, arranging for appointments for base consultations and providing directions to our Primary Care centres.
- Maintain all patient confidentiality and adhere to Data Protection rules as per shift handbook.
- Be aware of how to use, and to support GPs to use all non-clinical equipment where appropriate.
- Be competent in the use of all patient management and other IM&T systems as appropriate to the role.
- Plan the most efficient routes for and between home visits.
- Comply with Drivers Standing Orders and ensure vehicles are operated in a legal and roadworthy condition carrying out all checks as specified on the vehicle handover form.
- Assist colleagues in the provision of the service to a high professional standard.
- Assist the doctor in the carrying of the medical equipment as required.
- Communicate with appropriate Base by mobile phone or other communications equipment and to report and assist with any on road problems.
- Ensure the supply of stationery and medical equipment is maintained in the vehicles and assist the supply at all Primary Care Centres.
- Undertake such additional clerical and administrative work as requested by the Duty Manager or Operations Manager.
- Ensure that patient information is passed and actioned by the appropriate department.
- Ensure that all operational information is distributed to colleagues as necessary.
- Be responsible for the security of mobile equipment and drug boxes, including replacing the sharps bin when necessary.
- Undertake regular stock checks for drugs and any other equipment.
- Ensure that patient care is of the utmost concern in all actions performed.
- Answer and manage any enquiries as and when necessary.
- Work as a team with colleagues to support safe working procedures for patients and their families, colleagues and partners especially during home visits.
- Maintain and continuously improve the quality service to our patients.
- Attend team and locality meetings and undertake any such training as will be required from time to time.
- Have knowledge of Health and Safety procedures. Identify any potential risks to the clinical team and ensure incidents are reported.
- Undertake regular performance review and appraisal.
- Perform any other relevant duties that may be dictated by the changing needs of the service
Person Specification
Knowledge, Skills & Abilities
Essential
- Ability to work under pressure
- Excellent interpersonal skills
- IT literate
- Good telephone manner
- Excellent driving skills
General
Essential
- Flexible approach to working hours
- Ability to exercise tact and discretion
- Calm, courteous manner
- Self-motivating
- Ability to work as part of a team
- Full manual driving licence with substantial driving experience
Qualifications
Essential
- Good level of English and IT skills
Experience
Desirable
- General office experience
- Primary Care experience
Person Specification
Knowledge, Skills & Abilities
Essential
- Ability to work under pressure
- Excellent interpersonal skills
- IT literate
- Good telephone manner
- Excellent driving skills
General
Essential
- Flexible approach to working hours
- Ability to exercise tact and discretion
- Calm, courteous manner
- Self-motivating
- Ability to work as part of a team
- Full manual driving licence with substantial driving experience
Qualifications
Essential
- Good level of English and IT skills
Experience
Desirable
- General office experience
- Primary Care experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
