Go back
Integrated Care 24 Ltd

Base Receptionist

The closing date is 09 January 2026

Apply for this job

Job summary

As the Receptionist, you will be the welcoming face of IC24 at our Out-of-Hours (OOH) base.This is more than just a front desk role, its about creating a positive first impression, ensuring smooth patient flow, andsupporting clinicians to deliver exceptional care.Youll play a vital part in maintaining patient safety,confidentiality, and comfort while helping us uphold our reputation for excellence.

Main duties of the job

What Youll Do

  • Greet and register patients professionally and courteously.
  • Maintain an accurate, real-time log of expected patients.
  • Direct clinicians to patients based on priority, ensuring timely care.
  • Handle patient information with strictconfidentiality.
  • Liaise with call centres for seamless coordination.
  • Respondto enquiries withempathyand professionalism.
  • Supportclinicians with administrative tasks and problem-solving.
  • Manage filing systems and maintain stock of essential supplies.
  • Uphold IC24s high standards of service and continuously seek improvements.

About us

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.IC24 iscommitted to improving access to health and social care for our patients and reducing the demand on secondary care services.IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary caresupport services.

Details

Date posted

19 December 2025

Pay scheme

Other

Salary

£12.25 an hour

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

B0214-25-0080

Job locations

Maidstone Hospital

Hermitage Lane

Maidstone

ME16 9QQ


Job description

Job responsibilities

JOB PURPOSE

  • Act as receptionist for IC24 within the Department. Receiving patients into the OOH base in a professional and courteous manner.
  • Maintain a contemporaneous log of expected patients.
  • Direct Clinicians to ensure that patients are seen in priority order.
  • Ensure accurate patient information is recorded.
KEY RESPONSIBILITES AND ACCOUNTABILITIES

  • Operate effectively within the framework of the IC24 operational policies, procedures and ethos.
  • Deal with all patient information on a strictly confidential basis ensuring that such information is not disclosed to third parties.
  • Liaise with the Call Centres to ensure efficient operation.
  • Ensure that patient care is of the utmost concern in all actions performed.
  • Answer and manage all enquiries in a professional manner.
  • Communicate with doctors and to assist with problems where appropriate.
  • Undertake the filing.
  • Maintain the supply of stationery and medical equipment at all Primary Care Centres.
  • Assure the provision of the service to a high professional standard.
  • Maintain and continuously improve the quality service to our patients.
  • Perform any other relevant duties that may be dictated by the changing needs of the service.

Job description

Job responsibilities

JOB PURPOSE

  • Act as receptionist for IC24 within the Department. Receiving patients into the OOH base in a professional and courteous manner.
  • Maintain a contemporaneous log of expected patients.
  • Direct Clinicians to ensure that patients are seen in priority order.
  • Ensure accurate patient information is recorded.
KEY RESPONSIBILITES AND ACCOUNTABILITIES

  • Operate effectively within the framework of the IC24 operational policies, procedures and ethos.
  • Deal with all patient information on a strictly confidential basis ensuring that such information is not disclosed to third parties.
  • Liaise with the Call Centres to ensure efficient operation.
  • Ensure that patient care is of the utmost concern in all actions performed.
  • Answer and manage all enquiries in a professional manner.
  • Communicate with doctors and to assist with problems where appropriate.
  • Undertake the filing.
  • Maintain the supply of stationery and medical equipment at all Primary Care Centres.
  • Assure the provision of the service to a high professional standard.
  • Maintain and continuously improve the quality service to our patients.
  • Perform any other relevant duties that may be dictated by the changing needs of the service.

Person Specification

Knowledge, Skills & Abilities

Essential

  • Excellent interpersonal skills
  • Ability to handle patients (both on the telephone and in person) who may be angry or distressed
  • Excellent telephone skills
  • Ability to record data accurately both electronically and in paper format

General

Essential

  • Flexible approach to working hours
  • Ability to exercise tact and discretion and deal with confidential information
  • Calm, courteous manner
  • Ability to physically undertake required duties with the use of manual handling equipment where appropriate
  • Ability to work as part of a team
  • Ability to work as a lone worker when required

Experience

Desirable

  • Previous experience of customer services

Qualifications

Essential

  • Good level of English and IT skills
  • Willingness to undertake basic clinical skills training
Person Specification

Knowledge, Skills & Abilities

Essential

  • Excellent interpersonal skills
  • Ability to handle patients (both on the telephone and in person) who may be angry or distressed
  • Excellent telephone skills
  • Ability to record data accurately both electronically and in paper format

General

Essential

  • Flexible approach to working hours
  • Ability to exercise tact and discretion and deal with confidential information
  • Calm, courteous manner
  • Ability to physically undertake required duties with the use of manual handling equipment where appropriate
  • Ability to work as part of a team
  • Ability to work as a lone worker when required

Experience

Desirable

  • Previous experience of customer services

Qualifications

Essential

  • Good level of English and IT skills
  • Willingness to undertake basic clinical skills training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

Maidstone Hospital

Hermitage Lane

Maidstone

ME16 9QQ


Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Employer details

Employer name

Integrated Care 24 Ltd

Address

Maidstone Hospital

Hermitage Lane

Maidstone

ME16 9QQ


Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

IC24 Recruitment Team

careers@ic24.nhs.uk

Details

Date posted

19 December 2025

Pay scheme

Other

Salary

£12.25 an hour

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

B0214-25-0080

Job locations

Maidstone Hospital

Hermitage Lane

Maidstone

ME16 9QQ


Supporting documents

Privacy notice

Integrated Care 24 Ltd's privacy notice (opens in a new tab)