Practice Manager

Job description

Job responsibilities

KEY RESPONSIBILITES AND ACCOUNTABILITIES

The Practice Manager, Primary Care will report to the Operations and Transformation Manager, Primary Care. All managers in the Primary Care group will work directly with the Primary Care Clinical Director, and the practice clinical lead, and local team(s) to deliver the range of GMS services at a specified practice.

The post holder will ensure that these services are delivered in an efficient and safe way meeting all people, performance finance and quality standards.

The Practice Manager will be supported by the Operations and Transformation Manager, and for key change programmes, the Head of Design and Development and Head of Performance Delivery who will guide improvement initiatives. The Primary Care group reports to the Primary & Community Care Divisional Triumvirate.

The post holder will provide effective and visible leadership to their team and set the standards required to ensure that all essential requirements and agreed objectives will be met.

The post holder will work alongside other primary care colleagues to support the design and implementation of quality improvements and new models of service delivery. The post holder will represent their practice and the IC24 Primary Care Group at external meetings; develop partnerships and maintain relationships with stakeholders and the PCN. The Practice Manager will ensure the practice provides high quality care through a stable and committed team; providing services that meet CQC standards and are delivered within budget.

Strategy & Performance

• To provide strategic leadership, bringing IC24 strategic values to life Respect, Innovation, Care and Excellence
• Deliver the local business plan and system objectives for Primary Care in the locality
• Strategy and business planning, new income streams and local business cases.
• Develop multi-channel access for patients remote digital, telephone and in person
• Attendance at relevant role related meetings, conferences, including Federation, PCN, ICB, to ensure insight and awareness of strategic change
• To take an active lead in working with stakeholders to ensure growth of the practice, the development of new services and potential to maximise practice income.
• Year planner of important deadlines, with plans to achieve outputs
• Accountable for maintaining CQC registration; ensure compliance with all policys with evidence of the standards being maintained.
• Be the conduit for IC24 updates; PCN and Federation feedback/changes/ news; changes to clinical policy and new projects or ways of working.
• Awareness of all GMS responsibilities.
• Provide performance reporting weekly/monthly as required under operational governance

• To lead, motivate and engage team, providing team meetings, 121 supervision and performance development and recognition (PDR)
• Ensure all people have clinical and non-clinical development opportunities
• To comply with all IC24 People policies and standards
• To line manage the Service Delivery Manager/Team Manager
• To operationally. manage the Lead Nurse.
• Collate and report monthly workforce data.
• Conduct regular 121 and Appraisals.
• Arrange regular staff meetings, clinical/non-clinical.
• Schedule the agenda, lead and record all staff/management meetings.
• Clinical meetings ensure the standing agenda is compliant with CQC requirements.
• Ensure all people effectively access and engage with the practice reference system - TeamNet

• Responsible for Recruitment and Selection working through IC24 People resource teams.
• Complete and submit relevant forms immediately relating to job offers, contract changes, resignations; absences to People team,
• Assess staff skills and training requirements with the Service Delivery Manager.
• Ensure all staff adhere to IC24 Values
• Ensure staff are all up to date with mandatory training.

• To manage and ensure the safe, efficient and effective running of the practice.
• To ensure patient services are delivered to a high standard of safety, quality of care and reliability
• The Practice manager will be the CQC Registered Manager
• Ensure the practice maintains CQC standards at all times.
• Sustain all regular audit processes and reporting for assurance
• Active engagement with patient representatives through the Patient Participation Group (PPG)
• Provide outreach to the wider community

• Patient complaints, Incidents and Near Misses will be received by the Practice Manager
• Responsible for investigating complaints and incidents with guidance from the IC24 Quality & Governance team
• All incidents and complaints to be recorded on Ulysses
• You will lead significant event reviews and incidents and ensure learning is captured and improvement implemented by practice team.

• Financial planning and forecasting, monthly review of income versus expenditure.
• Lead with QOF planning ensuring that resources are available to deliver the activity;
• Ensure all monthly/annual returns are submitted in a timely manner.
• Ensure the Practice maximises all available funding streams -. LCS, Legacy claims, Enhanced Services; QOF, QI ILF, MOIS, CQRS, PCSE, PPA claims
• Controls expenditure within budget
• Seeks creative solutions to contain spend; maintain quality and achieve financial balance

• Manage all contractors on site and against contract ie cleaners.
• Accountable to ensure all H&S, Fire testing and hazardous waste procedures are followed.
• Ensure the safety of the external environment ie Grounds maintenance
• Ensure the site remains compliant under the terms and conditions of its Insurance
• All equipment maintenance, repair and calibration.
• Security of site, people and patients
• Sustainability

Person Specification

Practical Skills

Essential

• Strong leadership, interpersonal
• and team working skills
• Management skills
• Excellent numeracy skills
• Excellent IT skills, Microsoft,
• Word, Excel and emails
• Organisation and prioritising
• skills

Experience

Essential

• GP Practice Manager Experience
• Experience of managing a small business or a department in a
• larger business
• Registered Manager for CQC -Care Quality Commission
• Standards
• Experience of people management, inc poor performance & disciplinaries
• Experience of HR management, including recruitment, training,
• performance and appraisals
• Good knowledge of UK employment law, H&S legislation and Fire Regulations
• Experience of Policy Implementation
• Experience of writing reports
• Experience of organising and
• minuting meetings
• Experience of managing
• change

Desirable

• NHS Management Experience
• Experience of EMIS GP software, including in reporting and searches
• Knowledge of Infection Control
• Experience of writing/updating policies
• Experience of putting together business cases including financial analysis/forecasting
• Experience of giving presentations

Qualifications

Essential

• Degree or equivalent qualification or level of experience

Desirable

• Finance, Business or Management Qualification
• Level 5; AMSPAR; QSIR or similar

General

Essential

• Honesty and integrity
• Excellent communication both
• verbal and written
• Collaborates with others to
• great the best results.
• Organisation and prioritising
• skills
• Takes ownership for issues and
• delivers results
• A flexible and adaptable
• approach with a willingness to
• do what it takes to get the job
• done
• Ability to manage a varied and
• busy workload
• Highly personable individual
• who puts people at the heart of
• what they do

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

Ship Street Surgery

Ship Street

Brighton

BN1 1AE

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)