Integrated Care 24 Ltd

IUC Bank Clinical Navigator

The closing date is 27 August 2025

Job summary

The Role Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way. From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients every role at IC24 is made to be brave. As a Clinical Navigator GP, you will support the provision of integrated urgent care across IC24s urgent care portfolio, providing on-shift senior clinical oversight to all IC24 services. This includes Clinical Assessment Services (CAS), Urgent Treatment Centres, Acute Home Visiting, Face to Face Appointments and other linked services across IC24 operational sites. IC24 provides high quality integrated urgent care for over six million people. This role is about fostering and overseeing effective communication between our operational and clinical teams, clinical management and applying key principles of safe, effective, resourceful patient care. You will co-ordinate the use of valuable NHS resources across the different counties covered by IC24. This will be with the aid of a dedicated team of administrative staff. In times of clinical and system stress you will co-ordinate clinicians roles on CAS, patient dispositions, and the patient queues. As the senior clinician on shift, queries concerning time critical or challenging patients will come to you from the navigation team, GPs, ANPs, paramedics-on-scene, hospital doctors, care homes, HMP services and others. Your role will be to discuss and guide clinicians to the most appropriate NHS resources. You will provide strategic guidance and oversight to the operational teams and any "bottlenecks" in our acute services will be escalated to you for review. The goal is to facilitate the safest possible care for patients, with the limited NHS resources at your disposal. You will also monitor and review the patient queues by identifying those patients that need priority and those that can wait a bit longer. You will ensure that patients are communicated with regarding any changes or delays to their care. This is a fantastic opportunity to join a highly competent and committed team. You will need to be a team player, someone who is able to build up relationships with people from all walks of life and settings and most of all you need to be motivated to guide your clinical Colleagues with best practice and provide safe care to the patients.

Main duties of the job

Whats in it for you:- · Hourly pay of £65.51 per hour · Enhanced Bank Holiday rates (if appropriate & dependable on role) · Additional annual leave above statutory minimum based on service · Opportunity to join the NHS Pension Scheme · Free 24/7 independent counselling service · Learning and development opportunities · Free membership to our reward and discount platform · Access to Blue Light Card and other NHS Discount Schemes

About us

Who are we?: We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Location- Hybrid or office based Role requirements: you must be 2 years Post MRCGP and have at least 1 years' experience at Integrated Care.

Details

Date posted

07 August 2025

Pay scheme

Other

Salary

£136,260.80 to £136,260.80 a year

Contract

Permanent

Working pattern

Part-time

Reference number

VP7E9DBAAF

Job locations

Norfolk

NR7 0WF


Job description

Job responsibilities

The Role

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients every role at IC24 is made to be brave.

As a Clinical Navigator GP, you will support the provision of integrated urgent care across IC24s urgent care portfolio, providing on-shift senior clinical oversight to all IC24 services.This includes Clinical Assessment Services (CAS), Urgent Treatment Centres, Acute Home Visiting, Face to Face Appointments and other linked services across IC24 operational sites. IC24 provides high quality integrated urgent care for over six million people.

This role is about fostering and overseeing effective communication between our operational and clinical teams, clinical management and applying key principles of safe, effective, resourceful patient care. You will co-ordinate the use of valuable NHS resources across the different counties covered by IC24. This will be with the aid of a dedicated team of administrative staff. In times of clinical and system stress you will co-ordinate clinicians roles on CAS, patient dispositions, and the patient queues. As the senior clinician on shift, queries concerning time critical or challenging patients will come to you from the navigation team, GPs, ANPs, paramedics-on-scene, hospital doctors, care homes, HMP services and others. Your role will be to discuss and guide clinicians to the most appropriate NHS resources.

You will provide strategic guidance and oversight to the operational teams and any "bottlenecks" in our acute services will be escalated to you for review.The goal is to facilitate the safest possible care for patients, with the limited NHS resources at your disposal.You will also monitor and review the patient queues by identifying those patients that need priority and those that can wait a bit longer. You will ensure that patients are communicated with regarding any changes or delays to their care.

This is a fantastic opportunity to join a highly competent and committed team.You will need to be a team player, someone who is able to build up relationships with people from all walks of life and settings and most of all you need to be motivated to guide your clinical Colleagues with best practice and provide safe care to the patients.

Who are we?:

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services.IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location- Hybrid or office based

Role requirements: you must be 2 years Post MRCGP and have at least 1 years' experience at Integrated Care.

Whats in it for you:-

Hourly pay of £65.51 per hour (FTE £127,744.50 per annum.)

Enhanced Bank Holiday rates (if appropriate & dependable on role)

Additional annual leave above statutory minimum based on service

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Free membership to our reward and discount platform

Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on: careers@ic24.nhs.uk.

Job description

Job responsibilities

The Role

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients every role at IC24 is made to be brave.

As a Clinical Navigator GP, you will support the provision of integrated urgent care across IC24s urgent care portfolio, providing on-shift senior clinical oversight to all IC24 services.This includes Clinical Assessment Services (CAS), Urgent Treatment Centres, Acute Home Visiting, Face to Face Appointments and other linked services across IC24 operational sites. IC24 provides high quality integrated urgent care for over six million people.

This role is about fostering and overseeing effective communication between our operational and clinical teams, clinical management and applying key principles of safe, effective, resourceful patient care. You will co-ordinate the use of valuable NHS resources across the different counties covered by IC24. This will be with the aid of a dedicated team of administrative staff. In times of clinical and system stress you will co-ordinate clinicians roles on CAS, patient dispositions, and the patient queues. As the senior clinician on shift, queries concerning time critical or challenging patients will come to you from the navigation team, GPs, ANPs, paramedics-on-scene, hospital doctors, care homes, HMP services and others. Your role will be to discuss and guide clinicians to the most appropriate NHS resources.

You will provide strategic guidance and oversight to the operational teams and any "bottlenecks" in our acute services will be escalated to you for review.The goal is to facilitate the safest possible care for patients, with the limited NHS resources at your disposal.You will also monitor and review the patient queues by identifying those patients that need priority and those that can wait a bit longer. You will ensure that patients are communicated with regarding any changes or delays to their care.

This is a fantastic opportunity to join a highly competent and committed team.You will need to be a team player, someone who is able to build up relationships with people from all walks of life and settings and most of all you need to be motivated to guide your clinical Colleagues with best practice and provide safe care to the patients.

Who are we?:

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services.IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location- Hybrid or office based

Role requirements: you must be 2 years Post MRCGP and have at least 1 years' experience at Integrated Care.

Whats in it for you:-

Hourly pay of £65.51 per hour (FTE £127,744.50 per annum.)

Enhanced Bank Holiday rates (if appropriate & dependable on role)

Additional annual leave above statutory minimum based on service

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Free membership to our reward and discount platform

Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on: careers@ic24.nhs.uk.

Person Specification

General Requirements

Essential

  • Please refer to job description above

Desirable

  • Please refer to job description above
Person Specification

General Requirements

Essential

  • Please refer to job description above

Desirable

  • Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Integrated Care 24 Ltd

Address

Norfolk

NR7 0WF


Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)


Employer details

Employer name

Integrated Care 24 Ltd

Address

Norfolk

NR7 0WF


Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Recruiter

Lucy Jones

VP7E9DBAAF.1286@vacancyposter.com

01233505450

Details

Date posted

07 August 2025

Pay scheme

Other

Salary

£136,260.80 to £136,260.80 a year

Contract

Permanent

Working pattern

Part-time

Reference number

VP7E9DBAAF

Job locations

Norfolk

NR7 0WF


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