Urgent Care GP - East Kent (Bank)

Job responsibilities

KEY RESPONSIBILITES AND ACCOUNTABILITIES

• Consult with Patients whose clinical details are passed from the call centre following NHS 111 Pathways assessment, as walk-ins, redirected from A&E, or via the IC24 Co-ordinator.
• Advise patients over the telephone, after referral from NHS 111 or the call centre, who require professional advice, including ambulance and ED triage.
• Represent IC24 in a professional manner when in contact with the general public and other professionals.
• Work as a doctor as required by service demands during a session, or to provide cover as an IC24 Doctor on the rota or in other work settings.
• Be responsible for prioritisation and timeliness of all consultations.
• Work with the management team, together with other colleagues, to maximise effective and efficient delivery of care to patients.
• Promote close teamwork between colleagues and to continually strive to improve the service.
• Be available for meetings and appraisals as required.
• Regularly update personal clinical skills and knowledge.
• Work within the prescribing formulary taking account of the minimum recommended length of prescribed treatment.
• Work within the IC24 clinical governance framework, adhering to policies and contributing to audit processes as required.
• Operate effectively within the framework of the IC24 operational policies, procedures and ethos.
• Maintain all patient confidentiality and adhere to data protection rules as per shift handbook.
• Assist colleagues in the provision of the service to a high professional standard.
• Communicate with appropriate base by mobile phone / radio.
• Ensure that all operational information is distributed to colleagues as necessary.
• Ensure that patient care is of the utmost concern in all actions performed.
• Answer and manage any enquiries as and when necessary.
• Maintain and continuously improve the quality service to our patients.

Flexibility

Hours of work may include evenings, weekend, daytime and overnight sessions, including bank holidays, on a rota, and/or a first and second on call cover at IC24 sites as well as visiting and remote work. Flexibility around base location if the service changes due to unforeseen circumstances arising.

Technical

IC24 puts a considerable emphasis on IT. Computer, mobile phone and keyboard skills of a basic, but accurate nature will need to be mastered at an early stage. Training will be provided.

Quality Standards and Clinical Governance

• That you work within the clinical governance structures of IC24 to ensure the highest standards of patient care.
• Ensure that you complete and maintain all required essential learning in a timely manner.
• In conjunction with regional teams design and implement patient related audits to improve care and safety.
• Be conversant with GMC Code of Professional Conduct and any associated national guidelines and abide by their guidance.
• Maintain CPD and be able to demonstrate self-development.

Financial

• Awareness of local and service budgets and revenue.
• Assist the management team in identifying savings and increased revenue within the locality and help to implement appropriate changes.
• Planning Service Development and Performance Management
• Undertake face to face assessment and treatment of presenting patients who walk into the service, in accordance with the relevant protocols.
• Lead on Quality and Outcomes (QOF) achievements.
• Refer patients to an alternative care setting or treat and discharge as appropriate.
• Identify areas of work for collaboration and joint working with other organisations to ensure continuity of care.
• Contribute to Primary Care locality meetings and update on best practice.

Organisational Development

• Create a culture within IC24 based on shared values, mutual respect and the care and welfare of patients and colleagues.
• Promote a learning environment, which exploits opportunities to develop innovative approaches to meeting specific needs.
• Develop own knowledge of local and national guidance in relation to contracts, primary and urgent care including local STPs.
• Strive to build excellent working relationships with other IC24 colleagues and partners.

Qualifications

Essential

• Current GMC certificate
• MRCGP graduate
• Vocational training cert or cert of equivalence / or pursued VTS training for a period of time
• Current Hepatitis B immunity certificate

Desirable

• Experience within medical /surgical / A+E / paediatrics or mental health
• Current resuscitation certificate
• Full membership of a medical indemnity organisation
• Acquired out of hours experience at some point, including in other countries.
• Acquired primary care experience working in other specialities.

Practical Skills

Essential

• IT: basic computer literacy (training available)
• Good telephone manner, clear speech
• Good record keeping
• Communication and listening skills
• Ability to work in a multi- professional team

Experience

Essential

• Primary care home visiting
• Triage
• Face to face consultation

Desirable

• Management
• Audit
• Research
• Practice based commissioning.

General

Essential

• Ability to work under pressure, manage demanding workloads
• Aware of needs of patients, relatives and carers
• Adhere to and abide by confidentiality requirements.
• Ability to cope with patients under extreme stress from both social and clinical circumstances.
• Ability to handle change and unexpected urgent requirements.
• Skills in written and spoken English adequate to enable effective communication about medical topics with patients and colleagues.
• Flexible, caring and empathetic
• Self-motivated
• Professional approach
• Presentable appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).