Integrated Care 24 Ltd

NHS 111 Health Advisor - Pathways Trained

The closing date is 10 July 2025

Job summary

Are you an experienced and currently trained Tier Two NHS 111 Health Advisor who is looking for greater flexibility and a better work life balance in Norwich or surrounding areas? Do you have at least six month's post Pathways training experience and a passion for the role? Are you available for 16 to 37.5 hours per week? If so, we would love to hear from you.

Main duties of the job

You need to currently, or recently (within the last 6 weeks) have worked as a Tier Two Pathways/Health Advisor (Call Handler), living in England or Wales, with a suitable internet connection (minimum requirement - 20+ Mbps download / 4+ Mbps upload) and a quiet, private space to work from. Although the role is based at home, you will need to travel to Ashford if circumstances change and homeworking is no longer viable. You will be required to attend one of site for training on your first day and/or further face to face training, support, or guidance if required.

About us

As a homeworking Health Advisor, we can offer you an excellent support network as well as career development opportunities, a generous NHS pension and a competitive pay framework to progress through, as well as everything you need to get you working from home. As this is a hybrid role, colleagues will be responsible for their own travel expenses when attending their assigned office.

Details

Date posted

11 June 2025

Pay scheme

Other

Salary

£24,929.44 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

VP1E1E8876

Job locations

Reed House

Broadland Business Park

Norwich

NR7 0WF


Job description

Job responsibilities

The RoleAre you an experienced and currently trained Tier Two NHS 111 Health Advisor who is looking for greater flexibility and a better work life balance in Norwich or surrounding areas? Do you have at least six month's post Pathways training experience and a passion for the role? Are you available for 16 to 37.5 hours per week? If so, we would love to hear from you.Skills:You need to currently, or recently (within the last 6 weeks) have worked as a Tier Two Pathways/Health Advisor (Call Handler), living in England or Wales, with a suitable internet connection (minimum requirement - 20+ Mbps download / 4+ Mbps upload) and a quiet, private space to work from.Although the role is based at home, you will need to travel to Ashford if circumstances change and homeworking is no longer viable. You will be required to attend one of site for training on your first day and/or further face to face training, support, or guidance if required.Qualifications:As a homeworking Health Advisor, we can offer you an excellent support network as well as career development opportunities, a generous NHS pension and a competitive pay framework to progress through, as well as everything you need to get you working from home. As this is a hybrid role, colleagues will be responsible for their own travel expenses when attending their assigned office. Keywords:Who are we?We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Job description

Job responsibilities

The RoleAre you an experienced and currently trained Tier Two NHS 111 Health Advisor who is looking for greater flexibility and a better work life balance in Norwich or surrounding areas? Do you have at least six month's post Pathways training experience and a passion for the role? Are you available for 16 to 37.5 hours per week? If so, we would love to hear from you.Skills:You need to currently, or recently (within the last 6 weeks) have worked as a Tier Two Pathways/Health Advisor (Call Handler), living in England or Wales, with a suitable internet connection (minimum requirement - 20+ Mbps download / 4+ Mbps upload) and a quiet, private space to work from.Although the role is based at home, you will need to travel to Ashford if circumstances change and homeworking is no longer viable. You will be required to attend one of site for training on your first day and/or further face to face training, support, or guidance if required.Qualifications:As a homeworking Health Advisor, we can offer you an excellent support network as well as career development opportunities, a generous NHS pension and a competitive pay framework to progress through, as well as everything you need to get you working from home. As this is a hybrid role, colleagues will be responsible for their own travel expenses when attending their assigned office. Keywords:Who are we?We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Person Specification

General Requirements

Essential

  • Please refer to job description above

Desirable

  • Please refer to job description above
Person Specification

General Requirements

Essential

  • Please refer to job description above

Desirable

  • Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

Reed House

Broadland Business Park

Norwich

NR7 0WF


Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)


Employer details

Employer name

Integrated Care 24 Ltd

Address

Reed House

Broadland Business Park

Norwich

NR7 0WF


Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Recruiter

Chloe Aliot

VP1E1E8876.1286@vacancyposter.com

01233505450

Details

Date posted

11 June 2025

Pay scheme

Other

Salary

£24,929.44 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

VP1E1E8876

Job locations

Reed House

Broadland Business Park

Norwich

NR7 0WF


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