Job summary
To provide high-quality, safe, and effective face-to-face clinical care to patients accessing the North & West Kent Out of Hours (OOH) bases.You will assess, diagnose, and treat patients referred via NHS 111, community services, or self-referral, working collaboratively with CAS clinicians, reception and dispatch teams, and local system partners to deliver excellent urgent care and reduce unnecessary hospital attendances.
Location
Tunbridge Wells OOH Base- Tunbridge Wells Hospital, Tonbridge Road, Tunbridge Wells, Kent TN2 4QJ andMaidstone OOH Base- Maidstone District General Hospital, Hermitage Lane, Maidstone, Kent ME16 9QQ
Main duties of the job
- Provide face-to-face consultations for patients attending OOH bases at Tunbridge Wells, Maidstone, Dartford, and Gravesend
- Undertake home visits for patients allocated through IC24 dispatch systems using CLEO on Toughbook device
- Undertake comprehensive assessments, diagnostics, treatment, and prescribing in accordance with IC24 clinical guidelines.
- Liaise with CAS clinicians and navigators to support effective triage and patient flow.
- Prioritise cases based on clinical urgency and ensure safe redirection to alternative services where appropriate.
- Communicate effectively with patients, relatives, and healthcare professionals, providing clear safety-netting and follow-up advice.
- Maintain high standards of documentation on CLEO, EMIS, or SystmOne systems.
- Uphold the principles of patient confidentiality and data protection at all times.
- Support audit, clinical governance, and continuous improvement initiatives.
- Contribute to peer learning and IC24s weekly educational programme.
About us
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services.IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Job description
Job responsibilities
KEY
RESPONSIBILITES AND ACCOUNTABILITIES
- Consult
with Patients whose clinical details are passed from the call centre following
NHS 111 Pathways assessment, as walk-ins, redirected from A&E, or via the
IC24 Co-ordinator.
- Advise
patients over the telephone, after referral from NHS 111 or the call centre,
who require professional advice, including ambulance and ED triage.
- Represent
IC24 in a professional manner when in contact with the general public and other
professionals.
- Work
as a doctor as required by service demands during a session, or to provide
cover as an IC24 Doctor on the rota or in other work settings.
- Be
responsible for prioritisation and timeliness of all consultations.
- Work
with the management team, together with other colleagues, to maximise effective
and efficient delivery of care to patients.
- Promote
close teamwork between colleagues and to continually strive to improve the
service.
- Be
available for meetings and appraisals as required.
- Regularly
update personal clinical skills and knowledge.
- Work
within the prescribing formulary taking account of the minimum recommended
length of prescribed treatment.
- Work
within the IC24 clinical governance framework, adhering to policies and
contributing to audit processes as required.
- Operate effectively within the framework of
the IC24 operational policies, procedures and ethos.
- Maintain all patient
confidentiality and adhere to data protection rules as per shift handbook.
- Assist colleagues in the
provision of the service to a high professional standard.
- Communicate with appropriate base
by mobile phone / radio.
- Ensure that all operational
information is distributed to colleagues as necessary.
- Ensure that patient care is of
the utmost concern in all actions performed.
- Answer and manage any enquiries
as and when necessary.
- Maintain and continuously improve
the quality service to our patients.
Flexibility
Hours of work may include
evenings, weekend, daytime and overnight sessions, including bank holidays, on
a rota, and/or a first and second on call cover at IC24 sites as well as
visiting and remote work. Flexibility
around base location if the service changes due to unforeseen circumstances
arising.
Technical
IC24 puts a considerable emphasis
on IT. Computer, mobile phone and
keyboard skills of a basic, but accurate nature will need to be mastered at an
early stage. Training will be provided.
Quality Standards and Clinical
Governance
- That you work within the clinical
governance structures of IC24 to ensure the highest standards of patient care.
- Ensure that you complete and
maintain all required essential learning in a timely manner.
- In conjunction with regional
teams design and implement patient related audits to improve care and safety.
- Be conversant with GMC Code of
Professional Conduct and any associated national guidelines and abide by their
guidance.
- Maintain CPD and be able to
demonstrate self-development.
Financial
- Awareness of local and service
budgets and revenue.
- Assist the management team in
identifying savings and increased revenue within the locality and help to
implement appropriate changes.
- Planning Service Development and
Performance Management
- Undertake face to face assessment
and treatment of presenting patients who walk into the service, in accordance
with the relevant protocols.
- Lead on Quality and Outcomes
(QOF) achievements.
- Refer patients to an alternative
care setting or treat and discharge as appropriate.
- Identify areas of work for
collaboration and joint working with other organisations to ensure continuity
of care.
- Contribute to Primary Care
locality meetings and update on best practice.
Organisational Development
- Create a culture within IC24
based on shared values, mutual respect and the care and welfare of patients and
colleagues.
- Promote a learning environment,
which exploits opportunities to develop innovative approaches to meeting
specific needs.
- Develop own knowledge of local
and national guidance in relation to contracts, primary and urgent care
including local STPs.
- Strive to build excellent working
relationships with other IC24 colleagues and partners.
Job description
Job responsibilities
KEY
RESPONSIBILITES AND ACCOUNTABILITIES
- Consult
with Patients whose clinical details are passed from the call centre following
NHS 111 Pathways assessment, as walk-ins, redirected from A&E, or via the
IC24 Co-ordinator.
- Advise
patients over the telephone, after referral from NHS 111 or the call centre,
who require professional advice, including ambulance and ED triage.
- Represent
IC24 in a professional manner when in contact with the general public and other
professionals.
- Work
as a doctor as required by service demands during a session, or to provide
cover as an IC24 Doctor on the rota or in other work settings.
- Be
responsible for prioritisation and timeliness of all consultations.
- Work
with the management team, together with other colleagues, to maximise effective
and efficient delivery of care to patients.
- Promote
close teamwork between colleagues and to continually strive to improve the
service.
- Be
available for meetings and appraisals as required.
- Regularly
update personal clinical skills and knowledge.
- Work
within the prescribing formulary taking account of the minimum recommended
length of prescribed treatment.
- Work
within the IC24 clinical governance framework, adhering to policies and
contributing to audit processes as required.
- Operate effectively within the framework of
the IC24 operational policies, procedures and ethos.
- Maintain all patient
confidentiality and adhere to data protection rules as per shift handbook.
- Assist colleagues in the
provision of the service to a high professional standard.
- Communicate with appropriate base
by mobile phone / radio.
- Ensure that all operational
information is distributed to colleagues as necessary.
- Ensure that patient care is of
the utmost concern in all actions performed.
- Answer and manage any enquiries
as and when necessary.
- Maintain and continuously improve
the quality service to our patients.
Flexibility
Hours of work may include
evenings, weekend, daytime and overnight sessions, including bank holidays, on
a rota, and/or a first and second on call cover at IC24 sites as well as
visiting and remote work. Flexibility
around base location if the service changes due to unforeseen circumstances
arising.
Technical
IC24 puts a considerable emphasis
on IT. Computer, mobile phone and
keyboard skills of a basic, but accurate nature will need to be mastered at an
early stage. Training will be provided.
Quality Standards and Clinical
Governance
- That you work within the clinical
governance structures of IC24 to ensure the highest standards of patient care.
- Ensure that you complete and
maintain all required essential learning in a timely manner.
- In conjunction with regional
teams design and implement patient related audits to improve care and safety.
- Be conversant with GMC Code of
Professional Conduct and any associated national guidelines and abide by their
guidance.
- Maintain CPD and be able to
demonstrate self-development.
Financial
- Awareness of local and service
budgets and revenue.
- Assist the management team in
identifying savings and increased revenue within the locality and help to
implement appropriate changes.
- Planning Service Development and
Performance Management
- Undertake face to face assessment
and treatment of presenting patients who walk into the service, in accordance
with the relevant protocols.
- Lead on Quality and Outcomes
(QOF) achievements.
- Refer patients to an alternative
care setting or treat and discharge as appropriate.
- Identify areas of work for
collaboration and joint working with other organisations to ensure continuity
of care.
- Contribute to Primary Care
locality meetings and update on best practice.
Organisational Development
- Create a culture within IC24
based on shared values, mutual respect and the care and welfare of patients and
colleagues.
- Promote a learning environment,
which exploits opportunities to develop innovative approaches to meeting
specific needs.
- Develop own knowledge of local
and national guidance in relation to contracts, primary and urgent care
including local STPs.
- Strive to build excellent working
relationships with other IC24 colleagues and partners.
Person Specification
Experience
Essential
- Primary care home visiting
- Triage
- Face to face consultation
Desirable
- Management
- Audit
- Research
- Practice based commissioning
Qualifications
Essential
- Current GMC certificate
- MRCGP graduate
- Vocational training cert or cert of equivalence / or pursued VTS training for a period of time
- Current Hepatitis B immunity certificate
Desirable
- Experience within medical /surgical / A+E / paediatrics or mental health
- Current resuscitation certificate
- Full membership of a medical indemnity organisation
- Acquired out of hours experience at some point, including in other countries.
- Acquired primary care experience working in other specialities.
Practical Skills
Essential
- IT: basic computer literacy (training available)
- Good telephone manner, clear speech
- Good record keeping
- Communication and listening skills
- Ability to work in a multi- professional team
General
Essential
- Ability to work under pressure, manage demanding workloads
- Aware of needs of patients, relatives and carers
- Adhere to and abide by confidentiality requirements.
- Ability to cope with patients under extreme stress from both social and clinical circumstances.
-
- Ability to handle change and unexpected urgent requirements.
- Skills in written and spoken English adequate to enable effective communication about medical topics with patients and colleagues.
- Flexible, caring and empathetic
- Self-motivated
- Professional approach
- Presentable appearance
Person Specification
Experience
Essential
- Primary care home visiting
- Triage
- Face to face consultation
Desirable
- Management
- Audit
- Research
- Practice based commissioning
Qualifications
Essential
- Current GMC certificate
- MRCGP graduate
- Vocational training cert or cert of equivalence / or pursued VTS training for a period of time
- Current Hepatitis B immunity certificate
Desirable
- Experience within medical /surgical / A+E / paediatrics or mental health
- Current resuscitation certificate
- Full membership of a medical indemnity organisation
- Acquired out of hours experience at some point, including in other countries.
- Acquired primary care experience working in other specialities.
Practical Skills
Essential
- IT: basic computer literacy (training available)
- Good telephone manner, clear speech
- Good record keeping
- Communication and listening skills
- Ability to work in a multi- professional team
General
Essential
- Ability to work under pressure, manage demanding workloads
- Aware of needs of patients, relatives and carers
- Adhere to and abide by confidentiality requirements.
- Ability to cope with patients under extreme stress from both social and clinical circumstances.
-
- Ability to handle change and unexpected urgent requirements.
- Skills in written and spoken English adequate to enable effective communication about medical topics with patients and colleagues.
- Flexible, caring and empathetic
- Self-motivated
- Professional approach
- Presentable appearance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
