Go back
Integrated Care 24 Ltd

NHS 111 Health Advisor - Norwich

The closing date is 11 November 2025

Apply for this job

Job summary

We're looking for calm, compassionate and patient-focused individuals to become NHS 111 Health Advisors at IC24 in Norwich.

When someone calls 111, you'll be the first voice they hear. Using the NHS Pathways system, you'll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You'll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.

Main duties of the job

We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence. If youre a good listener, can stay composed in challenging situations and want to make a real difference, wed love to hear from you.

About us

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Details

Date posted

31 October 2025

Pay scheme

Other

Salary

£24,929.44 a year Enhancements paid additionally for unsociable hours

Contract

Permanent

Working pattern

Part-time

Reference number

VPC5022986

Job locations

Reed House, Norwich

NR7 0WF


Job description

Job responsibilities

What You'll Get

  • Fully paid accredited training
  • Salaries start from £23,541 per annum for daytime rotas, pro rata
  • Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
  • Access to Blue Light Card and other NHS Discount Schemes
  • Advanced maternity, paternity and adoption leave after 1 years service
  • Opportunity to join the NHS Pension Scheme
  • Additional annual leave based on length of service
  • Free 24/7 independent counselling service
  • A volunteer day
  • Employee Assistance Programme
  • Free membership to our reward and discount platform

Working Hours

All Health Advisors must be able to work at least 50% of weekends.

Full-Time Options

You'll work a mix of early and late shifts, starting from 7am or 8am and finishing as late as 10pm.If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am).Weekend shifts are required every other weekend, but you can opt to work more if you'd like.

Part-Time Options

Part-time roles mainly focus on evening and weekend shifts. Early shifts can start from 6am, while late shifts typically run until 10pm.Weekend-only roles are also available, and extra hours may be offered during busy periods.

Please note, part-time overnight shifts are not currently available.

Training and Start Dates

We're looking for candidates who can start training in January 2026. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.

Job description

Job responsibilities

What You'll Get

  • Fully paid accredited training
  • Salaries start from £23,541 per annum for daytime rotas, pro rata
  • Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
  • Access to Blue Light Card and other NHS Discount Schemes
  • Advanced maternity, paternity and adoption leave after 1 years service
  • Opportunity to join the NHS Pension Scheme
  • Additional annual leave based on length of service
  • Free 24/7 independent counselling service
  • A volunteer day
  • Employee Assistance Programme
  • Free membership to our reward and discount platform

Working Hours

All Health Advisors must be able to work at least 50% of weekends.

Full-Time Options

You'll work a mix of early and late shifts, starting from 7am or 8am and finishing as late as 10pm.If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am).Weekend shifts are required every other weekend, but you can opt to work more if you'd like.

Part-Time Options

Part-time roles mainly focus on evening and weekend shifts. Early shifts can start from 6am, while late shifts typically run until 10pm.Weekend-only roles are also available, and extra hours may be offered during busy periods.

Please note, part-time overnight shifts are not currently available.

Training and Start Dates

We're looking for candidates who can start training in January 2026. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.

Person Specification

General Requirements

Essential

  • Please refer to job description above

Desirable

  • Please refer to job description above
Person Specification

General Requirements

Essential

  • Please refer to job description above

Desirable

  • Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

Reed House, Norwich

NR7 0WF


Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Employer details

Employer name

Integrated Care 24 Ltd

Address

Reed House, Norwich

NR7 0WF


Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruiter

Chloe Aliot

VPC5022986.1286@vacancyposter.com

01233505450

Details

Date posted

31 October 2025

Pay scheme

Other

Salary

£24,929.44 a year Enhancements paid additionally for unsociable hours

Contract

Permanent

Working pattern

Part-time

Reference number

VPC5022986

Job locations

Reed House, Norwich

NR7 0WF


Supporting documents

Privacy notice

Integrated Care 24 Ltd's privacy notice (opens in a new tab)