Quality Improvement Facilitator

Job description

Job responsibilities

Quality Improvement Support Officer

About the Role

Were looking for a highly organised and detail-focused Quality Improvement Support Officer to join our Quality Team. This is an excellent opportunity to support IC24s Quality Improvement (QI) programme and contribute to meaningful change across the organisation.

Reporting to the Head of Quality Improvement, youll be an essential part of the QI programme, coordinating project activity, maintaining documentation, supporting colleagues with improvement tools and helping to ensure projects are delivered effectively. Youll work closely with teams across the organisation - including BI & Analytics, Communications, Locality Leaders and project workstream groups -supporting data collection, reporting and stakeholder engagement.

This is a hands-on, varied role where your communication skills, organisation and proactive approach will make a genuine difference to how we improve quality and patient safety. If you enjoy working collaboratively, supporting others and helping to drive positive change, this could be the perfect next step.

What Youll Be Doing

Scheduling meetings, preparing agendas and taking accurate meeting notes Maintaining and updating QI tools, templates and documentation systems Supporting project leads by monitoring project schedules, actions and progress Logging evidence, benefits, outcomes and KPI information to track improvement activity Assisting teams in using QI tools and methodologies, including the DMAIC process Supporting data collection, including surveys, focus groups and baseline assessments Helping analyse and present project data in a meaningful and clear way Supporting the quality assurance of projects through audits, compliance checks and milestone tracking Managing risk registers for the QI programme and individual project workstreams Building effective working relationships across IC24 and supporting colleagues to engage with the IC24 Way Supporting training delivery and contributing to QI learning materials Supporting the wider Quality Team with additional responsibilities as required

About You

Youre organised, proactive and confident managing a variety of tasks at once. You enjoy working with people, supporting improvement and making sure systems run smoothly. You take pride in accuracy and have an excellent eye for detail.

Were looking for someone who is: Skilled in using Word, Excel and standard office systems An excellent communicator with strong interpersonal skills Able to produce clear, accurate and meaningful reports Comfortable supporting data collection and basic analysis Confident maintaining accurate records and documentation Supportive, collaborative and able to build positive working relationships Highly organised, methodical and able to prioritise effectively Flexible, adaptable and motivated by continuous improvement

Experience in quality improvement tools, risk management, audit processes or healthcare project support would be an advantage but is not essential.

Why IC24?

Were a major not-for-profit Social Enterprise delivering innovative, high-quality healthcare services across the South and East of England. Every penny we make is reinvested into our services, our people and the communities we serve.

At IC24, youll find: A supportive, inclusive culture where development and wellbeing matter Opportunities to grow within our Quality Team and the wider organisation A strong sense of purpose with work that directly impacts patient care A leadership team that values collaboration, trust and openness The chance to play a key role in supporting improvement across the organisation

Additional Information

Benefits:

Salary between 31,000 - £34,000 p/a DOE

Access to the NHS Pension Scheme Additional annual leave entitlement above statutory minimum, increasing with service Free 24/7 independent counselling service Monthly wellbeing hour for all colleagues Free 24/7 access to an online GP for you and your family Access to Blue Light Card and NHS discount schemes Ongoing learning and development opportunities Membership to our reward and discount platform

Ready to Make a Difference?

If youre a motivated, organised administrator whos passionate about supporting quality and improvement, wed love to hear from you.

We celebrate brave ideas and brave people.Visit careers.ic24.org.uk to apply.

Equal Opportunities & Safeguarding

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

IC24 is committed to providing equal opportunities for all and encourages applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.

We reserve the right to close this advert earlier, should we find a suitable candidate before the closing date.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Integrated Care 24 Ltd

Address

Ashford, Ispwich or Norwich

TN240GP

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)