Receptionist

Job description

Job responsibilities

Receptionist Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients every role at IC24 is made to be brave.Are you passionate about providing outstanding patient care and being the first point of contact in a fast-paced healthcare environment? IC24 is looking for a professional, courteous, and highly organised Receptionist to join our dedicated team in our Out-of-Hours (OOH) department.Your Role:As a key member of the team, you will be the welcoming face of IC24. Youll receive patients into the OOH base, maintain accurate records, and ensure clinicians see patients in priority order all while delivering a high standard of care and confidentiality.Skills:What You'll Do:Greet and register patients professionally and efficientlyManage a real-time log of expected patientsDirect clinicians based on patient priorityAlways maintain confidentialityLiaise with call centres for seamless coordinationSupport doctors with communication and adminEnsure medical supplies and stationery are well-stockedUphold and improve quality standards in patient serviceAssist with filing and general administrative tasksWhat We're Looking For:Excellent communication and organisational skillsA caring and professional attitudeAbility to work effectively under pressureCommitment to confidentiality and patient careFlexibility to work shifts, including evenings and weekendsWho are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.Qualifications:LocationMaidstone Hospital / Tunbridge Wells Hospital / Darent Valley Hospital Hours Full time 37.5 hours (mainly evenings and weekends) Term Fixed term until 30th November 2025 Whats in it for you:- Hourly rate starts from £12.25 per hour Enhanced Bank Holiday rates Additional annual leave above statutory minimum based on service Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard and two references. We celebrate brave ideas and brave people. careers.ic24.org.uk We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.

Person Specification

General Requirements

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Desirable

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

Darent Valley Hospital

TN240GP

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)