Clinical Quality and Governance Manager

Job description

Job responsibilities

Clinical Quality and Governance Manager

Who are we?

Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise, providing innovative and patient-focused urgent care services. We are driven by our mission to deliver exceptional care to the communities we serve while supporting the wellbeing and development of our colleagues. As a Social Enterprise, we reinvest into our people and services, enabling us to make a real difference across the health and care landscape.

We are passionate about delivering high-quality, inclusive care that supports better patient outcomes and experiences. Through strong partnerships, innovative technology, and a commitment to our values - Innovation, Care, Respect and Excellence - were helping to shape a more integrated, responsive healthcare system.

The role

Were looking for a dynamic and clinically credible Clinical Quality & Governance Manager to play a key role in shaping, driving, and embedding quality and safety across our Integrated Urgent Care (IUC) Division.

Youll be a visible and influential leader, working closely with the Divisional Quality Director to provide strategic oversight of quality systems, clinical governance, and improvement initiatives. Whether leading on incident management, clinical audits, or QI projects, youll ensure that patient care is consistently safe, responsive, and high quality.

Youll also support and manage a team of Clinical Governance Officers and contribute to regional leadership, engaging with internal colleagues and external stakeholders to promote a culture of continuous learning and improvement.

This is an excellent opportunity for an experienced clinician with a governance and quality background to influence how urgent care is delivered across a complex and fast-paced system.

What you need

• A clinical qualification and current NMC or HCPC registration
• Substantial experience working within urgent, emergency, primary, or secondary care settings
• A strong track record in clinical governance and quality improvement
• Experience managing complaints, incidents, and investigations using frameworks such as PSIRF
• Effective leadership and people management skills
• Confidence in engaging stakeholders at all levels, both internally and externally
• Excellent communication, negotiation, and time management abilities
• Advanced Care Practitioner status and quality improvement training are desirable but not essential.

What youll get

• Up to £50,000 basic salary
• Flexible and hybrid working arrangements

• Generous Annual Leave entitlement (increasing with service)
• Learning & development opportunities to support your career journey
• Access to our health and wellbeing initiatives, including free 24/7 counselling support
• NHS Blue Light Discount Card
• Colleague recognition and reward schemes
• Access to NHS pension scheme or company pension
• The opportunity to make a real impact within a growing Social Enterprise

We believe that inclusion and belonging are fundamental to excellence at IC24. Were committed to building an environment where every colleague - regardless of background, ability or identity - is empowered, respected, and feels they belong.

Our Colleague Resource Groups (CRGs) - including Gender Equality, Cultural Inclusion4All, LGBTQ+Friends, and Disability Confident - are integral to this mission. We encourage applications from underrepresented groups and welcome requests for reasonable adjustments during the recruitment process.

If youd like to find our more information please contact our Recruitment Partner Lucy onLucy.Jones@ic24.nhs.uk

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Integrated Care 24 Ltd

Address

Ashford, Norwich or Ipswich

TN24 0GP

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)