Service Manager - Norfolk & Waveney
This job is now closed
Job summary
Are you a highly motivated and experienced Service Manager? Do you relish the opportunity to use your excellent leadership and management skills to make a difference and ensure the effective and efficient provision of high-quality services within patient care? If so, we would love to hear from you.
We are looking for Service Managers to join our team and manage the operations of our NHS 111 and Out of Hours Integrated Urgent Care services. As the Service Manager, you will lead on service and performance delivery across 111, CAS & face to face (F2F) services. You are the first point of contact for service delivery issues and escalation through on call structures as required.
This role will hold operational responsibilities and accountability for adherence to contractual and regulatory performance and quality standards, making quality improvements to patient experience, service quality and efficiency.
You will coordinate the real-time operational shift delivery in a proactive manner and produce reports on real time performance against forecast. You will have delegated responsibility to deal with on shift management issues and work closely with Team Managers to ensure consistency for colleagues across the teams and continually maintain service delivery.
This is a fantastic opportunity to join a team where you will be able to demonstrate your commitment to delivering high standards of patient care with initiative, flexibility, and enthusiasm.
Main duties of the job
To find out more information, or to arrange an informal, confidential discussion, please contactcareers@ic24.nhs.uk
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location Reed House, Norwich
Hours Available 37.5 hours per week, covering a 24/7 operation
About us
Whats in it for you:
- Annual Salary of £31,500-£33,600, pro rata, dependent on experience
- Enhanced Bank Holiday, weekend, and evening rates
- Generous annual leave entitlement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities for career progression
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
If a suitable candidate is found before the closing date, the advert will be closed early.
We celebrate brave ideas and brave people.
careers.ic24.org.uk
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability andthose from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team oncareers@ic24.nhs.uk.
Details
Date posted
16 October 2023
Pay scheme
Other
Salary
£31,500 to £33,600 a year pro rata
Contract
Fixed term
Duration
1 years
Working pattern
Full-time, Part-time
Reference number
B0214-23-0408
Job locations
Integrated Care 24 Ltd
Broadland Business Park
Norwich
NR7 0WF
Employer details
Employer name
Integrated Care 24 Ltd
Address
Integrated Care 24 Ltd
Broadland Business Park
Norwich
NR7 0WF
Employer's website
https://careers.ic24.org.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
IC24 Recruitment Team
Supporting documents
Supporting links (all open in new tabs)
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