Bank Driver Receptionist Norfolk Out of Hours

Integrated Care 24 Ltd

Information:

This job is now closed

Job summary

The Role

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients every role at IC24 is made to be brave.

We are looking for bank driver / receptionists to join our busy team within the Norfolk and Waveney locality. The role is fast paced and has a large focus on our patients. The role consists of booking patient appointments, ensuring our bases are correctly set up as well as driving our clinicians to home visits when required. This requires excellent attention to detail on every shift which is worked.

If you are a strong team player, with a full UK driving license we would like to hear from you. This is a great opportunity for you to join our team at one of our busiest bases across the locality. The requirement for flexibility is key to this role to ensure we offer the best service to our patients.

Main duties of the job

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location Flexibility required to work across the Norfolk & Waveney region, depending on staffing and demand, at the following base locations: Norwich, Great Yarmouth, Kings Lynn, Beccles, Dereham, Fakenham, Lowestoft, North Walsham and Thetford

Hours Available Bank Hours available for evenings, weekends, nights and bank holidays

About us

Whats in it for you:-

  • £10.92-£17.47 per hour dependent on experience and hours worked
  • Enhanced Bank Holiday rates
  • Additional annual leave above statutory minimum based on service
  • Opportunity to join the NHS Pension Scheme
  • Free 24/7 independent counselling service
  • Learning and Development Opportunities
  • Free membership to our reward and discount platform
  • Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

Closing date: 3rd of August 2023

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@i24.nhs.uk.

Date posted

20 July 2023

Pay scheme

Other

Salary

£10.92 to £17.47 an hour dependent on experience and hours worked

Contract

Bank

Working pattern

Full-time, Part-time

Reference number

B0214-23-0255

Job locations

Queen Elizabeth Hospital

Queen Elizabeth Hospital Site

King's Lynn

Norfolk

PE30 4ET


North Cambridgeshire Community Hospital

Churchill Way

Wisbech,

Norfolk

pe13 1ju


Thetford Healthy Living Centre

Croxton Road

Thetford

Norfolk

IP24 1JD


Norwich Practices Health Centre

Rouen House

Norwich

NR1 1RB


Integrated Care 24 Ltd

Broadland Business Park

Norwich

NR7 0WF


Kirkley Mill Surgery

Clifton Road

Lowestoft,

Suffolk,

NR33 0HF


James Paget Hospital

Lowestoft Road

Gorleston

Great Yarmouth

Norfolk

NR31 6LA


The Fakenham Medical Practice

Trinity Road

Fakenham,

Norfolk

NR21 8SW


Dereham Hospital

Northgate

Dereham

Norfolk

NR19 2EX


Beccles Hospital

St. Marys Road

Beccles

Suffolk

NR34 9NQ


Job description

Job responsibilities

The post holder will be responsible for;

Driving IC24 vehicles transporting Duty Doctors to domiciliary visits.

Recording all essential information in an efficient and effective manner on the patient management system.

Working with the duty doctor to manage workload between home visits, PCC appointments and telephone advice within clinical priority, ensuring compliance with company policies and attainment of key performance indicators.

Working with and ensuring two-way communication with the Call Centres to ensure efficient operation.

Operating all in car communications and patient management system equipment to support accurate record keeping.

Supporting the provision of individualised patient care, respecting the individual patient and their environment, maintaining the patients self-esteem and confidentiality at all times.

Ensuring the correct use of equipment and vehicles at all times.

Job description

Job responsibilities

The post holder will be responsible for;

Driving IC24 vehicles transporting Duty Doctors to domiciliary visits.

Recording all essential information in an efficient and effective manner on the patient management system.

Working with the duty doctor to manage workload between home visits, PCC appointments and telephone advice within clinical priority, ensuring compliance with company policies and attainment of key performance indicators.

Working with and ensuring two-way communication with the Call Centres to ensure efficient operation.

Operating all in car communications and patient management system equipment to support accurate record keeping.

Supporting the provision of individualised patient care, respecting the individual patient and their environment, maintaining the patients self-esteem and confidentiality at all times.

Ensuring the correct use of equipment and vehicles at all times.

Person Specification

Qualifications

Essential

  • Good level of English and IT skills.

Experience

Desirable

  • General office experience.
  • Primary Care experience.
Person Specification

Qualifications

Essential

  • Good level of English and IT skills.

Experience

Desirable

  • General office experience.
  • Primary Care experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

Queen Elizabeth Hospital

Queen Elizabeth Hospital Site

King's Lynn

Norfolk

PE30 4ET


Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)


Employer details

Employer name

Integrated Care 24 Ltd

Address

Queen Elizabeth Hospital

Queen Elizabeth Hospital Site

King's Lynn

Norfolk

PE30 4ET


Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)


For questions about the job, contact:

IC24 Recruitment Team

careers@ic24.nhs.uk

Date posted

20 July 2023

Pay scheme

Other

Salary

£10.92 to £17.47 an hour dependent on experience and hours worked

Contract

Bank

Working pattern

Full-time, Part-time

Reference number

B0214-23-0255

Job locations

Queen Elizabeth Hospital

Queen Elizabeth Hospital Site

King's Lynn

Norfolk

PE30 4ET


North Cambridgeshire Community Hospital

Churchill Way

Wisbech,

Norfolk

pe13 1ju


Thetford Healthy Living Centre

Croxton Road

Thetford

Norfolk

IP24 1JD


Norwich Practices Health Centre

Rouen House

Norwich

NR1 1RB


Integrated Care 24 Ltd

Broadland Business Park

Norwich

NR7 0WF


Kirkley Mill Surgery

Clifton Road

Lowestoft,

Suffolk,

NR33 0HF


James Paget Hospital

Lowestoft Road

Gorleston

Great Yarmouth

Norfolk

NR31 6LA


The Fakenham Medical Practice

Trinity Road

Fakenham,

Norfolk

NR21 8SW


Dereham Hospital

Northgate

Dereham

Norfolk

NR19 2EX


Beccles Hospital

St. Marys Road

Beccles

Suffolk

NR34 9NQ


Supporting documents

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