Job summary
We are seeking to recruit an experienced, motivated, and enthusiastic Pharmacy Technician to join our GP practice across Oldham, Rochdale, and Manchester. This role will work within Multiple practices, reporting to the Clinical Area Lead.
You will play a key role in supporting the pharmacist, clinicians, administration team, and patients in delivering high-quality, innovative, and safe prescribing practices, ensuring the best clinical outcomes for our patients.The ideal candidate will be highly organized, detail-oriented, and understanding of responsibilities related to patient information and confidentiality.
We offer;
Opportunity for Career development and progression
Inclusive Benefits: Competitive salary,Cycle to work scheme, NHS Car Scheme, Free Eye test, NHS pension, and 5 weeks annual leave (inclusive of bank holidays, pro rata)
Primary place of work will be determined at offer stage, depending on the candidate's proximity to any of our 11 practices, among other factors.
Main duties of the job
Complete medicines reconciliations post hospital discharge, investigating queries with hospital departments and community pharmacies.
Action medication changes on patient's repeat lists for prescriber sign off and carry out de-prescribing and medication switches where appropriate.
Carry out audits and manage high risk drug monitoring, requesting bloods and reviewing doses.
Consultations with patients regarding confusion or concerns about their medication and provide support including medication reminder charts and liaising with their community pharmacy.
Identify patients eligible for SMRs, review their record to address any overdue bloods or monitoring, compliance concerns or potential issues for discussion. They then book the appointments and send out invites.
Respond to general tasks regarding supply issues, formulary questions, brand requests and compliance concerns.
Set up and synchronise batch prescriptions / eRD.
About us
Hope Citadel is a primary care provider with a heart for deprived communities. We run 11 doctors practices, mainly in Oldham and Rochdale, and employ over 200 staff.
We started 15 years ago by a passionate group of people looking to reverse the inverse care law by providing quality healthcare in areas of deprivation. This still underpins why we do what we do to make the invisible visible. Our staff are driven by social justice, by compassion, and by a drive to see real change in the communities they live and work in
Primary care is not an easy space to work in, and that is exacerbated in areas of deprivation. In order to provide the best service to patients, it is vital that our culture and our processes are aligned. We prioritise maintaining high healthcare outcomes, but know that in order to do this, we need to be an employer of choice and look after our staff well. We do this by making commitments such as being a Real Living Wage employer, running mentoring and learning and development opportunities, and finding space to socialise and have fun together.
We are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. If it is a part time position you are looking for, we can help find the hours that is right for you. If you require any reasonable adjustments to attending the interview, we will be happy to accommodate you.
Job description
Job responsibilities
Respond to medication queries from patients, GPs, nurses, receptionists, and other healthcare professionals within the post holders expertise in a professional manner e.g. removing unwanted items, checking review dates, ensuring necessary monitoring has been carried out, arranging compliance aids and investigating out of stock medicines. The post holder should refer on to an appropriate clinician where necessary in accordance with practice protocols.
Support the clinical team to manage drug shortage queries and drug recalls.
Liaise with local community pharmacies and hospitals regarding prescription queries, helping to ensure a smooth transition from secondary to primary care.
Build strong working relationships with local community pharmacies and other care providers to assist patients and provide a high-quality service.
Lead on medication synchronisation to support patients and community pharmacy to manage patient medication ordering.
Undertake medicine reconciliation from hospital discharge and secondary care clinic documentation in accordance with practice protocols and update patients medical records accordingly.
Have a comprehensive understanding of Repeat Dispensing (eRD) when it is appropriate to use and how to manage this type of prescribing. Have the ability and confidence to train current and new members of staff in the management of this type of prescribing.
Support the pharmacist and practice team with the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates.
Work with the clinical pharmacist and prescribing co-ordinators to contribute to the review and development of repeat prescribing protocols / Standard Operating Procedures to improve the efficiency and effectiveness of repeat prescribing systems.
Provide advice to patients and the practice team in changes to prescribing to support the improvement of prescribing safety, quality and cost effectiveness.
Become familiar with the Greater Manchester Medicines Management Group drug traffic light system for prescribing of high risk drugs and liaise with secondary care specialists to arrange shared care agreements where needed.
Develop and implement computer searches to identify cohorts of patients at high risk of harm from medicines.
Have an understanding of the practices prescribing Quality and Outcomes Framework targets and work to support the practice to achieve these where possible
Participate in medication audits and support the clinical team on prescribing projects.
Attend practice and other meetings of relevance where appropriate.
To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing.
Work autonomously and be capable of prioritising work whilst maintaining accurate and timely records, escalating when appropriate. Be responsible for own workload to meet set deadlines.
Undertake any other duties applicable to the post holders grade as agreed with the post holders line manager.
Job description
Job responsibilities
Respond to medication queries from patients, GPs, nurses, receptionists, and other healthcare professionals within the post holders expertise in a professional manner e.g. removing unwanted items, checking review dates, ensuring necessary monitoring has been carried out, arranging compliance aids and investigating out of stock medicines. The post holder should refer on to an appropriate clinician where necessary in accordance with practice protocols.
Support the clinical team to manage drug shortage queries and drug recalls.
Liaise with local community pharmacies and hospitals regarding prescription queries, helping to ensure a smooth transition from secondary to primary care.
Build strong working relationships with local community pharmacies and other care providers to assist patients and provide a high-quality service.
Lead on medication synchronisation to support patients and community pharmacy to manage patient medication ordering.
Undertake medicine reconciliation from hospital discharge and secondary care clinic documentation in accordance with practice protocols and update patients medical records accordingly.
Have a comprehensive understanding of Repeat Dispensing (eRD) when it is appropriate to use and how to manage this type of prescribing. Have the ability and confidence to train current and new members of staff in the management of this type of prescribing.
Support the pharmacist and practice team with the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates.
Work with the clinical pharmacist and prescribing co-ordinators to contribute to the review and development of repeat prescribing protocols / Standard Operating Procedures to improve the efficiency and effectiveness of repeat prescribing systems.
Provide advice to patients and the practice team in changes to prescribing to support the improvement of prescribing safety, quality and cost effectiveness.
Become familiar with the Greater Manchester Medicines Management Group drug traffic light system for prescribing of high risk drugs and liaise with secondary care specialists to arrange shared care agreements where needed.
Develop and implement computer searches to identify cohorts of patients at high risk of harm from medicines.
Have an understanding of the practices prescribing Quality and Outcomes Framework targets and work to support the practice to achieve these where possible
Participate in medication audits and support the clinical team on prescribing projects.
Attend practice and other meetings of relevance where appropriate.
To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing.
Work autonomously and be capable of prioritising work whilst maintaining accurate and timely records, escalating when appropriate. Be responsible for own workload to meet set deadlines.
Undertake any other duties applicable to the post holders grade as agreed with the post holders line manager.
Person Specification
Experience
Essential
- Experience of working on own initiative within professional boundaries and within national/local protocols and legislation.
- Experience of responding directly to enquiries from patients.
- Excellent IT skills.
- Using IT systems to record, analyse and communicate information accurately.
- Knowledge and understanding of responsibilities related to patient information and confidentiality.
- Understanding of clinical governance and quality measures
- Recognises priorities when problem solving and identifies deviations from the normal pattern and can refer to the Pharmacist or GPs when appropriate
Qualifications
Essential
- Diploma Level 3 or equivalent in Pharmacy Services
Person Specification
Experience
Essential
- Experience of working on own initiative within professional boundaries and within national/local protocols and legislation.
- Experience of responding directly to enquiries from patients.
- Excellent IT skills.
- Using IT systems to record, analyse and communicate information accurately.
- Knowledge and understanding of responsibilities related to patient information and confidentiality.
- Understanding of clinical governance and quality measures
- Recognises priorities when problem solving and identifies deviations from the normal pattern and can refer to the Pharmacist or GPs when appropriate
Qualifications
Essential
- Diploma Level 3 or equivalent in Pharmacy Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
