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Hope Citadel Healthcare CIC

Medical Administrator

The closing date is 07 November 2025

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Job summary

Do you want a job that truly makes a difference and helps people?

Are you organised, a little bit nerdy (in the best way!), and keen to use your skills to help our doctors, nurses, and other healthcare staff provide an outstanding service?

If so, you might fit in perfectly with our Admin team!

At Village Medical Centre, were part of Hope Citadel Healthcare, a community-focused organisation that believes in whole-person care. Were proud to offer a supportive and inclusive workplace where every team member plays a vital role in caring for our patients.

This role offers 30 hours per week.

Main duties of the job

As a Medical Administrator, youll help keep our busy practice running smoothly by:

  • Using EMIS Web to manage patient records accurately and efficiently

  • Handling referrals, appointment requests, and clinical correspondence

  • Providing a warm and professional service to patients both in person and by phone

  • Supporting our doctors, nurses, and wider team with essential admin tasks

  • Contributing to a positive, well-organised, and welcoming practice environment

We love to hear from you if you are:

  • Experienced in administration (experience in a GP or healthcare setting is desirable)

  • Confident using IT systems especially EMIS

  • Detail-oriented, proactive, and calm under pressure

  • Compassionate, reliable, and committed to excellent patient care

  • A true team player with a can-do attitude

About us

Hope Citadel is a primary care provider with a heart for deprived communities. We run 11 doctors practices, mainly in Oldham and Rochdale, and employ over 200 staff. We were started 15 years ago by a passionate group of people looking to reverse the inverse care law by providing quality healthcare in areas of deprivation. This still underpins why we do what we do to make the invisible, visible. Our staff are driven by social justice, by compassion, and by a drive to see real change in the communities they live and work in.

Primary care is not an easy space to work in, and that is exacerbated in areas of deprivation. In order to provide the best service to patients, it is vital that our culture and our processes are aligned. We prioritise maintaining high healthcare outcomes, but know that in order to do this, we need to be an employer of choice and look after our staff well. We do this by making commitments such as being a Real Living Wage employer, running mentoring and learning and development opportunities, and finding space to socialise and have fun together.

Details

Date posted

17 October 2025

Pay scheme

Other

Salary

£24,570 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B0212-25-0051

Job locations

Shaw Crompton Medical Centre

Westway

Shaw

Oldham

OL2 8BF


Job description

Job responsibilities

As an administrator, you will work as part of a team that complete the back-office tasks in a busy GP practice. You will complete daily, weekly, and monthly tasks and will multitask and prioritise to get this work done. You will support clinical staff and problem solve for patients and displace exceptional communication skills. You may also be asked to cover reception duties from time to time to cover sickness.

Job Responsibilities

Provide an efficient audio typing service for GPs. This includes the typing of referral letters, reports, patient letters etc. in an accurate and quality manner.

To use the e-Referral system for referrals to hospitals and other care providers.

To scan and file all correspondence into patients medical records using the docman system.

To triage all clinical correspondence and workflow necessary documents to clinicians.

Code all relevant clinical information into patients medical records.

To make, cancel and amend appointments.

To maintain an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.

To process all insurance and solicitor reports in a timely manner.

To process copies of medical requests for patients and insurance companies in a timely manner.

To cover the reception desk when required.

To complete all tasks in workflow manager to include deductions, GP2GP etc.

To efficiently deal with tasks from GPs, nurses and other staff.

To maintain the practice GSF register and the Safeguarding register.

To attend and partake in practice meetings as required.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.

To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Job description

Job responsibilities

As an administrator, you will work as part of a team that complete the back-office tasks in a busy GP practice. You will complete daily, weekly, and monthly tasks and will multitask and prioritise to get this work done. You will support clinical staff and problem solve for patients and displace exceptional communication skills. You may also be asked to cover reception duties from time to time to cover sickness.

Job Responsibilities

Provide an efficient audio typing service for GPs. This includes the typing of referral letters, reports, patient letters etc. in an accurate and quality manner.

To use the e-Referral system for referrals to hospitals and other care providers.

To scan and file all correspondence into patients medical records using the docman system.

To triage all clinical correspondence and workflow necessary documents to clinicians.

Code all relevant clinical information into patients medical records.

To make, cancel and amend appointments.

To maintain an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.

To process all insurance and solicitor reports in a timely manner.

To process copies of medical requests for patients and insurance companies in a timely manner.

To cover the reception desk when required.

To complete all tasks in workflow manager to include deductions, GP2GP etc.

To efficiently deal with tasks from GPs, nurses and other staff.

To maintain the practice GSF register and the Safeguarding register.

To attend and partake in practice meetings as required.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.

To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Person Specification

Experience

Essential

  • Experience of working within a fast paced environment
  • Administration experience
  • Experience of working in a healthcare environment

Desirable

  • Experience of working in a GP Practice
Person Specification

Experience

Essential

  • Experience of working within a fast paced environment
  • Administration experience
  • Experience of working in a healthcare environment

Desirable

  • Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hope Citadel Healthcare CIC

Address

Shaw Crompton Medical Centre

Westway

Shaw

Oldham

OL2 8BF


Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)

Employer details

Employer name

Hope Citadel Healthcare CIC

Address

Shaw Crompton Medical Centre

Westway

Shaw

Oldham

OL2 8BF


Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Practice Manager

Nazma Hussain

nazma.hussain@nhs.net

Details

Date posted

17 October 2025

Pay scheme

Other

Salary

£24,570 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B0212-25-0051

Job locations

Shaw Crompton Medical Centre

Westway

Shaw

Oldham

OL2 8BF


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