Job summary
Glodwick Medical Practice is part of Hope Citadel Healthcare. We are seeking a motivated, enthusiastic, and friendly person to join our team for 37.5 hours per week, Monday to Friday to cover maternity leave.
As a Medical Receptionist, you will be the first point of contact for patients and outside agencies contacting the practice. You will need to display a courteous manner, be non-judgemental with excellent communication and listening skills, along with the ability to work efficiently under pressure and adapt quickly to respond to multiple demands, ensuring complete confidentiality is always maintained.
Successful candidate will get 35 days of annual leave pro rata, along with the benefits of an NHS pension.
Main duties of the job
The ideal candidate will have a positive and calm manner, be efficient and be good at multi-tasking and prioritising. They will be able to work systematically and be able to follow procedures and protocols closely. They will be good at IT and at making sense of complicated systems. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferable.
As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous way.
You will ensure the smooth day to day running of the practice, including booking appointments, speaking to patients face to face and on the phone, processing prescription requests, supporting the clinical staff, being a problem solver, bringing calm in to difficult situations, making patients feel welcome, understood, and valued.
About us
Glodwick Medical Practice is part of Hope Citadel Healthcare, a primary care provider with a heart for deprived communities. We run 11 GP practices, mainly in Oldham and Rochdale, and employ over 200 staff.
We started 15 years ago by a passionate group of people looking to reverse the inverse care law by providing quality healthcare in areas of deprivation. This still underpins why we do what we do to make the invisible, visible. Our staff are driven by social justice, by compassion, and by a drive to see real change in the communities they live and work in
Primary care is not an easy space to work in, and that is exacerbated in areas of deprivation. In order to provide the best service to patients, it is vital that our culture and our processes are aligned. We prioritise maintaining high healthcare outcomes, but know that in order to do this, we need to be an employer of choice and look after our staff well. We do this by making commitments such as being a Real Living Wage employer, running mentoring and learning and development opportunities, and finding space to socialise and have fun together.
Job description
Job responsibilities
As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous way.
You will ensure the smooth day to day running of the practice, including booking appointments, speaking to patients face to face and on the phone, processing prescription requests, supporting the clinical staff, being a problem solver, bringing calm in to difficult situations, making patients feel welcome, understood, and valued.
Job Responsibilities
- Greet patients and visitors to the practice
- Book in, amend and cancel patient appointments in line with practice procedures ensuring optimum efficiency.
- Ensure that patients without appointments but who require urgent appointments are booked into appropriate slots and referred to a GP where necessary.
- Respond and/or redirect all patient and visitor requests accordingly.
- Register new patients onto the computer system.
- Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
- Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
- Monitor and process medicines management cancellation rejections.
- Ensure that correspondence coming into the practice is dealt with as per practice policy.
- Ensure reception and waiting areas are kept neat and tidy.
- Re-stocking of information leaflets as appropriate.
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
- To efficiently deal with tasks from GPs, nurses and other staff.
- Action start and end of day procedures.
- Check emails on a daily basis and action them as required.
- Check fridge daily for lab specimens.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
- To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
- To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
Job description
Job responsibilities
As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous way.
You will ensure the smooth day to day running of the practice, including booking appointments, speaking to patients face to face and on the phone, processing prescription requests, supporting the clinical staff, being a problem solver, bringing calm in to difficult situations, making patients feel welcome, understood, and valued.
Job Responsibilities
- Greet patients and visitors to the practice
- Book in, amend and cancel patient appointments in line with practice procedures ensuring optimum efficiency.
- Ensure that patients without appointments but who require urgent appointments are booked into appropriate slots and referred to a GP where necessary.
- Respond and/or redirect all patient and visitor requests accordingly.
- Register new patients onto the computer system.
- Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
- Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
- Monitor and process medicines management cancellation rejections.
- Ensure that correspondence coming into the practice is dealt with as per practice policy.
- Ensure reception and waiting areas are kept neat and tidy.
- Re-stocking of information leaflets as appropriate.
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
- To efficiently deal with tasks from GPs, nurses and other staff.
- Action start and end of day procedures.
- Check emails on a daily basis and action them as required.
- Check fridge daily for lab specimens.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
- To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
- To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
Person Specification
Experience
Essential
- Customer facing experience
- Working with IT systems
- Call handling
Desirable
- Experience in a health care setting
- Experience working in primary care
- Experience working as a receptionist
Knowledge
Essential
- Good IT skills
- Excellent communication skills
- Able to read, write and speak English to a high standard
Desirable
- Knowledge of EMIS web or similar clinical systems
Person Specification
Experience
Essential
- Customer facing experience
- Working with IT systems
- Call handling
Desirable
- Experience in a health care setting
- Experience working in primary care
- Experience working as a receptionist
Knowledge
Essential
- Good IT skills
- Excellent communication skills
- Able to read, write and speak English to a high standard
Desirable
- Knowledge of EMIS web or similar clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
