Reception Supervisor

Job summary

Are you an experienced Receptionist seeking an opportunity to showcase your leadership potential within a general practice? Then this could be the role for you.

This role focuses on the patient experience at the front desk of a busy walk in centre. You should have excellent interpersonal skills, as well as the ability to problem solve, diffuse conflict, oversee the implementation of processes, and support and encourage our receptionists.

This role will report to the management team, working alongside a brilliant team of Doctors, Nurses and Administrative staff who deliver great healthcare to our patients.

The hours required and Saturday and Sunday 8am-1pm and flexibility with hours throughout the week.

Main duties of the job

This role will oversee the

Day to day supervision of reception team members

Assisting with the reception rota, including dealing with staff sickness and holidays

Monitoring the phone calls in and out for performance and quality

Support Practice Manager with recruitment of reception team members

Hold up and maintain standards of presentation, behaviour and professionalism within the reception team

Lead on improving the patient journey, listening to feedback from patients and staff on how to provide outstanding customer service as a team

Undertake ongoing 121 and group training with reception team

Increase the uptake of technology amongst patients such as the NHS app

Resolve minor complaints, problem solve within the reception team

About us

Hawthorn Medical Practice is run by Hope Citadel Healthcare, along with 9 other practices in the Greater Manchester area.

Hope Citadel Healthcare is a not-for-profit community interest company, who have been commissioned by the local ICB to provide NHS services to the local area where the practices are located.

We really care about whole-person healthcare. We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clincial matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment. Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.

Employer details

Employer name

Hope Citadel Healthcare CIC

Address

Hawthorne Medical Centre Ltd

Birchfields Road

Manchester

M146FS

Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)

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Employer details

Employer name

Hope Citadel Healthcare CIC

Address

Hawthorne Medical Centre Ltd

Birchfields Road

Manchester

M146FS

Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)

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