Hope Citadel Healthcare CIC

Medical Receptionist

The closing date is 30 May 2025

Job summary

Do you want to have a job that helps people, and work with great colleagues? Are you the person that always finds out the story and brings calm in the drama? Then come and be our receptionist! Our receptionists help our patients to feel welcome, understood, and valued, and help our doctors, nurses, and other healthcare staff to provide an outstanding service. This role offers 20hours per week.

Main duties of the job

The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will be ok with computers and brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred but not essential.

About us

Hope Citadel is a primary care provider with a heart for deprived communities. We run 11 doctors practices, mainly in Oldham and Rochdale, and employ over 200 staff.

We started 15 years ago by a passionate group of people looking to reverse the inverse care law by providing quality healthcare in areas of deprivation. This still underpins why we do what we do to make the invisible, visible. Our staff are driven by social justice, by compassion, and by a drive to see real change in the communities they live and work in

Primary care is not an easy space to work in, and that is exacerbated in areas of deprivation. In order to provide the best service to patients, it is vital that our culture and our processes are aligned. We prioritise maintaining high healthcare outcomes, but know that in order to do this, we need to be an employer of choice and look after our staff well. We do this by making commitments such as being a Real Living Wage employer, running mentoring and learning and development opportunities, and finding space to socialise and have fun together.

Details

Date posted

06 May 2025

Pay scheme

Other

Salary

£12.60 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0212-25-0019

Job locations

John Street Medical Practice

1 John Street

Oldham

OL8 1DF


Job description

Job responsibilities

Do you want to have a job that helps people, and work with great colleagues? Are you the person that always finds out the story and brings calm in the drama? Then come and be our receptionist! Our receptionists help our patients to feel welcome, understood, and valued, and help our doctors, nurses, and other healthcare staff to provide an outstanding service.

The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will be ok with computers and brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred but not essential.

Job description

Job responsibilities

Do you want to have a job that helps people, and work with great colleagues? Are you the person that always finds out the story and brings calm in the drama? Then come and be our receptionist! Our receptionists help our patients to feel welcome, understood, and valued, and help our doctors, nurses, and other healthcare staff to provide an outstanding service.

The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will be ok with computers and brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred but not essential.

Person Specification

Experience

Essential

  • Experience working with the public / customer service

Desirable

  • Experience working in a GP practice / NHS receptionist role
Person Specification

Experience

Essential

  • Experience working with the public / customer service

Desirable

  • Experience working in a GP practice / NHS receptionist role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hope Citadel Healthcare CIC

Address

John Street Medical Practice

1 John Street

Oldham

OL8 1DF


Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)


Employer details

Employer name

Hope Citadel Healthcare CIC

Address

John Street Medical Practice

1 John Street

Oldham

OL8 1DF


Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Senior Practice Manager

Nazma Hussain

nazma.hussain@nhs.net

Details

Date posted

06 May 2025

Pay scheme

Other

Salary

£12.60 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0212-25-0019

Job locations

John Street Medical Practice

1 John Street

Oldham

OL8 1DF


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