Job responsibilities
Personnel and Training
Training and mentoring the Reception and Admin supervisors in
relevant areas of their roles.
Work closely with the clinical leads at each site to ensure
appropriate oversight of the clinical teams.
Ensuring there is good management of the administrative staff and
non-clinical management of GPs, nurses, and HCA staff, including taking lead
responsibility in staff appraisals, and in assisting recruitment selection and
training.
Building strong relationships with the whole team, setting a
culture of openness, teamwork, and safety.
Supporting the HR manager in any disciplinary or grievance process
if necessary.
Ensuring all relevant employment legislation is followed within
recruitment of staff at the practice.
Ensuring the companys employment policies and procedures are
followed and all HR records are maintained and reported as required.
Authorising of staffs annual leave in line with their personal
entitlement and recording of this and any other changes on staffs individual
HR record.
Ensuring you and all staff working at the practice has received
the required mandatory training and updates.
Finance and sustainability.
Responsibility for the management of the practice budget in
conjunction with the Finance Director.
Responsibility for all expenditure from the practice and ensuring
that all Company procedures in relation to Purchase Requisition authorisation
are followed.
Ensuring that all income is properly recorded and passed to the
Finance team for banking procedures to be followed.
Responsible for management of petty cash system in line with the
Companys procedures.
Service Delivery & Contract Management
To have a practical awareness of the practices contractual
responsibilities.
To manage the appointment book to ensure we meet the length and
number of appointments required within each contract year.
Responsible for non-clinical management of our enhanced service
provision in line with contractual requirements.
Responsible for maintaining patient list sizes within contractual
requirements.
Responsible for ensuring awareness of the practices Key
Performance Indicators throughout the practice and for ensuring appropriate
delivery of these to a highest level.
Responsible for ensuring awareness of the Quality Outcomes Framework
throughout the practice and for ensuring appropriate delivery, in conjunction
with the Lead GP, to a highest level.
Responsible for reporting data and statistics both internally to
the Operations and Executive Management Team, and externally to the ICB and NHS
England in line with company and confidentiality policies.
Responsible for ensuring practice attendance and participation
with local area groups including the ICB and reporting information back to the
practice and companys Executive Team, as required.
Premises and Equipment
Responsibility for the computer system including organising any
maintenance and developments to the system. Ensuring compliance with Data
Protection legislation and company policy.
Responsibility for security, repairs, and maintenance of premises,
services, and equipment.
Ensuring that the Practice complies with aspects of Health &
Safety at Work (HASAW) legislation.
Patient Services
Supporting the Reception Supervisor by mentoring and developing
their management skills as they look after the processes around reception.
Implementing and maintaining systems to receive patient enquiries
and suggestions including oversight of the Practice based complaints procedure
in conjunction with the Lead GP and Executive Management Team, as required.
Reviewing and updating the Practice information leaflet/website,
Practice publicity and health education material.
Ensure the maintenance of a Patient Participation Group.
Future Planning
Responsible for preparing a Practice Business Continuity Plan,
Annual Report and Practice aims and objectives as required by the Executive
Management Team.
Keeping aware of developments within the NHS that might impinge on
the Practice, staff, or company as a whole and offering options for
consideration by the exec team.
Confidentiality
To have full understanding of the companys policy on
Confidentiality and ensure personal adherence to the policy in respect of all
patient records and information, confidential company information and staffs
personal data.
Responsible for ensuring all staff are aware of the
confidentiality policy and have read, understood, and signed the companys
Staff Confidentiality Policy.
Health & Safety
To implement and lead on the full range of health, safety and
security as defined in the companys Health & Safety Policy and the
Infection Control policy and other published procedures. This will include (but
will not be limited to):
Ensuring job holders across the practice adhere to their
individual responsibilities for infection control and health and safety, using
a system of observation, audit and check, hazard identification, questioning,
reporting and risk management.
Maintain and up to date knowledge of health and safety and
infection control statutory and best practice guidelines and ensure
implementation across the practice.
Using personal security systems within the workplace according to
Practice guidelines.
Identifying the risks involved in work activities and undertaking
such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills
and initiate and manage the training of others.
Using appropriate infection control procedures, maintaining work
areas in a tidy and safe way and free from hazards, and initiation of remedial
/ corrective action where needed.
Actively identifying, reporting, and correction of health and
safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general / patient areas generally
clean, identifying issues and hazards / risks in relation to other work areas
within the business, and assuming responsibility in the maintenance of general
standards of cleanliness across the practice in consultation with other
managers, where appropriate.
Undertaking periodic infection control training.
Routine management of own team / team areas, and maintenance of
workspace standards.
Personal/ProfessionalDevelopment
To participate in any training programme implemented by the
Practice as part of this employment.
Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development.
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work and less experienced managers.
Quality
To strive to maintain quality within the Practice, and will:
Assess own performance and take accountability for own actions,
either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance the
teams performance.
Effectively manage own time, workload, and resources.
Encourage a culture of openness and sharing best practice.
Communication
To recognise the importance of effective communication within the
team and will strive to:
Communicate effectively with other practice team members.
Communicate effectively with managers and staff from other
practices within the company.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication
and respond accordingly.
Hope Citadel Healthcare CIC
To promote the ethos and vision of Hope Citadel Healthcare within
the practice include staff, visitors, and patients, through the provision of
quality whole person healthcare.
To publicly support the wider leadership team of Hope Citadel and
manage the implementation of any directions, policies, or procedures, as
directed.
To provide assistance and support to other practices within the
company, where it is possible to do so.
To implement and adhere to company policies and procedures and
ensure they are fully integrated into the daily working of the practice.
To perform any reasonable task as instructed by the Executive
Management Team, in line with fulfilling the contracts, ethos and visions of
the Company.
