Job summary
Are you interested in learning how to be a manager? In Primary Care there are lots of different career options including being a Practice Manager, working in Primary Care Networks, being involved in commissioning, and lots of other options. Having a good understanding of how doctors practices work, as well as how to help motivate and encourage teams, is a good starting point for any management job within healthcare.
We are giving the opportunity to learn the skills you need for management alongside a Senior Practice Manager and a wider team at Hope Citadel Healthcare. Whether you have worked in general practice, a hospital, or have no experience of healthcare, we would love to hear from you.
If you want to learn the skills to manage clinical and non-clinical teams that bring excellent healthcare to their patients, then why not apply for this training position. Hope Citadel runs 10 practices in Greater Manchester, when you have completed your training, we will help explore with you the opportunity for a manager role in one of our practices.
Main duties of the job
This is a training role where you will work alongside an established Senior Practice Manager to learn management skills within a primary care environment.
Over time you will take on more responsibilities within the practice and
provide assistance to the Practice Manager in providing a smooth,
efficient and sustainable management of the Practice, and maintaining a happy
and committed team.
You will learn to be responsible for the production of performance and
quality standards within the practice. To manage data quality issues, providing
advice and guidance to all practice staff in the use of the clinical system. To
oversee the claims process for work undertaken as part of enhanced national or
local services and key performance indicators.
About us
Kirkholt Medical Practice is run by Hope Citadel Healthcare.
Hope Citadel Healthcare is a not-for-profit community interest company, who have been commissioned by local CCGs to provide NHS services to the local area where the practices are located.
We really care about whole person healthcare.
We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.
Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.
Job description
Job responsibilities
Job Responsibilities (in line with growing
competencies)
- To assist the practice manager in the overall
running of the practice, fulfilling any reasonable task as directed by
your practice manager.
- To take responsibility for the management of
the practice at times when the Practice Manager is unavailable or
absent. Including the management of
administrative staff and non-clinical management of GPs, nurses and HCA
staff.
- To be responsible for compiling all practice
rotas and ensuring these are communicated and understood by all staff.
- To assist in matters of HR as directed by the
practice manager, including the recruitment process, induction, grievance
and disciplinary procedures.
- To be aware of the practices contractual
responsibilities and assist the management team in the quality provision
of services.
- To be aware of the practices National,
Direct and Local enhanced services and take the lead in searching for data
and reporting performance to the appropriate NHS personnel.
- To be aware of the practices Key Performance
Indicators (KPIs) and take the lead in searching for data and reporting
performance to the appropriate NHS personnel.
- To be aware of the practices requirements
under the Quality Outcomes Framework (QOF), and assist the practice
manager in maximising performance.
- To provide support to clinical teams in
correctly identifying and targeting patients for assessment and treatment
in line with KPI, QOF, and enhanced service targets.
- To provide advice and support
for clinical teams and to produce regular reports on the progress of these
groups in achieving their targets.
- To assist in the production of information
for clinical audit as requested by the clinical teams and the practice
manager.
- To provide support and training for current
and new staff including IT, the clinical system and ensuring that data
quality guidelines are understood and adhered to.
- To act as a contact for staff in relation to issues of IT
and liaise with GMSS IT support department to resolve any persistent hardware
and software issues.
Job description
Job responsibilities
Job Responsibilities (in line with growing
competencies)
- To assist the practice manager in the overall
running of the practice, fulfilling any reasonable task as directed by
your practice manager.
- To take responsibility for the management of
the practice at times when the Practice Manager is unavailable or
absent. Including the management of
administrative staff and non-clinical management of GPs, nurses and HCA
staff.
- To be responsible for compiling all practice
rotas and ensuring these are communicated and understood by all staff.
- To assist in matters of HR as directed by the
practice manager, including the recruitment process, induction, grievance
and disciplinary procedures.
- To be aware of the practices contractual
responsibilities and assist the management team in the quality provision
of services.
- To be aware of the practices National,
Direct and Local enhanced services and take the lead in searching for data
and reporting performance to the appropriate NHS personnel.
- To be aware of the practices Key Performance
Indicators (KPIs) and take the lead in searching for data and reporting
performance to the appropriate NHS personnel.
- To be aware of the practices requirements
under the Quality Outcomes Framework (QOF), and assist the practice
manager in maximising performance.
- To provide support to clinical teams in
correctly identifying and targeting patients for assessment and treatment
in line with KPI, QOF, and enhanced service targets.
- To provide advice and support
for clinical teams and to produce regular reports on the progress of these
groups in achieving their targets.
- To assist in the production of information
for clinical audit as requested by the clinical teams and the practice
manager.
- To provide support and training for current
and new staff including IT, the clinical system and ensuring that data
quality guidelines are understood and adhered to.
- To act as a contact for staff in relation to issues of IT
and liaise with GMSS IT support department to resolve any persistent hardware
and software issues.
Person Specification
Qualifications
Essential
- No essential qualifications required.
Desirable
- English and maths qualifications
Experience
Essential
- Experience of working in a team.
- Experience of working with computers.
Person Specification
Qualifications
Essential
- No essential qualifications required.
Desirable
- English and maths qualifications
Experience
Essential
- Experience of working in a team.
- Experience of working with computers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
