Patient Navigator

Job description

Job responsibilities

As a Patient Navigator, you will work as part of the frontline patient support team. You will complete daily, weekly, and monthly tasks and will multitask and prioritise to get this work done. You will support clinical staff and problem solve for patients and display exceptional communication skills. You will be the first person the patient sees, you will be the face of the practice.

Job Responsibilities.

To greet and signpost patients to the appropriate service/clinician.

To scan and file all correspondence into patients medical records using the docman system.

To triage all clinical correspondence and workflow necessary documents to clinicians.

code all relevant clinical information into patients medical records.

Summarise all new patients medical records into the emis system as per the practice policy.

To make, cancel and amend appointments.

To follow an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.

To process all insurance and solicitor reports in a timely manner.

To process copies of medical requests for patients and insurance companies in a timely manner.

To complete all tasks in workflow manager to include deductions, GP2GP etc.

To efficiently deal with tasks from GPs, nurses and other staff.

To maintain the practice GSF register and the Safeguarding register.

To attend and partake in practice meetings as required.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.

To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Person Specification

Experience

Essential

• Experience of working within a fast paced environment
• Administration experience.

Desirable

• Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hope Citadel Healthcare CIC

Address

Glodwick Medical Practice (Jarvis and Sun Valley Medical Practices)

Glodwick Primarycare Centre

Oldham

OL4 1YN

Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)