Health Care Assistant - Rapid Response Team

Hospiscare

Information:

This job is now closed

Job summary

Why consider joining Hospiscare?

Benefits include:

Keep your NHS pension

Free staff parking

Career development opportunities

Flexible and compassionate workplace

Wellbeing and mental health support

Main duties of the job

As a Health Care Assistant on our Rapid Response Team, you will work under the leadership of a Senior Registered Nurse and collaborate with a multidisciplinary team to provide high-quality, evidence-based specialist palliative care and clinical advice. In this role, you will also liaise with the Clinical Nurse Specialist and wider community teams to ensure patients are appropriately prioritised.

About us

Hospiscare has been supporting people in Exeter, Mid and East Devon with terminal illnesses for over 40 years. Our services include support at home, a specialist palliative care ward, out-patients clinics, and supportive therapies.

We support close to 2,200 local people each year, in some of the hardest times possible. As a local charity, we raise around £10 million each year to continue to provide our care. Our staff, volunteers and supporters help us to care for people when they're most in need, no matter what their individual circumstances may be.

We're proud to be rated as 'five star' by patients and families and as 'outstanding' by the Care Quality Commission, to have been awarded a Mind Bronze Award for wellbeing at work and to be a Disability Confident employer.

Date posted

24 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Part-time

Reference number

DV1273923ExeHCARRT

Job locations

Searle House

Dryden road

Exeter

Devon

EX2 5JJ


Job description

Job responsibilities

Job Description

1. JOB DETAILS

Job Title: Health Care Assistant

Band: 3

Location: Searle House, Exeter EX2 5JJ

Team/Directorate: Rapid Response Team

Responsible To: Exeter Community Team Leader

Responsible For: N/A

Accountable to: Head of Community and Supportive Care Services

2. JOB PURPOSE

To work within a multi-disciplinary team and alongside registered nursing staff to deliver a high standard of evidence-based specialist palliative care.

To provide holistic and person-centred care and support for patients with complex life-limiting illnesses.

3. KEY RESULT AREAS/PRINCIPAL DUTIES AND RESPONSIBILITIES

3.1 Main Responsibilities

Assist with the implementation of planned care for patients and those close to them under the supervision of registered colleagues to ensure a high standard of nursing care at all times.

Assist in monitoring patients conditions on a continuous basis, in partnership with patients, families and carers, to ensure appropriate escalation to senior colleagues when required.

Develop communication skills to be able to interact with patients in a sensitive and professional manner in order to promote and maintain Hospiscares values.

Undertake completion of HCA competencies to be able to deliver simple clinical observations and provide input to patient care plans.

Adhere to Hospiscares clinical recordkeeping policy when providing and sharing verbal, digital or written information and instructions, to ensure patient confidentiality is observed at all times.

Attend and contribute to multi-disciplinary team meetings and case discussions to inform decisions which ensure patients receive the best possible care

Assist with the identification and assessment of complex bereavement to enable a seamless handover to Hospiscares Supportive Care team.

Infection Prevention and Control

Maintaining a safe environment for patients, visitors and employees is everyones responsibility. All staff are required to adhere to Hospiscares Infection Prevention and Control Policy and make every effort to maintain high standards of infection prevention and control at all times. This includes ensuring personal and team compliance with all relevant policies and procedures, and acting upon or reporting any identified risks.

Disclosure and Barring Service

This role requires a Disclosure and Barring Service (DBS) Enhanced level check with Adults and Children Barred Lists.

3.2 Key Contacts

Internal:

Exeter Team Leader

Community Cluster teams

Head of Community and Supportive Care Services

Inpatient Unit team

Medical team Reception and Front of House team

Supportive Care team

Volunteers

Student Nurses and trainees

External:

Patients and those close to them

3.3 Health & Safety

Ensure that Health and Safety guidelines and fire regulations are strictly adhered to

Comply with safe working practices as defined by Hospiscare

Complete online training as and when required

Take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work

Report any accidents, incidents or near misses as soon as reasonably practicable

Manage own work life balance and general wellbeing, including any relevant pressures in respect of lone working, travel, difficult environments and challenging situations

3.4 General

Be aware of and adhere to Hospiscare policies and procedures at all times

Take part in progress/performance reviews throughout the year

Cooperate with other Hospiscare departments

Attend training courses and complete online training modules as required to meet the requirements of the post

Take responsibility for own personal development, seeking out opportunities to learn new skills

Undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role

3.5 Other

Apply the Hospiscare values and behaviours to every aspect of the role at all times

Promote and maintain the brand standards of Hospiscare

Job description

Job responsibilities

Job Description

1. JOB DETAILS

Job Title: Health Care Assistant

Band: 3

Location: Searle House, Exeter EX2 5JJ

Team/Directorate: Rapid Response Team

Responsible To: Exeter Community Team Leader

Responsible For: N/A

Accountable to: Head of Community and Supportive Care Services

2. JOB PURPOSE

To work within a multi-disciplinary team and alongside registered nursing staff to deliver a high standard of evidence-based specialist palliative care.

To provide holistic and person-centred care and support for patients with complex life-limiting illnesses.

3. KEY RESULT AREAS/PRINCIPAL DUTIES AND RESPONSIBILITIES

3.1 Main Responsibilities

Assist with the implementation of planned care for patients and those close to them under the supervision of registered colleagues to ensure a high standard of nursing care at all times.

Assist in monitoring patients conditions on a continuous basis, in partnership with patients, families and carers, to ensure appropriate escalation to senior colleagues when required.

Develop communication skills to be able to interact with patients in a sensitive and professional manner in order to promote and maintain Hospiscares values.

Undertake completion of HCA competencies to be able to deliver simple clinical observations and provide input to patient care plans.

Adhere to Hospiscares clinical recordkeeping policy when providing and sharing verbal, digital or written information and instructions, to ensure patient confidentiality is observed at all times.

Attend and contribute to multi-disciplinary team meetings and case discussions to inform decisions which ensure patients receive the best possible care

Assist with the identification and assessment of complex bereavement to enable a seamless handover to Hospiscares Supportive Care team.

Infection Prevention and Control

Maintaining a safe environment for patients, visitors and employees is everyones responsibility. All staff are required to adhere to Hospiscares Infection Prevention and Control Policy and make every effort to maintain high standards of infection prevention and control at all times. This includes ensuring personal and team compliance with all relevant policies and procedures, and acting upon or reporting any identified risks.

Disclosure and Barring Service

This role requires a Disclosure and Barring Service (DBS) Enhanced level check with Adults and Children Barred Lists.

3.2 Key Contacts

Internal:

Exeter Team Leader

Community Cluster teams

Head of Community and Supportive Care Services

Inpatient Unit team

Medical team Reception and Front of House team

Supportive Care team

Volunteers

Student Nurses and trainees

External:

Patients and those close to them

3.3 Health & Safety

Ensure that Health and Safety guidelines and fire regulations are strictly adhered to

Comply with safe working practices as defined by Hospiscare

Complete online training as and when required

Take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work

Report any accidents, incidents or near misses as soon as reasonably practicable

Manage own work life balance and general wellbeing, including any relevant pressures in respect of lone working, travel, difficult environments and challenging situations

3.4 General

Be aware of and adhere to Hospiscare policies and procedures at all times

Take part in progress/performance reviews throughout the year

Cooperate with other Hospiscare departments

Attend training courses and complete online training modules as required to meet the requirements of the post

Take responsibility for own personal development, seeking out opportunities to learn new skills

Undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role

3.5 Other

Apply the Hospiscare values and behaviours to every aspect of the role at all times

Promote and maintain the brand standards of Hospiscare

Person Specification

Qualifications

Essential

  • Level 3 qualification in Health and Social Care or equivalent/related
  • Evidence of ongoing professional development

Desirable

  • Level 4 qualification or Foundation degree in Health and Social Care or equivalent

Knowledge

Essential

  • Awareness of delivering care in a clinical environment
  • Awareness of the complexities of working with individuals at times of distress and conflict
  • Understanding of the importance of effective team working in a healthcare context

Skills

Essential

  • Developed time management skills, including the ability to prioritise own delegated workload.
  • Developed communication and interpersonal skills
  • Developed IT skills

Personal attributes

Essential

  • Ability to work autonomously and act on own initiative, seeking advice/escalating issues when appropriate
  • Flexible and adaptable with the ability to respond positively in a rapidly changing environment.
  • Team player
  • Able to maintain confidentiality
  • Commitment to continuing professional development
  • Awareness of Equality, Diversity and Inclusion in all areas of work

Additional requirements

Essential

  • Able to participate in the 7 day/week rota
  • Able to travel throughout the area covered by Hospiscare
  • Capable of fulfilling the physical demands of the role, including administering of basic life support

Desirable

  • Able and willing to work at different Hospiscare locations on occasion
  • Car owner and driver

Experience

Essential

  • Demonstrable experience of care giving in the Acute Trust or Community Services
  • Demonstrable experience of working as part of a team within Health and Social Care

Desirable

  • Experience of working in specialist palliative care
  • Experience of working with volunteers
Person Specification

Qualifications

Essential

  • Level 3 qualification in Health and Social Care or equivalent/related
  • Evidence of ongoing professional development

Desirable

  • Level 4 qualification or Foundation degree in Health and Social Care or equivalent

Knowledge

Essential

  • Awareness of delivering care in a clinical environment
  • Awareness of the complexities of working with individuals at times of distress and conflict
  • Understanding of the importance of effective team working in a healthcare context

Skills

Essential

  • Developed time management skills, including the ability to prioritise own delegated workload.
  • Developed communication and interpersonal skills
  • Developed IT skills

Personal attributes

Essential

  • Ability to work autonomously and act on own initiative, seeking advice/escalating issues when appropriate
  • Flexible and adaptable with the ability to respond positively in a rapidly changing environment.
  • Team player
  • Able to maintain confidentiality
  • Commitment to continuing professional development
  • Awareness of Equality, Diversity and Inclusion in all areas of work

Additional requirements

Essential

  • Able to participate in the 7 day/week rota
  • Able to travel throughout the area covered by Hospiscare
  • Capable of fulfilling the physical demands of the role, including administering of basic life support

Desirable

  • Able and willing to work at different Hospiscare locations on occasion
  • Car owner and driver

Experience

Essential

  • Demonstrable experience of care giving in the Acute Trust or Community Services
  • Demonstrable experience of working as part of a team within Health and Social Care

Desirable

  • Experience of working in specialist palliative care
  • Experience of working with volunteers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hospiscare

Address

Searle House

Dryden road

Exeter

Devon

EX2 5JJ


Employer's website

https://www.hospiscare.co.uk (Opens in a new tab)


Employer details

Employer name

Hospiscare

Address

Searle House

Dryden road

Exeter

Devon

EX2 5JJ


Employer's website

https://www.hospiscare.co.uk (Opens in a new tab)


For questions about the job, contact:

Community Cluster Team Leader

Clare Grigg

c.grigg@hospiscare.co.uk

01392688000

Date posted

24 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Part-time

Reference number

DV1273923ExeHCARRT

Job locations

Searle House

Dryden road

Exeter

Devon

EX2 5JJ


Supporting documents

Privacy notice

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