Hub Coordinator

Job description

Job responsibilities

Job Title: Hub Co-ordinator

Spinal Point Range: 5

Hours: Part Time 30 hours per week shift working

Department: Community Services

Location: St Michaels Hospice, Bartestree

Reports to: Senior Hub Co-ordinator

Job Purpose: To plan and organise resource allocation for patients eligible for Hospice at Home services. Work within specified systems and processes that delivers a single point of access for all Hospice services.

Responsibility Areas:

Planning

• Ensure care is provided through effective rostering of Health Care Assistants and patient allocation for those eligible for Hospice at Home, under the guidance of the Senior Nurse.
• Ensure accurate and appropriate information is gathered in readiness for the admission to the inpatient unit.
• Care Provision
• Process all single point of access referrals, coordinating with the wider hospice services.
• Follow processes and procedures to maintain high standards of care delivery and a safe working environment.
• In the absence of a senior nurse, receive basic information to start the process of a Continuing Health Care Fast Track (CHCFT).
• Identify any issues relating to Community Services and escalate to Senior Hub Co-ordinator.
• Contribute to collaborative working with all hospice services to ensure systems and processes are embedded across the clinical areas which support seamless entry and exit to our services.
• Communication
• Liaise with other team members (e.g. Senior Hub Nurse, Healthcare Assistant).
• Liaise with internal and external healthcare professionals to ensure seamless care for patients/relatives referred to hospice services.
• Undertake sensitive conversations to both the patient and relatives over the telephone utilising varied communication skills.
• Provide a low level of emotional/psychological support to pre and post bereaved relatives. Ensure the SBAR handover tool is uploaded onto appropriate documents at the end of every shift.

Person Specification

1) Specialist Knowledge and Experience

• Experience of undertaking administrative procedures within a healthcare environment.
• Experience of using wide range of IT processes, to include Microsoft office, and other systems.

2) Skills and Behaviours

Communication: Speaks confidently and fluently. Talks at a suitable pace and level. Holds others attention when speaking. Writes fluently, clearly and concisely. Adapts own written communication style to suit others.

Relating to others: Quickly builds rapport and easily establishes relationships. Relates well to different types of people, listens and gets on with them.

Team Working: Fits in with the team. Develops effective and supportive relationships with colleagues. Is considerate towards them and creates a sense of team spirit.

Reliability: Is reliable; follows directions from supervisors and respects policies and procedures. Shows commitment to the organisation and task completion.

Flexibility: Successfully adapts to changing demands and conditions.

Resilient: Remains calm and self-controlled under pressure. Reacts well to change and stays positive despite setbacks. Keeps difficulties in perspective.

3) Special Conditions

• This post is conditional to a standard Disclosure and Barring Service (DBS) Check.
• This post has been identified as one with a high content of keyboard work. Training will be given in the correct use of VDUs.
• Requirement to work flexibly to meet needs of the service, evenings and weekends e.g. 7.00 am to 3.00 pm, 10.00 am to 6.00pm or 1.00 pm to 9.00 pm, 365 days of the year. Our values
• Respect, dignity and the privacy of our patients and families always come first
• Compassion and respect towards each other People are at the heart of everything we do Transparency and candour Collaborative working and a common-sense approach

Equal Opportunities Statement

At St Michaels Hospice we are committed to an equal opportunities approach in everything we do. This means that we seek to ensure anyone connected with St Michaels, from patients and families through to donors, supporters, volunteers and staff are treated fairly, appropriately and with dignity and respect.

Person Specification

Experience

Essential

• Experience of undertaking administrative procedures within a healthcare environment.
• Experience of using wide range of IT processes, to include Microsoft office, and other systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Michael’s Hospice

Address

St. Michaels Hospice

Bartestree

Hereford

HR1 4HA

Employer's website

https://www.st-michaels-hospice.org.uk/ (Opens in a new tab)