Job summary
With the launch of a bold new brand, a dynamic relationship-focused fundraising strategy, a new CRM and investment in new roles, theres never been a more thrilling time to join our team. This is your opportunity to take your career to the next level and make a lasting impact on the people of Greenwich and Bexley.
We are seeking a highly motivated and skilful communicator to play a pivotal role in
driving our events through the development and delivery of our annual calendar.
As a key member of our team, you will be responsible for the cultivating and nurturing of
important relationships with stakeholders, corporate sponsors and supporters alike. Your
exceptional communication and networking skills will be essential in fostering
partnerships and securing support for the hospice.
Main duties of the job
As our Senior Events Officer, youll lead the charge in planning, organising and executing our annual fundraising events. You will be at the forefront of our community fundraising efforts, steering the success of our events calendar. Your energy and strategic vision will ensure our events deliver wonderful experiences, surprising and delighting supporters.
We are looking for a positive self-starter who thrives in a fast-paced environment and
excels at creative problem-solving. Your ability to remain calm under pressure will be
critical as you navigate the complexities of event management. Your strong organisational
and planning skills will ensure successful delivery of our events.
About us
Community Hospice is a charity dedicated to providing free, high quality, compassionate care and support for adults with terminal illnesses, their families, and their professional carers in the London Boroughs of Royal Greenwich and Bexley. At any one time we are caring for around 750 people and in total we care for around 3,000 people each year in the community; in their homes, care homes, in our hospice beds and hospice-based clinics, in the local prisons and in hospital.
We are a prominent and respected charity at the heart of the local community. We believe that every person facing death should have the best quality of life possible, experience dignity, peace and comfort and be supported to make the choices that are right for them. We have approximately 200 amazing colleagues and 400 fantastic volunteers across our organisation who work together towards this goal.
In our hospice, each role makes a difference. We aspire to reflect the communities that we serve, and we welcome applications from people of all ages, backgrounds, and experiences. We value diversity and believe our differences enrich the care we provide to local people. Diversity also helps us as colleagues by helping us to see different perspectives, encouraging us to challenge ourselves, learn, innovate, and adapt.
Job description
Job responsibilities
- With support from the Community & Events Manager, organise and lead on the
successful delivery of the annual hospice fundraising event programme
- Manage the day-to-day event operations from start to finish, including event
planning, logistics, risk assessments, stewardship and communication, and analysis
& reporting
- Communicate to staff and volunteers event briefing information, clear role
responsibilities and direction, standard processes and necessary safety arrangements
- Prepare feasibility studies, budget and action plans for all events
- Monitor event progress against clearly established KPIs and expenditure budgets,
adapting plans as necessary, to ensure net income, ROI and other success
measures for each activity are achieved
- Research, plan and implement new events to diversify the annual programme
- Contribute to the annual event budgeting and reforecasting process
- Effectively work with other internal departments and external suppliers (event
sponsors, key event suppliers, designers, printers, etc.) as required throughout the
event campaign process
- Work closely with the Communications and Marketing team to produce strong
and compelling materials and marketing plans for all events
- Proactively seek and maintain new relationships to enhance our events
- Conduct presentations and hospice tours to engage supporters and partners
- Collaborate with the Community & Events Manager and the Communications
and Marketing team, to create engaging donor and stewardship journeys for event
participants, aiming to retain existing support and attract new participants
- Undertake post event data analysis and evaluation for every event, reporting
against KPIs, income breakdown, costs against budget and capturing learnings to
drive the event programme forward
- Keep the CRM up-to-date, ensuring accurate record keeping and updating of
event and supporter records
- Work with the wider Fundraising team to provide support and expertise
- To operate within Charity Law and GDPR, and adhere to the Code of
Fundraising Practice
- Use an approved project management approach to provide support for the
delivery of delegated projects to specification, on time and within budget
- Plan and prioritise own varied and demanding workloads and impose appropriate
deadlines, applying effective time management skills to ensure these are met
- Ensure that the best possible customer care is provided to all stakeholders and
supporter enquiries/requests are dealt with promptly and professionally
Job description
Job responsibilities
- With support from the Community & Events Manager, organise and lead on the
successful delivery of the annual hospice fundraising event programme
- Manage the day-to-day event operations from start to finish, including event
planning, logistics, risk assessments, stewardship and communication, and analysis
& reporting
- Communicate to staff and volunteers event briefing information, clear role
responsibilities and direction, standard processes and necessary safety arrangements
- Prepare feasibility studies, budget and action plans for all events
- Monitor event progress against clearly established KPIs and expenditure budgets,
adapting plans as necessary, to ensure net income, ROI and other success
measures for each activity are achieved
- Research, plan and implement new events to diversify the annual programme
- Contribute to the annual event budgeting and reforecasting process
- Effectively work with other internal departments and external suppliers (event
sponsors, key event suppliers, designers, printers, etc.) as required throughout the
event campaign process
- Work closely with the Communications and Marketing team to produce strong
and compelling materials and marketing plans for all events
- Proactively seek and maintain new relationships to enhance our events
- Conduct presentations and hospice tours to engage supporters and partners
- Collaborate with the Community & Events Manager and the Communications
and Marketing team, to create engaging donor and stewardship journeys for event
participants, aiming to retain existing support and attract new participants
- Undertake post event data analysis and evaluation for every event, reporting
against KPIs, income breakdown, costs against budget and capturing learnings to
drive the event programme forward
- Keep the CRM up-to-date, ensuring accurate record keeping and updating of
event and supporter records
- Work with the wider Fundraising team to provide support and expertise
- To operate within Charity Law and GDPR, and adhere to the Code of
Fundraising Practice
- Use an approved project management approach to provide support for the
delivery of delegated projects to specification, on time and within budget
- Plan and prioritise own varied and demanding workloads and impose appropriate
deadlines, applying effective time management skills to ensure these are met
- Ensure that the best possible customer care is provided to all stakeholders and
supporter enquiries/requests are dealt with promptly and professionally
Person Specification
Qualifications
Essential
- Relevant proven work experience or educated to Degree level or equivalent
Experience
Essential
- Considerable experience of event management to recruit, engage, inspire and retain supporters
- Experience with databases, segmentation and use of data analytics
- Experience writing for stewardship communications
- Project management experience to lead on event planning and delivery
- Knowledge of the fundraising regulatory environment including the Fundraising Code of Practice
Desirable
- Experience of the hospice sector
- Experience of data analysis using Charity CRM (Access Group)
Skills and Abilities
Essential
- Ability to work across teams in a collaborative positive manner proactively engaging colleague support
- Excellent written and verbal communication skills, with a fluent writing style and the ability to communicate effectively in a wide range of media and audiences
- A keen eye for detail ensuring high standards whilst working under pressure
- Excellent time management and organisation skills with the ability to manage multiple tasks simultaneously and to work to deadlines
- The ability to be a proactive self-starter and to use initiative to resolve problems and create solutions to improve results
- Positive and flexible outlook with an understanding of the needs of a changing and growing organisation
Person Specification
Qualifications
Essential
- Relevant proven work experience or educated to Degree level or equivalent
Experience
Essential
- Considerable experience of event management to recruit, engage, inspire and retain supporters
- Experience with databases, segmentation and use of data analytics
- Experience writing for stewardship communications
- Project management experience to lead on event planning and delivery
- Knowledge of the fundraising regulatory environment including the Fundraising Code of Practice
Desirable
- Experience of the hospice sector
- Experience of data analysis using Charity CRM (Access Group)
Skills and Abilities
Essential
- Ability to work across teams in a collaborative positive manner proactively engaging colleague support
- Excellent written and verbal communication skills, with a fluent writing style and the ability to communicate effectively in a wide range of media and audiences
- A keen eye for detail ensuring high standards whilst working under pressure
- Excellent time management and organisation skills with the ability to manage multiple tasks simultaneously and to work to deadlines
- The ability to be a proactive self-starter and to use initiative to resolve problems and create solutions to improve results
- Positive and flexible outlook with an understanding of the needs of a changing and growing organisation
