Job responsibilities
JOB PURPOSE:
Provide administrative support in the Assessment and
Coordination Team (ACT) supporting the community team, our inpatient unit and
other clinical departments as and when necessary.
Make and receive calls, provide appropriate information to
the caller and referring to the appropriate person or department as
required.
Communicate information to internal and external health and
social care professionals and to patients / carers.
KEY RESPONSIBILITIES:
Registering all referrals on the electronic
patient record system accurately and in a timely manner.
Giving appropriate advice to referrers regarding
the referral process.
Dealing with written correspondence in a timely
manner and issuing letters as required.
Answering the telephone promptly and dealing
with distressed or worried callers in a sensitive and professional manner.
Liaising with internal and external health and
social care professionals as required.
Ensuring the safe and secure storage of all
confidential data in line with current legislation.
Promoting the Hospice charitable status at all
times.
COMMUNICATION AND WORKING RELATIONSHIPS:
Internal:
Head of Community Services
Modern Matron, Inpatient Team
Lead Nurses
Team Leaders
All Clinical Staff
Office Manager
External:
Patients and Carers
All External Health and Social Care Agencies across the
Voluntary and Statutory
Sectors
External Suppliers
General
Statements
Be familiar with and adhere to all Hospice (and relevant
Trust) policies and procedures.
The post holder will work within their professional code of
conduct, e.g. NMC, GMC, CIPD, AHP codes.
The post holder may be required to work in and from any
Hospice or associated Company premises.
This job description is intended as an outline of the
general areas of activity and will be amended from time to time in the light of
the changing needs of the organisation.
It will then be reviewed in association with the jobholder(s)
Confidentiality/Data
Protection/General Data Protection Regulations
The post holder is expected to maintain the complete
confidentiality of all material and information to which he/she has access and
process and in particular the confidentiality of all personal data stored, in
line with the requirements of the General Data Protection Regulations 2018 (and
preceding Data Protection Acts) and professional bodies.
Any requests for clinical information disclosure must be
approved by Caldicott Guardian.
The post holder must, if required to do so, process records
or information in a fair and lawful way. They must hold and use data only for
the specified, registered purpose for which it was obtained and disclose data
only to authorised persons.
Corporate
Governance
The post holder must, at all times, act honestly and openly
and comply with relevant corporate governance requirements, employment
legislation, standards of business conduct, codes of openness and
accountability.
Equal
Opportunities/Diversity
The post holder must comply with and promote Equal
Opportunities and Diversity and accordingly must avoid any behaviour which
discriminates against colleagues, potential employees, patients or clients on
the grounds of sex, marital status, sexual orientation, age, race, colour,
nationality, ethnic or national origin, religion or belief, disability,
political opinion, gender reassignment or trade union membership.
Health
and Safety
Under the Health & Safety at Work Act (1974), it is the
responsibility of the post holder at every level to take care of their own
health and safety and that of others who may be affected by their acts at work.
This includes co-operating with the organisation and Taking personal
responsibility for safety as outlined in the Hospice
Health & Safety Policy and the Health & Safety at
Work Act 1974 and fire regulations.
This job description is not exhaustive and may be reviewed
and changed by discussion with post holder to meet the needs of the service.
