Digital and Transformation Lead

Job description

Job responsibilities

Business and Service improvements responsibilities

The core objective of the PCN Digital and Transformation Lead role is to support the PCN and its practices to deliver ongoing improvement to services. The role will require experience in business / service improvement with expertise in transformational change and a good understanding of general practice systems and processes, including broad familiarity with general practice digital systems and how they can be used to deliver improvement. This expertise will be used to:

• Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN
• Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN
• Ensure all change is ultimately focussed on improving services for patients
• Build relationships across the PCN to develop consensus for improvements and to ensure business and clinical staff are fully engaged throughout the process of selection, implementation and deployment of change
• Develop and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements
• Link with the ICS and other partners to gain buy-in for transformation and to support alignment with broader strategy and improvement approaches
• Provide hands-on capacity and support to practices in implementing and sustaining agreed changes
• Support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements
• Support practices and staff to effectively use existing and new technology systems and products to enable improvement.
• Use PPM and improvement techniques to focus on delivery of changes and analysis of their impacts, providing feedback to staff on both positive and negative impacts of changes made
• Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice
• Develop and implement mechanisms for assessing the impact of agreed changes
• Provide feedback to PCN leadership and to member practices on progress of current initiatives, capacity for change, progress and issues so that plans can be adapted in response.

Information and data management

The post holder will need to have skills in relation to understanding and using data to drive improvement and assess impacts. These skills will be used to:

• Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made
• Work in partnership with the ICS to identify relevant data sets and to support standardisation in the use of measures for understanding change and improvement in general practice
• Bring together data from a variety of sources and use information to develop insights into working practices, effectively tailoring content to meet the needs of the audience
• Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges
• Interpret data and highlight variation to support open discussion about where variation is and is not warranted
• Help PCN and practice staff understand the limitations of particular data sets and where other information may be available to supplement understanding of issues
• Support and encourage a focus on data in understanding the effectiveness of changes made
• Seek and secure analytical resource as required to support in the PCN in developing and implementing appropriate data and information sharing mechanisms
• Use data to track and assess impact of changes made to operational processes, and to track trends and developments over time.

Communication and Engagement

With responsibility for developing and supporting delivery of transformational projects across the PCN, the post holder will require expertise in communications and engagement, and specifically in bringing people together and gaining support and buy-in to change. This expertise will be used to:

• Build and maintain good working relationships with a broad range of internal and external stakeholders, including with the ICS
• Initiate and participate in development of effective systems of communication and co-operation between member practices, staff, and other members of the primary care team
• Ensure that changes are aligned with agreed clinical priorities and have ownership and engagement from clinical leaders and staff
• Support practices to communicate changes and new processes effectively and consistently to patients
• Identify best practice and learning from other areas that could be applicable to the local PCN and communicate this to staff.
• Make connections across the PCN to support learning between practices and sharing of best practice
• Make connections with the ICS and other service delivery organisations to plan and deliver changes that will improve working between general practices and other primary care and non-primary care services
• Lead or participate in relevant working groups, project groups, service meetings and other forums across the PCN (and ICS) to agree changes, share learning, discuss challenges, and resolves issues.

Policy and Service Development

With responsibility for supporting the PCN to identify and make progress with transformational change, the post holder will have expertise in understanding and interpreting national and system-wide policy developments and initiatives to local circumstances and contexts. This expertise will be used to

• maintain a good knowledge of key policies from the Department of Health and Social Care, NHS England and other relevant government departments and agencies, and support PCN staff to understand and interpret these locally
• work with the local ICS to support the development of overall primary care transformation strategies, including digital transformation strategies, and their delivery
• Support the PCN and member practices to adapt and apply specific policies and initiatives to local needs and to prioritise initiatives based on local requirements.

Person Specification

Experience

Essential

• Data analysis and interpretation
• Experience of successfully delivering change and / or improvement programmes in a patient (or customer) facing environment
• Experience of using programme management and improvement techniques to drive change forward
• Experience of interpreting national and/or system level policy and implementing this through local programmes of work

Desirable

• Primary Care experience
• Working in a healthcare setting as part of a team

Qualifications

Essential

• Good general secondary education including Maths and English

Desirable

• Presentation skills
• Change management

Skills

Essential

• Experience of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships
• Ability to use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery
• Understanding and adherence to strict confidentiality
• Excellent communication and interpersonal skills, both written and verbal
• Good teamworking skills
• Ability to understand, interpret and present complex and/or sensitive information
• Good organizational skills
• Able to use own judgement, resourcefulness and common sense
• Able to work under pressure
• Able to prioritise workload and meet deadlines

Personal Qualities

Essential

• An ongoing commitment to improving NHS services for the benefit of patients.
• Confident and comfortable with the use of digital healthcare technology and local data and intelligence systems
• Self-directed working using initiative
• Innovative approach
• Highly motivated
• Caring, compassionate and confident
• Calm approach, performing under pressure
• Positive attitude
• Pleasant and articulate

Knowledge

Essential

• Good working knowledge of primary care and the challenges facing patient care in the NHS.
• A good range of IT knowledge including Word, Excel, email and databases,
• IT GP clinical system, SystmOne
• Knowledge of the Dorset Primary Care Digital Strategy

Desirable

• Needs of patients with long-term conditions
• Health promotion strategies and Public Health issues in the local area
• Change-management and ability to support patients to change lifestyle
• Negotiation and conflict management skills
• Ability to identify determinants on health in the local area
• Awareness of local and national health policy
• Awareness of issues within the wider health economy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Two Harbours Healthcare Ltd

Address

Lynch Lane Offices

Lynch Lane

Weymouth

Dorset

DT4 9DN

Employer's website

http://twoharbourshealthcare.co.uk/ (Opens in a new tab)