Job summary
The purpose of this role is to assess and prioritise all new external referrals to Ashgate Hospice, ensuring patients are directed to the appropriate service promptly and efficiently.
Working closely with the Lead Clinical Assessor, you will allocate referrals, contact patients and referrers to establish urgency, and ensure efficient recording of outcomes. You will also provide professional advice and guidance to patients, families, and healthcare professionals, signposting them to appropriate services as required.
The post holder will have excellent communication and documentation skills and be a motivated and flexible worker.
The post holder will work closely with the current SinglePoint team and wider team members within the organisation, to continue to develop the SinglePoint of Access service.
Main duties of the job
Assess referrals to determine urgency and priority, ensuring timely responses for patients and referrers.
Provide expert advice and support to referrers, patients, and families.
Collaborate with the lead clinical assessor in shaping the SinglePoint assessment process and policy.
Contribute to the ongoing development of the service through a quality improvement approach.
Work closely with patient-facing teams to streamline care pathways and ensure efficient service delivery.
Develop strong working relationships with primary care professionals and other referrers to enhance referral processes and feedback mechanisms.
Provide cover for the lead clinical assessor during periods of annual leave.
Foster effective communication and collaboration with community professionals, hospitals, voluntary organisations, and other hospices.
To find out more, please read the attached Job Description, contact the recruiting manager for an informal chat, or arrange a visitwe welcome the opportunity to show you our work in action.
About us
Ashgate Hospice, based in North Derbyshire, offers free palliative and end of life care for adults with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney, and lung conditions. Last year, we cared for over 2,400 people. Our aim is to support our patients by keeping them informed, managing their symptoms, and improving their quality of life from diagnosis onwards.
We also provide vital support to the people who are important to them, offering practical assistance and emotional support, including bereavement services.
Were more than a care provider. Were a campaigner for sustainable end of life care funding in the UK, and we continually invest in our services and workforce.
Job description
Job responsibilities
Please review the attached Job Description, Youre also welcome to arrange a visit to the hospice to see what its like to work with us.
Applications must be submitted via the Apply Now button on our website. We cannot accept applications sent directly to HR or the recruiting manager.
If you're successful, a DBS check will be part of the pre-employment process, with further details available in the candidate notes. As a healthcare provider, we prioritise safety, so we encourage and recommend all staff to be vaccinated against COVID-19 and have the flu jab, unless exempt. If you need assistance during the recruitment process, our HR team is available at hr@ashgatehospice.org.uk or 01246 568 801.
We are committed to a fair and inclusive recruitment process. We offer reasonable adjustments for candidates with disabilities, neurodiverse conditions, or health needs. As part of our Equality, Diversity, and Inclusion goals, we guarantee to shortlist disabled applicants who meet the essential criteria for the role. To support your success, well share interview questions with all will be shortlisted candidates in advance.
Additional resources, like the Health Adjustment Passport and Access to Work scheme, are available to support adjustments or needs. For further guidance, you can also reach out to the Disability Employment Service or Reed in Partnership, Chesterfield Office. Our HR team is happy to help with any questions about adjustments or accessibility.
Job description
Job responsibilities
Please review the attached Job Description, Youre also welcome to arrange a visit to the hospice to see what its like to work with us.
Applications must be submitted via the Apply Now button on our website. We cannot accept applications sent directly to HR or the recruiting manager.
If you're successful, a DBS check will be part of the pre-employment process, with further details available in the candidate notes. As a healthcare provider, we prioritise safety, so we encourage and recommend all staff to be vaccinated against COVID-19 and have the flu jab, unless exempt. If you need assistance during the recruitment process, our HR team is available at hr@ashgatehospice.org.uk or 01246 568 801.
We are committed to a fair and inclusive recruitment process. We offer reasonable adjustments for candidates with disabilities, neurodiverse conditions, or health needs. As part of our Equality, Diversity, and Inclusion goals, we guarantee to shortlist disabled applicants who meet the essential criteria for the role. To support your success, well share interview questions with all will be shortlisted candidates in advance.
Additional resources, like the Health Adjustment Passport and Access to Work scheme, are available to support adjustments or needs. For further guidance, you can also reach out to the Disability Employment Service or Reed in Partnership, Chesterfield Office. Our HR team is happy to help with any questions about adjustments or accessibility.
Person Specification
Qualifications
Essential
- Registered Nurse (NMC) or Allied Health Professional (HPC registered) other experience will be considered
- Educated to degree level or equivalent experience
- Evidence of continuing professional development (CPD) relevant to palliative or end of life care.
Desirable
- Postgraduate qualification or training in palliative care, leadership, or service development.
- Training in safeguarding, crisis intervention, or complex case management
- Teaching and/or mentoring qualification.
Person Specification
Qualifications
Essential
- Registered Nurse (NMC) or Allied Health Professional (HPC registered) other experience will be considered
- Educated to degree level or equivalent experience
- Evidence of continuing professional development (CPD) relevant to palliative or end of life care.
Desirable
- Postgraduate qualification or training in palliative care, leadership, or service development.
- Training in safeguarding, crisis intervention, or complex case management
- Teaching and/or mentoring qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
