Job summary
Please note: This role will become a hybrid role after the initial training period. Training will take place at the hub.
Are you an experienced Administrator looking for a new challenge?
Then this may be the role for you!
We're looking for a Capacity Admin Support to work at our Telemedical Richmond hub for 28.5 hours per week over Monday, Wednesday, Thursday and Friday. This is a hybrid role working 3 days from the hub and 1 from home, once trained.
The role will support the work of the Telemedical Services in Richmond through close monitoring of templates, appointment availability and resource interpretation.
As a Capacity Admin Support, you will undertake related activities by providing telephone back up for appointment bookings, managing the incoming suitability reports, auditing client case notes and providing admin support to the function as a whole.
About You
We're looking for someone who has previous experience of telephone and administration work within a customer care environment, who has exceptional communication skills, particularly listening skills and someone who is able to complete tasks under pressure and short notice.
You will also bring:
- Experience of inputting and basic reporting and formulas
- Non-judgmental with the ability to maintain strict confidentiality at all times
- Able to multi-task and move between roles easily
- Good prioritisation skills with the ability to process multiple instructions
Main duties of the job
- Administer bookings for clients accessing BPAS services, whether they are NHS funded or fee paying.
- Ensuring the agreed percentage of client case notes are audited to agreed standards and offer feedback regarding audit process to management.
- Support the effective workflow within the clinical team, and liaise with multidisciplinary teams internally and externally when required.
- Pack mail, ensuring accuracy of information and confidentiality is adhered to and to dispatch all outgoing post.
- Create, populate and complete CAS records and dealing with unit queries, escalating where necessary.
- Maintain stock levels of refreshments and stationary and keep accurate records of what is ordered including costs.
About us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits:
- Life assurance cover at 3 times salary
- 34 days annual leave per year
- A defined contribution pension scheme.
- You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Job description
Job responsibilities
The full job description and terms of employment (including salary information) can be found on the right hand side of the advert and are available for you to download and review.
Further information:
Salary: £28,373 to £32,716 per annum pro rata, depending upon skills and experience, inclusive
of the OLW payment.
Location:
Hybrid role between home and BPAS Richmond - Rosslyn Clinic, 15 Rosslyn Rd, East Twickenham, Twickenham TW1 2AR. This is a hybrid role working 3 days from the hub and 1 from home, once trained.
Working Pattern: 28.5 hours per week
- Monday 08:00 - 16:00
- Wednesday 09:00 - 17:00
- Thursday 09:00 - 17:00
- Friday 08:00 - 14:00
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Job description
Job responsibilities
The full job description and terms of employment (including salary information) can be found on the right hand side of the advert and are available for you to download and review.
Further information:
Salary: £28,373 to £32,716 per annum pro rata, depending upon skills and experience, inclusive
of the OLW payment.
Location:
Hybrid role between home and BPAS Richmond - Rosslyn Clinic, 15 Rosslyn Rd, East Twickenham, Twickenham TW1 2AR. This is a hybrid role working 3 days from the hub and 1 from home, once trained.
Working Pattern: 28.5 hours per week
- Monday 08:00 - 16:00
- Wednesday 09:00 - 17:00
- Thursday 09:00 - 17:00
- Friday 08:00 - 14:00
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Person Specification
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
Experience
Essential
- Previous experience of telephone work
- Proven experience in a customer care environment
- Experience of inputting data and basic reporting and formulas
Skills
Essential
- Excellent communication skills, particularly listening skills
- Ability to calm stressful situations
- Ability to juggle multiple conflicting priorities
Desirable
- Ability to input, sort and use formulas in MS Excel in order to create / utilise reports
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
- This role is for 28.5 hours per week over Monday, Wednesday, Thursday and Friday (3 days in the hub and 1 day from home, once trained). Can you commit to this?
Desirable
- Please list any further information you wish to add in support of your application for this role.
Person Specification
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
Experience
Essential
- Previous experience of telephone work
- Proven experience in a customer care environment
- Experience of inputting data and basic reporting and formulas
Skills
Essential
- Excellent communication skills, particularly listening skills
- Ability to calm stressful situations
- Ability to juggle multiple conflicting priorities
Desirable
- Ability to input, sort and use formulas in MS Excel in order to create / utilise reports
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
- This role is for 28.5 hours per week over Monday, Wednesday, Thursday and Friday (3 days in the hub and 1 day from home, once trained). Can you commit to this?
Desirable
- Please list any further information you wish to add in support of your application for this role.
