Admin Assistant - 36 hours

Job summary

Are you a strong administrator looking for a new challenge?

Do you enjoy working within a busy office where no two days are the same?

At BPAS, we're looking for an experienced administrator to come and join our fast paced and dedicated team in our Telemedical hub in Richmond. As an Admin Assistant you will be responsible for completing all administrative and client support tasks within the hub, supporting clients through their episode of care.

This role is working full time, 36 hours per week on a Monday, Tuesday, Wednesday, Friday and Saturdays. The set shift pattern can be found below. It is based at our hub in Richmond and is not a home working position.

Key Responsibilities:

• Answer and direct telephone queries, liaising with both internal and external colleagues as necessary, and also welcome clients and escorts to the hub directing them as required.
• Accurately check or complete all necessary BPAS and legal paperwork, ensuring relevant documentation is available for the client's episode of care.
• Provide all information to clients in a supportive and reassuring manner, to ensure informed choices are made at all stages of their care.
• Monitor, edit and amend appointment list using the booking system, informing clients if changes to their appointment become necessary.
• Provide admin support for safeguarding in the hub.

Main duties of the job

You will have proven experience of working within an office environment, where you've carried out administration duties. You'll be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

We are also looking for:

• Experience of dealing with patients within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and is an effective team player.

In return, BPAS has generous benefits for our employees:

Life assurance cover at 3 times your salary

34 days annual leave per year including the bank holidays

A defined contribution pension scheme.

Family friendly policies including enhanced maternity leave

You will also have access to our employee benefits programme through BHSF which includes

Special health & wellbeing services including discounted gym membership, healthcare cash plan, & network benefits, online discounts site.

Colleague assistance telephone helpline

Lifestyle offers for you & your family - this includes various salary sacrifice schemes, counselling services & free private GP appointments.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

For our clinical roles, a full clinical training package will be provided along with comprehensive support. Nursing & midwifery colleagues will have the opportunity to train in 1st & 2nd trimester sonography scanning, contraception fitting & STI testing. For surgical units you will gain experience in conscious sedation & general anaesthetic treatment in our operating departments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.